Nortel Proprietary
ii. Press ‘4’ to go to the previous entry in the list. If pressed, the
previous skillset ID is presented to the observer, where the
skillset ID may then be chosen.
iii. Press ‘6’ to go to the next entry in the list. If pressed, the
next skillset ID is presented to the observer, where the
skillset ID may then be chosen.
To return to the main skillset observation menu, press ‘*’
4. When completed, the observer presses ‘*’ to return to the main menu or
hangs up.
DNIS Observation
To observe by DNIS, follow the procedure below (see Figure 39).
1. Log into the TUI using the observer user ID/ password combination.
2. Press ‘4’ to observe by DNIS.
Note: The observer’s account must have DNIS’ entered into it by the
administrator for the DNIS Observation option to be available from
the TUI.
3. The observer is then presented with the following options:
a. Press ‘1’ to enter a DNIS. The observer is then prompted to enter
the DNIS they wish to observe. If they have permission to observe
this DNIS, then observation shall start on the next call to arrive on
that DNIS (see Figure 40).
b. Press ‘2’ to choose from the list of DNIS’ they have permission to
observe. They are presented with the first DNIS in the list followed
by the following options:
i. Press ‘2’ to Select the Current DNIS. If chosen, observation
will start on the next call to arrive on that DNIS (see Figure
40).
ii. Press ‘4’ to go to the previous entry in the list. If pressed, the
previous DNIS is presented to the observer, where the DNIS
may then be chosen.
iii. Press ‘6’ to go to the next entry in the list. If pressed, the
next DNIS is presented to the observer, where the DNIS may
then be chosen.
To return to the main DNIS observation menu, press ‘*’
4. When completed, the observer presses ‘*’ to return to the main menu or
hangs up.
Planning, Installation and Administration Guide
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