Nortel Proprietary
Population of All Available Parameters selection-box (Non-SCCS server and
pre-release 4.2 SCCS server)
The contents of the all available parameters selection box are filled from the
parameters that have previously been added to other accounts by the administrator
typing in entries into the “Type parameter” text box.
Explanation of Create/Remove Parameters Page
To add a parameter to account, the administrator will select the desired parameter
from the selection box of available parameters and they will then click the “Add”
button. The chosen parameter will be added to the list of parameters in the account
and will appear in the Account Parameters drop-down list.
To add all the available parameters to an account, the administrator will click the
“AddAll” button, under the available parameters selection box. All the parameters
present in the list of available parameters will be added to the account and will
appear in the Account Parameters drop-down list.
To add a new parameter (i.e. one not seen to date in the SCCS RSM stream and
thus not present in the selection box of available parameters), the administrator will
type the parameter in the “Type parameter” text box and will then click the “Insert”
button. The typed-in parameter will be added to the list of parameters in the
account and will appear in the Account Parameters drop-down list.
Similarly to remove a parameter from an account, the administrator will select the
desired parameter from the selection box of account parameters and they will then
click the “Remove” button. The chosen parameter will be removed from the list of
parameters in the account and will not appear in the Account Parameters drop-
down list.
To remove all parameters from an account, the administrator will click the
“RemoveAll” button. All the parameters will be removed from the account and
will not appear in the Account Parameters drop-down list.
Note: If Nortel Remote Agent Observe is used in a large call centre with many
agents configured and in operation, it may take some time for the “Add All”
or “Remove All” functionality to complete. Allow over 1 minute for the BUI
page to refresh in these cases.
Planning, Installation and Administration Guide
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