Nortel Proprietary
6. Change the multicast rates to
500ms
in the
Multicast Rate
boxes. Nortel
Remote Agent Observe needs the changes in the calls to be reflected in the
RSM stream as soon as possible.
Tip
: If you have made an error in modifying the multicast IP group, TTL, IP
ports, or the multicast rates for each port, you can restore the original values by
clicking
Registry Values
or
Default Values
. If you modify any of these values
and click
OK
or
Apply
, the appropriate registries are updated with your
changes. If you click
Registry Values
after the modifications have been saved
to the registry, it has no effect.
•
If you want to cancel a change without having to remember and retype the
original values, click
Registry Values
before you click
Apply
to retrieve
the values stored in the registries.
•
If you have saved changes to the registry that have caused RSM-dependent
applications to malfunction, and you want to begin again with the default
RSM configuration, click
Default Values
to restore the values that are set
when Symposium Call Centre Server is installed. Click
OK
.
7.
ATTENTION
: To activate new RSM settings modified using RTD Multicast
Controller Utility (
MulticastCtrl.exe
) on Symposium Call Center Server you
must stop and start the Statistical Data Propagator (SDP) service. For more
information, see “To activate modifications to the RSM settings” below.
8.
ATTENTION: To activate new multicast rate settings modified using RTD
Multicast Configuration window (
RSMConfig.exe
) on Symposium Call
Center Server, you must also open the Multicast Controller utility
(
MulticastCtrl.exe
) and click Apply. Then, you must stop and restart the
SDP service. For more information, see “To activate modifications to
multicast rates” below.
Activating modifications to multicast rates and RSM settings
When you modify multicast rates, RSM continues to transmit data at the original
rate until you open the Multicast Controller utility (
MulticastCtrl.exe
) and click
Apply
. Then, activate the change on Symposium Call Center Server by stopping
and starting the Statistical Data Propagator (SDP) service.
You must also stop and start the SDP service when you modify the following RSM
settings: the multicast IP group, TTL and IP port settings.
ATTENTION:
When you stop the SDP service, Symposium Call Center Server
stops sending RSM data to the card and the observers are no longer allowed to
observer calls; therefore, Nortel recommends that you stop and start the SDP
service during non-peak hours.
To activate modifications to multicast rates
When you change a multicast rate in the RTD Multicast Configuration utility, you
are only modifying the default value, not the current transmission rate. RSM
continues to transmit data at the current rate until you open the RTD Multicast
Planning, Installation and Administration Guide
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