Nortel Proprietary
6 Using the Telephony User Interface
6.1 Accessing the Telephony User Interface
The Nortel Remote Agent Observe Administrator and all Observers can access the
Telephony User Interface (TUI) by dialing the DN configured as the MADN as
described in “Switch configuration for Nortel Remote Agent Observe Sessions” on
page 27.
6.2 Quick Reference Card
There are two Quick Reference Cards (QRC) available. These reference cards
summarise the functionality available via the TUI.
•
The SCCS QRC is designed for use in call centre which use SCCS 4.2 and
later.
•
The non-SCCS QRC is designed for use in call centre which use pre 4.2
SCCS and for non-SCCS call centers.
The Quick Reference Cards will be available on Nortel Technical Documentation
(Helmsman) page at:
http://www130.Nortelnetworks.com/cgi-bin/eserv/cs/main.jsp?cscat=documentation
.
NOTE:
To access the document:
1. From the Documentation home page select “Symposium” from the “By
Product Family” list
2. Then find Nortel Remote Agent Observe from the available list of
products.
Planning, Installation and Administration Guide
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