Nortel Proprietary
address and port text boxes should be filled with the
Agent-Moving Window
RSM
stream (see section 4.2) values of the SCCS server that the Nortel Remote
Agent Observe card will be observing on. Finally, the IP address of the SCCS
server should be entered into the Mcast Server IP address text-box.
NB: The card must be reset for the successful Nortel Remote Agent Observe
SCCS Call Centre configuration to complete.
Non-SCCS Call Centre Observation Configuration
The SCCS call centre Tick-Box should be left un-ticked for non-SCCS systems.
This includes all SECC (Symposium Express Call Centre) systems and also for all
SCCS systems running pre SCCS 4.2.
Alarm Number Configuration
These are the numbers that will be dialled in the event of failure events e.g. the
RSM stream failing to arrive. Up to three numbers can be configured using the
Alarm Number text boxes on the Pack Admin web page.
Alarm Call Settings
These indicate under which alarm call settings calls will be made to the alarm
numbers configured above.
FTP Failure
- Call will be generated if 10 successive calls not recording where the
specific observer accounts are configured to record calls.
The message played to the configured alarm number(s) is:
“
"This is Nortel Remote Agent Observe: FTP Failure - unable to record Observations"
Login Failure
– Call will be generated if
•
3 successive login-failures using one valid username, but invalid passwords
•
4 successive login-failures with distinct valid usernames, but invalid passwords
•
9 successive login-failures using invalid username/password combinations
The message played to the configured alarm number(s) is:
"This is Nortel Remote Agent Observe: Failed Login Attempt Detected.”
RSM Failure
– In the SCCS call-centre case, a call will be generated if the RSM
Multicast stream fails to arrive for 15 seconds
The message played to the configured alarm number(s) is:
"This is Nortel Remote Agent Observe: RSM Failure - unable to start Observations"
Compact Flash drive running out of space
– If the disk-space free on the drive is
less than 128,000 bytes, a call will be generated
Planning, Installation and Administration Guide
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