Lenovo 7X16 Reference Download Page 203

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3. If the problem persists, please contact technical support.

•

FQXPMVD0003I: Update VPD data successfully.

Severity: Info

User Action:

Information only; no action is required.

•

FQXPMVD0011K: Failed to get the TPM/TPM card/TCM policy status

Severity: Warning

User Action:

1. Press "Back" button and press "Update VPD..." button again.

2. Perform AC reset or virtual reseat if step 1 failed.

Note:

When performing AC reset, after powering off AC, wait several seconds before powering on

AC. After AC power is restored, power on the host system.

3. If the problem persists, please contact technical support.

•

FQXPMVD0012K: Failed to set the TPM/TPM card/TCM policy

Severity: Warning

User Action:

1. Press "Apply" button on VPD update page.

2. Reboot the system if step 1 failed.

3. If the problem persists, please contact technical support.

Chapter 4

XClarity Provisioning Manager events

199

Summary of Contents for 7X16

Page 1: ...ThinkSystem SN550 V2 Messages and Codes Reference Machine Type 7X16 ...

Page 2: ...dition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Fourth Edition August 2021 Copyright Lenovo 2021 2021 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subjec...

Page 3: ...22 Chapter 3 UEFI events 137 UEFI events organized by severity 137 List of UEFI events 143 Chapter 4 XClarity Provisioning Manager events 177 LXPM events organized by severity 177 List of XClarity Provisioning Manager events 180 Appendix A Getting help and technical assistance 201 Before you call 201 Collecting service data 202 Contacting Support 203 Index 205 Copyright Lenovo 2021 2021 i ...

Page 4: ...ii ThinkSystem SN550 V2 Messages and Codes Reference ...

Page 5: ...t can be generated by Lenovo XClarity Controller UEFI or the Lenovo XClarity Provisioning Manager For each event a user action is available to help you understand what must be done to resolve the issue Important Lenovo XClarity Controller XCC supported version varies by product All versions of Lenovo XClarity Controller are referred to as Lenovo XClarity Controller and XCC in this document unless ...

Page 6: ...2 ThinkSystem SN550 V2 Messages and Codes Reference ...

Page 7: ... Controller event log see Viewing Event Logs section in the XCC documentation compatible with your server at https sysmgt lenovofiles com help topic lxcc_ frontend lxcc_overview html For each event code the following fields are displayed Event identifier An identifier that uniquely identifies an event Event description The logged message string that appears for an event When the event string is di...

Page 8: ... more information about enabling Call Home from Lenovo XClarity Administrator see http sysmgt lenovofiles com help topic com lenovo lxca doc admin_setupcallhome html In addition see XCC events that automatically notify Support on page 4 for a consolidated list of all Lenovo XClarity Controller events that are called home to Lenovo Support User Action Indicates what actions you should perform to so...

Page 9: ...n StorageVolumeElementName for array ComputerSystemElementName FQXSPSD0002L Drive arg1 in the enclosure chassis MTM SN arg2 has been disabled due to a detected fault FQXSPSD0003G Failure Predicted on drive arg1 in the enclosure chassis MTM SN arg2 FQXSPSD0006L Array ComputerSystemElementName has failed FQXSPSD0008L Array failed on drive arg1 in the enclosure chassis MTM S N arg2 FQXSPSS4004I Test ...

Page 10: ...essionTerminateSequence arg6 Informational FQXSPCN4001I Remote Control session started by user arg1 in arg2 mode Informational FQXSPCN4002I User arg1 has terminated an active console session Informational FQXSPCN4003I Remote Control session started by user arg1 in arg2 mode has been closed Informational FQXSPCR2001I Sensor SensorElementName has deasserted the transition to non recoverable from a l...

Page 11: ...tem arg2 is 100 full Informational FQXSPEM4003I LED arg1 state changed to arg2 by arg3 Informational FQXSPEM4004I SNMP arg1 enabled by user arg2 Informational FQXSPEM4005I SNMP arg1 disabled by user arg2 Informational FQXSPEM4006I Alert Configuration Global Event Notification set by user arg1 RetryLimit arg2 RetryInterval arg3 EntryInterval arg4 Informational FQXSPEM4007I Alert Recipient Number ar...

Page 12: ...cal support for additional assistance arg1 arg2 arg3 arg4 arg5 Informational FQXSPEM4024I The RAID controller detected one or more possible configuration problem within the subsystem Please check the event logs and if events are targeted to the same disk then replace the drive If necessary contact technical support for additional assistance arg1 arg2 arg3 arg4 arg5 Informational FQXSPEM4025I One o...

