Troubleshooting the Modem
Why doesn't my modem work?
Make sure the telephone cable is securely plugged into the computer and the wall jack. See
To connect a telephone
cable
for more information.
Make sure the telephone cable is working by plugging the cable into an ordinary telephone and listening for a dial
tone.
Make sure the telephone number the program is dialing is correct.
Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)
If you are still experiencing problems, use the supplied Application Recovery CD(s) to reinstall the modem driver
software. See
Using the Application Recovery CD(s)
for more information.
Why is my modem connection slow?
Your computer is equipped with a V.90 compatible modem. Many factors may influence modem connection speed, including
telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think your
modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), follow
these steps:
Ask your telephone company to verify your telephone line is free of any line noise.
If your problem is fax-related, make sure there are no problems with the fax machine you are calling and that it is
compatible with fax modems.
If you are having a problem connecting with your ISP, make sure the ISP is not experiencing technical problems.
If you have a second telephone cable available, try connecting the modem to that cable.
Page 204
Summary of Contents for PCG-SRX99K VAIO User Guide (primary manual)
Page 23: ...3 Follow the on screen instructions Page 23 ...
Page 48: ...4 Lift the disc from the drive 5 Push the drive tray gently to close it Page 48 ...
Page 56: ...Printer Connections Printing With Your Computer Page 56 ...
Page 73: ...Locating the Jog Dial Control The Jog Dial Control Page 73 ...
Page 88: ...Connecting Mice and Keyboards Using External Mice and Keyboards Page 88 ...
Page 93: ...Floppy Disk Drives and PC Cards Using Floppy Disk Drives Using PC Cards Page 93 ...
Page 104: ...hardware device 6 Eject the PC Card from the PC Card slot Page 104 ...
Page 182: ...Memory Upgrades Upgrading Your Computer s Memory Page 182 ...
Page 189: ...Using the Recovery CDs Application and System Recovery CDs Using Your Recovery CDs Page 189 ...