Nortel Proprietary
3.6 FTP Configuration
If operating with a post release 4.2 SCCS call-centre, the Nortel Remote Agent
Observe Card can be configured to automatically record all the observed calls to an
FTP server.
Nortel does not provide the FTP server software and it is the responsibility of the
administrator to set up and administer the accounts on the FTP server and to
allocate sufficient drive space to store the recordings. The accounts must be set-up
with write and append access privileges on the FTP server directories to permit the
card to perform call-recording.
Call recording will be implemented in G.711 format using the Sun Microsystems
.AU standard header format. This format records at a rate of 8kbps and can be
played out by standard Microsoft desktop software such as Windows WAV player
and Windows Media player software. The filename convention adopted is
observerid_date_time.au. See Figure 43 and Figure 44 for examples of the filename
convention. The Nortel Remote Agent Observe software will inter-operate with
standard FTP server software.
Planning, Installation and Administration Guide
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