339
15. Troubleshooting
Operating system problems
13
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
Condition
Suggested solutions
“File in Use” message appears
during installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”,
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
mode or after printing has completed, check the connection and/or whether an error has occurred.
Samsung Printer Experience is
not shown when you click more
settings.
Samsung Printer Experience
is not installed. Download the app from the
Windows
Store
and install it.
Machine information is not
displayed when you click the
device in the Devices and
Printers.
Check the
Printer properties
. Click the
Ports
tab.
(
Control Panel
>
Devices and Printers
> Right-click on your printer icon and select
Printer properties
)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
Summary of Contents for ProCpress M408 Series
Page 282: ...Redistributing toner 278 14 Maintenance ...
Page 284: ...Replacing the toner cartridge 280 14 Maintenance 2 1 ...
Page 285: ...Replacing the toner cartridge 281 14 Maintenance ...
Page 289: ...Installing accessories 285 14 Maintenance 1 2 ...
Page 293: ...Cleaning the machine 289 14 Maintenance 1 1 2 2 ...
Page 305: ...Clearing paper jams 301 15 Troubleshooting 3 In the multi purpose tray ...
Page 307: ...Clearing paper jams 303 15 Troubleshooting 2 1 1 2 ...
Page 312: ...Clearing paper jams 308 15 Troubleshooting 6 In the duplex unit area 1 2 1 2 1 2 ...