90
TROUBLESHOOTING GUIDE
Problem
Shake Side
Probable Cause
Soft Serve Side
Probable Cause.
Either Side Probable
Cause
Corrective Action
Soft lock message
appears on display.
a. A machine fault has
occurred.
a. Determine the reason the failure occurred. Correct the
cause for failure, then select the Heat symbol to start a
Heat cycle, or Wash to disassemble and brush-clean the
machine.
b. More than 24 hours
since the last Heat
cycle.
b. The freezer must go through a Heat cycle every 24 hours.
The freezer must now be disassembled and brush-cleaned
or placed in a Heat cycle.
c. The power switch is in
the OFF position.
c. The power switch must be in the ON position. The freezer
must now be disassembled and brush-cleaned or placed in
a Heat cycle.
d. The freezer is not in the
Auto or Standby mode
when the Heat cycle
was programmed to
start.
d. The freezer must be in the Auto or Standby mode. The
freezer must now be disassembled and brush-cleaned or
placed in a Heat cycle.
e. Mix out condition.
e. The level of mix in the mix hopper must be up to the fill
level indicator on the agitator paddle. The freezer must now
be disassembled and brush-cleaned or placed in a Heat
cycle.
f. The agitator is not
installed.
f. The agitator must be cleaned and installed before starting
the Heat cycle. The freezer must now be disassembled
and brush-cleaned or placed in a Heat cycle.
Hard lock message
appears on display.
a. Brush-clean interval
exceeded.
a. The freezer must be disassembled and brush-cleaned
within 24 hours when the counter indicates 1 day
remaining.
b. A barrel or hopper
thermistor is faulty.
b. Call a service technician.
Summary of Contents for C602
Page 2: ......
Page 9: ...7 Front View Figure 2 1 2 3 4 5 7 7a 10 11 8 8 9 7c 7b 6 12 13 14 ...
Page 21: ...19 Beater Door Assembly Shake Side Figure 11 6 4 1 3 2 5 17 11 13 12 7 8 10 9 14 15 16 ...
Page 23: ...21 Beater Door Assembly Soft Serve Side Figure 12 2 3 11 4 5 12 13 1 14 15 16 6 8 7 6 9 10 ...
Page 25: ...23 X53800 BRN TAN Syrup Pump Figure 13 3 4 2g 5 1 2e 2f 2d 2c 2a 2b 2 2h ...
Page 114: ...057888 M ...
