Nortel Proprietary
5.3 Configuring the Card
The card is configured by navigating the browser tree on the left side of the
Browser User Interface to the Card > Modify Card page as shown in Figure 13 and
Figure 14.
Nortel Remote Agent Observe is not designed to accept an RSM stream from pre
4.2 versions of SCCS. Hence, the functionality available from Nortel Remote
Agent Observe with pre 4.2 versions of SCCS is similar to that available for non-
SCCS call centers.
In pre 4.2 SCCS call centers, the card must be configured to operate as non-
SCCS. I.e. the SCCS Call Centre tick-box must be un-ticked in the Modify
Card page (as in Figure 14 below).
Figure 13 SCCS Configuration Page
Planning, Installation and Administration Guide
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