Problem
Cause & Solution
I cannot hear a dial
tone.
• The telephone line cord is connected to the [
EXT
] jack on the unit. Connect to
the [
LINE
• If you use a splitter/coupler to connect the unit, remove the splitter/coupler and
connect the unit to the wall jack directly. If the unit operates properly, check the
splitter/coupler.
• Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not operate
properly, contact your telephone company.
• The power cord or telephone line cord is not connected. Check the
connections (page 28).
• If you connected the unit through a computer modem, connect the unit directly
to a telephone line jack.
I cannot make calls.
• The dialling mode setting may be wrong. Change the setting (feature #120).
The unit does not ring.
• The ringer volume is turned OFF. Adjust it (page 22).
The other party
complains they only
hear a fax tone and
cannot talk.
• FAX ONLY mode is set (page 108). Tell the other party the number is only used
for faxes.
• Change the receiving mode to TEL mode (page 109) or TEL/FAX mode (
)
The
/REDIAL or
button does not
function properly.
• If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
I cannot receive a fax
document on the
computer.
• Make sure the following features are set beforehand.
– PC fax reception (feature #442)
– Computer setting for the PC fax reception (feature #443)
I cannot display a
received fax document
on the web browser
(LAN supported
models only). (
)
• Make sure the following features are set beforehand.
– Web fax preview mode (feature #448)
– Web fax preview access code (feature #450)
• You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.
I cannot erase a
received fax document
on the web browser
(LAN supported
models only). (
)
• View, print or save a received fax document before erasing (page 118).
11.4.6 Using a USB memory device
Problem
Cause & Solution
I cannot save the data
to a USB memory
device.
• There is no USB memory device inserted in the unit. Insert a supported USB
• The USB memory device is write-protected. Release the write protection. (For
details about releasing write protection, refer to the documentation of your
device.)
• The USB memory device may be faulty. Using a computer, check that the
device can be read and written to normally.
• There is not enough space to save new files on the USB memory device.
Delete unnecessary files, and try again.
11.4.6 Using a USB memory device
Operating Instructions
161