Page 13: ...uterSystemElementName Informational FQXSPIO2008I A PCI SERR on system ComputerSystemElementName has deasserted Informational FQXSPIO2010I Bus SensorElementName has recovered from a Correctable Bus Error Informational FQXSPIO2014I Bus SensorElementName is no longer operating in a degraded state Informational FQXSPMA0022I Memory sparing initiated for PhysicalMemoryElementName on Subsystem MemoryElem...

Page 14: ...N Ethernet arg1 interface is now active Informational FQXSPNM4015I DHCP setting changed to arg1 by user arg2 Informational FQXSPNM4016I Domain name set to arg1 by user arg2 Informational FQXSPNM4017I Domain Source changed to arg1 by user arg2 Informational FQXSPNM4018I DDNS setting changed to arg1 by user arg2 Informational FQXSPNM4019I DDNS registration successful The domain name is arg1 Informat...

Page 15: ...rg3 Informational FQXSPNM4044I Telnet arg1 by user arg2 Informational FQXSPNM4045I DNS servers set by user arg1 UseAdditionalServers arg2 PreferredDNStype arg3 IPv4Server1 arg4 IPv4Server2 arg5 IPv4Server3 arg6 IPv6Server1 arg7 IPv6Server2 arg8 IPv6Server3 arg9 Informational FQXSPNM4046I LAN over USB arg1 by user arg2 Informational FQXSPNM4047I LAN over USB Port Forwarding set by user arg1 Externa...

Page 16: ...nal FQXSPPP4007I The maximum power cap value changed from arg1 watts to arg2 watts Informational FQXSPPP4008I The soft minimum power cap value changed from arg1 watts to arg2 watts Informational FQXSPPP4011I Power capping was activated by user arg1 Informational FQXSPPP4012I Power capping was deactivated by user arg1 Informational FQXSPPP4013I Static Power Savings mode has been turned on by user a...

Page 17: ...4038I The server stayed powered off because the power restore policy is set to always restore Informational FQXSPPP4039I The server stayed powered off because the power restore policy is set to restore previous power state Informational FQXSPPP4040I The server was powered off via Platform Event Filter Informational FQXSPPP4041I The server was powered off via Real Time Clock scheduled power off Inf...

Page 18: ...n is OK Informational FQXSPPW2008I PowerSupplyElementName has been turned on Informational FQXSPPW2018I PowerSupplyElementName out of range has returned to a Normal Input State Informational FQXSPPW2031I Numeric sensor NumericSensorElementName going low lower non critical has deasserted Informational FQXSPPW2035I Numeric sensor NumericSensorElementName going low lower critical has deasserted Infor...

Page 19: ...ame Informational FQXSPSD0008I Array rebuild in progress on drive arg1 in the enclosure chassis MTM S N arg2 Informational FQXSPSD2000I The StorageVolumeElementName has been removed from unit PhysicalPackageElementName Informational FQXSPSD2001I The StorageVolumeElementName has been enabled Informational FQXSPSD2002I Failure no longer Predicted on StorageVolumeElementName for array ComputerSystemE...

Page 20: ...figuration set by user arg1 SelectionMethod arg2 DomainName arg3 Server1 arg4 Server2 arg5 Server3 arg6 Server4 arg7 Informational FQXSPSE4010I LDAP set by user arg1 RootDN arg2 UIDSearchAttribute arg3 BindingMethod arg4 EnhancedRBS arg5 TargetName arg6 GroupFilter arg7 GroupAttribute arg8 LoginAttribute arg9 Informational FQXSPSE4011I Secure Web services HTTPS arg1 by user arg2 Informational FQXS...

Page 21: ...gged off Informational FQXSPSE4034I User arg1 has removed a certificate Informational FQXSPSE4035I A certificate has been revoked Informational FQXSPSE4036I The arg1 certificate is expired and has been removed Informational FQXSPSE4037I Crypto mode modified from arg1 to arg2 by user arg3 Informational FQXSPSE4038I Minimum TLS level modified from arg1 to arg2 by user arg3 Informational FQXSPSE4039I...

Page 22: ...001I Date and Time set by user arg1 Date arg2 Time arg3 DST Auto adjust arg4 Timezone arg5 Informational FQXSPTR4002I Synchronize time setting by user arg1 Mode Sync with NTP Server NTPServerHost1 arg2 arg3 NTPServerHost2 arg4 arg5 NTPServerHost3 arg6 arg7 NTPServerHost4 arg8 arg9 NTPUpdateFrequency arg10 Informational FQXSPTR4003I Synchronize time setting by user arg1 Mode Sync with server clock ...

Page 23: ...from normal to non critical state Warning FQXSPDM4002I Device arg1 VPD is not valid Warning FQXSPEA0001J Sensor SensorElementName has transitioned from normal to non critical state Warning FQXSPIO0014J Bus SensorElementName is operating in a degraded state Warning FQXSPMA0010J PhysicalMemoryElementName on Subsystem MemoryElementName Throttled Warning FQXSPMA0011G Memory Logging Limit Reached for P...

