Lenovo NeXtScale n1200, Installation And Service Manual

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must remove nonsupported hardware before you contact Lenovo or an approved warranty
service provider for support.
b. Make sure that the server, operating system, and software are installed and configured
correctly.
Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the server, reconnecting
cables, reseating adapters, and turning the server back on. For information about performing
the checkout procedure, see “ ” on page 56. For information about configuring the server, see
Chapter 3 “ ” on page 31.
Step 6. See controller and management software documentation.
If the problem is associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems or Lenovo software or devices, go to http://www.lenovo.com/
support.
Step 7. Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.
To search for troubleshooting procedures and RETAIN tips, go to http://www.lenovo.com/support.
Step 8. Use the troubleshooting tables.
See “ ” on page 67 to find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.
If the problem remains, contact Lenovo or an approved warranty service provider for assistance
with additional problem determination and possible hardware replacement. To open an online
service request, go to http://www.ibm.com/support/ entry/portal/Open_service_request. Be
prepared to provide information about any error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified. After you have verified that all code is at the latest level, all hardware and software
configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component
failure, contact Lenovo or an approved warranty service provider for assistance.
To open an online service request, go to http://www.ibm.com/support/ entry/portal/Open_service_request.
Be prepared to provide information about any error codes and collected data and the problem determination
procedures that you have used.
Service bulletins
Lenovo continually updates the support website with the latest tips and techniques that you can use to solve
problem that you might have with the NeXtScale nx360 M5 water-cooled technology tray server.
Chapter 4
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Troubleshooting
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