Siemens ADVIA 2400, Operator'S Manual, Page: 184 / 200

184 ADVIA 2400 Operator’s Guide
Service calls
Service during normal hours
The customer may obtain service for instruments during normal business hours by
contacting the nearest Siemens technical support provider or authorized distributor.
Extent of a service call
Warranty or service calls generally include onsite repair or exchange of instruments or
components, travel to the location of the instrument, and onsite labor during normal
business hours. A warranty or service call is initiated by the customer by following the
instructions on how to obtain service for the customer’s instrument. The service call is
considered complete when any defects in material or workmanship have been corrected
by repair or replacement and the instrument conforms to the applicable specifications.
When service is complete, the customer will receive a copy of the documentation
detailing all work performed by the Siemens representative or authorized distributor.
Service outside normal hours
Customers, with some exceptions, may also request service to be delivered or an
exchange to be initiated outside normal business hours, including evenings, weekend
days, or nationally observed holidays, by contacting the nearest Siemens location or
authorized distributor. Service performed outside normal hours is subject to a surcharge
unless the customer has in place a service product option that provides service at the
time/s requested.
Replacement of parts
In performing service, Siemens or its authorized distributors will provide appropriate
parts to repair the instrument, or will arrange for the exchange of the instrument or
affected parts, at no charge with the exception of certain parts or subassemblies that are
considered Customer Replaceable Items. Customer replaceable items include, but are not
limited to, the following items: lamps, electrodes or sensors (which are covered by a
separate warranty), reagents, calibrators, controls, paper, and pens. Consult the
appropriate system operator’s guide for a complete list of customer replaceable items for
any specific model of instrument.
Warranty and service exclusions
The following exclusions are in addition to any exclusions provided for in any written
warranty or service agreement.
If any of the following events occur, the warranty or service provisions do not apply:
1. Repairs or modifications have been made to the instrument by someone other than an
authorized Siemens representative.
2. The instrument has been operated using accessories and supplies other than
Siemens brand accessories, or consumable supplies and/or reagents not having the
same grade, quality, and composition as defined in the system operator’s manuals.