Page 24: ... arg1 Error FQXSPBR4007I Management Controller arg1 Configuration restoration from a file by user arg2 failed to complete Error FQXSPBR4008I Management Controller arg1 Configuration restoration from a file by user arg2 failed to start Error FQXSPCA0002M Numeric sensor NumericSensorElementName going low lower critical has asserted Error FQXSPCA0009M Numeric sensor NumericSensorElementName going hig...

Page 25: ...system MemoryElementName Error FQXSPMA0008N Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName Error FQXSPMA0012M An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName Error FQXSPMA0013N The System ComputerSystemElementName has detected no memory in the system Error FQXSPOS4002I Watchdog arg1 Failed to...

Page 26: ... detected a arg2 Certificate Error Error FQXSPSE4006I SSL data in the Management Controller arg1 configuration data is invalid Clearing configuration data region and disabling SSL Error FQXSPUN0019M Sensor SensorElementName has transitioned to critical from a less severe state Error FQXSPUN0023N Sensor SensorElementName has transitioned to non recoverable Error FQXSPUP0007L Invalid or Unsupported ...

Page 27: ... code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 3 If problem persists collect Service Data log 4 Contact Lenovo Support FQXSPBR4002I Management Controller arg1 Reset was caused by restoring default values This message is for the use case where a Management Cont...

Page 28: ...atically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0095 User Action Information only no action is required FQXSPBR4005I Management Controller arg1 Configuration saved to a file by user arg2 A user saves a Management Controller configuration to a file Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 01...

Page 29: ...er arg2 failed to start This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start Severity Error Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0138 User Action Complete the following steps until the problem is solved 1 Check if password for encrypted ...

Page 30: ...an Upper Non critical sensor going high has asserted Severity Warning Serviceable Yes Automatically notify Support No Alert Category Warning Temperature SNMP Trap ID 12 CIM Prefix PLAT CIM ID 0490 User Action Complete the following steps 1 Check the event log of CMM2 and XClarity Controller for any fan or cooling related issues or power related issues 2 Make sure that the airflow at the front and ...

Page 31: ...ure value is still higher than system specfication in the publication 3 Please contact Lenovo Support FQXSPCA0015J Sensor SensorElementName has transitioned from normal to non critical state This message is for the use case when an implementation has detected a Sensor transitioned to non critical from normal Severity Warning Serviceable Yes Automatically notify Support No Alert Category Warning Te...

Page 32: ...Action Complete the following steps 1 Check the event log of XClarity Controller for any fan or cooling related issues or power related issues 2 Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers are in place clean and correctly installed 3 Make sure that the room temperature is within the range of operating specifications FQXSPCA2002I Numeric sensor...

Page 33: ...ntName going high upper non recoverable has deasserted This message is for the use case when an implementation has detected an Upper Non recoverable sensor going high has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0499 User Action Information only no action is required FQXSPCA2015I Sensor SensorE...

Page 34: ...ed Severity Info Serviceable No Automatically notify Support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0525 User Action Information only no action is required FQXSPCN4000I Serial Redirection set by user arg1 Mode arg2 BaudRate arg3 StopBits arg4 Parity arg5 SessionTerminateSequence arg6 A user configured the Serial Port mode Severity Info Serviceable No Automatic...

Page 35: ...is for the use case when an implementation has detected a Sensor transitioned to non recoverable from less severe Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0524 User Action Complete the following steps 1 Please flash uEFI image to the latest level 2 If the problem still exists please remove and re install CMO...

Page 36: ...hing has caused the physical inventory to change Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0072 User Action Information only no action is required FQXSPDM4001I Storage arg1 has changed This message is for the use case where an IP address for the Storage Management has changed Severity Info Serviceable No Automatically notify...

Page 37: ...ert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0147 User Action Information only no action is required FQXSPDM4005I User arg1 has generated a new encryption key pair and installed a self signed certificate for the TKLM client User generated a new encryption key pair and installed a self signed certificate for the TKLM client Severity Info Serviceable No Automatically notify Support No Alert ...

Page 38: ...t Category none SNMP Trap ID CIM Prefix IMM CIM ID 0151 User Action Information only no action is required FQXSPDM4009I User arg1 has arg2 file arg3 from arg4 User has mounted unmounted file from URL or server Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0162 User Action Information only no action is required FQXSPEA...

Page 39: ...tical from normal Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0521 User Action Use Storcli or LSA to check if there is any warning or critical RAID event FQXSPEA2002I Sensor SensorElementName has transitioned to a less severe state from critical This message is for the use case when an implementation has detected ...

