Nortel Proprietary
4 Preparing the Symposium Call Centre
Server
4.1 Overview
Introduction
The Nortel Remote Agent Observe application server uses the Real-time Statistics
Multicast (RSM) service to send real-time data from Symposium Call Center
Server to Nortel Remote Agent Observe.
Before Nortel Remote Agent Observe can receive multicast data, RSM must be
installed and configured on the server in Symposium Call Center Server.
The RSM service is installed during the Symposium Call Center Server
installation. During installation, the system verifies that you have the correct RSM
keycode, and then installs the required RSM files on the server.
When you install RSM, you must provide the IP multicasting address that the
server in Symposium Call Center Server uses to transmit RSM data to the card.
The system automatically sets the default port numbers and multicast rates for real-
time statistics during installation.
For more detailed information on installing the RSM feature in Symposium Call
Center Server, see “Installing the Server Software” or “Converting, upgrading,
reinstalling, and uninstalling server software” in the
Symposium Call Center Server
Installation and Maintenance Guide
.
This chapter explains how to perform the following procedures in Symposium Call
Centre Server:
•
Modify the default RSM settings and multicast rates. See “Modifying Real-
time Statistics Multicast settings” on page 37 for more information. You must
modify the default RSM settings; otherwise, no data is sent from the server in
Symposium Call Centre Server to the Nortel Remote Agent Observe
application.
•
Verify that the RSM service is sending data to the appropriate ports. See
“Testing the Real-time Statistics Multicast service” in section 4.3, page 43 for
more information.
Planning, Installation and Administration Guide
36