Page 40: ...atically notify Support No Alert Category System Event Log Fullness SNMP Trap ID 35 CIM Prefix IMM CIM ID 0037 User Action Information only no action is required FQXSPEM4002I The arg1 on system arg2 is 100 full This message is for the use case where a Management Controller Event Log on a system is 100 full Severity Info Serviceable No Automatically notify Support No Alert Category System Event Log...

Page 41: ...action is required FQXSPEM4006I Alert Configuration Global Event Notification set by user arg1 RetryLimit arg2 RetryInterval arg3 EntryInterval arg4 A user changes the Global Event Notification settings Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0110 User Action Information only no action is required FQXSPEM4007I Alert Recipi...

Page 42: ... none SNMP Trap ID CIM Prefix IMM CIM ID 0152 User Action Information only no action is required FQXSPEM4010I UEFI Reported arg1 UEFI audit event logged Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0161 User Action Information only no action is required FQXSPEM4011I XCC failed to log previous event arg1 XCC failed to log a prev...

Page 43: ...d FQXSPEM4014I The RAID controller has problem with the battery Please contact technical support to resolve this issue arg1 arg2 arg3 arg4 arg5 The RAID controller has problem with the battery Severity Info Serviceable No Automatically notify Support Yes Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0203 User Action Information only no action is required FQXSPEM4015I The RAID c...

Page 44: ...lly notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0206 User Action Information only no action is required FQXSPEM4018I Enclosure Chassis issue detected with one or more units Please check the enclosure chassis units to repair the problem arg1 arg2 arg3 arg4 arg5 Enclosure Chassis issue detected with one or more units Severity Info Serviceable No Automatically ...

Page 45: ...more virtual drive are in abnormal status that may cause unavailable virtual drive Please check the event logs and if events are targeted to the same disk then replace the drive If necessary contact technical support for additional assistance arg1 arg2 arg3 arg4 arg5 One or more virtual drive are in abnormal status that may cause unavailable virtual drive Severity Info Serviceable No Automatically...

Page 46: ... by RAID controller Severity Info Serviceable No Automatically notify Support Yes Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0214 User Action Information only no action is required FQXSPEM4027I Drive error was detected by RAID controller Please check the event logs and if events are targeted to the same disk then replace the drive If necessary contact technical support for a...

Page 47: ...ocal Storage for details arg1 arg2 arg3 arg4 arg5 The RAID controller has scheduled operation issue Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0223 User Action Information only no action is required FQXSPFC4000I The bare metal connection process has been started Bare Metal Connection process has been started Severi...

Page 48: ...ly notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0197 User Action Information only no action is required FQXSPFC4004I UEFI deployment boot mode is enabled for NextAc UEFI deployment boot mode is enabled for NextAC Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0198 User Action Info...

Page 49: ...and re install CMOS battery on system board for 30 seconds to clear CMOS contents If it boots successfully then restore system settings 6 If problem persists collect Service Data log 7 Contact Lenovo Support FQXSPFW0001N Firmware BIOS ROM corruption was detected on system ComputerSystemElementName during POST Firmware BIOS ROM corruption was detected on the system during POST Severity Error Servic...

Page 50: ... boots Then re install options one at a time to locate the problem 4 Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error Update UEFI firmware if applicable 5 Remove and re install CMOS battery on system board for 30 seconds to clear CMOS contents If it boots successfully then restore system settings 6 If problem persists collect Service Data l...

Page 51: ...t FQXSPIO0006N A software NMI has occurred on system ComputerSystemElementName This message is for the use case when an implementation has detected a Software NMI Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0228 User Action Check the event log in system event log to resolve any issues related the NMI FQXSPIO000...

Page 52: ...rror recorded in system log to resolve the error FQXSPIO0011N An Uncorrectable Error has occurred on SensorElementName This message is for the use case when an implementation has detected a Bus Uncorrectable Error Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0240 User Action Check http support lenovo com for TE...

Page 53: ... in slot PhysicalConnectorSystemElementName on system ComputerSystemElementName This message is for the use case when an implementation has detected a Fault in a slot Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0330 User Action Complete the following steps to fix the error 1 Make sure that all I O expansion ad...

Page 54: ...ementation has detected a recovery from a Front Panel NMI Diagnostic Interrupt Severity Info Serviceable No Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0223 User Action Information only no action is required FQXSPIO2004I Bus SensorElementName has recovered from a bus timeout This message is for the use case when an implemenation has detected...

Page 55: ...plementation has detected a PCI SERR deassertion Severity Info Serviceable No Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0235 User Action Information only no action is required FQXSPIO2010I Bus SensorElementName has recovered from a Correctable Bus Error This message is for the use case when an implementation has detected that a system has ...

Page 56: ...rior to the issue than update UEFI to the latest version 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support FQXSPMA0005N Subsystem MemoryElementName has insufficient memory for operation This message is for the use case when an implementation has detected that the usable Memory is insufficient for operation Severity Error Serviceable Yes Automatically notify Support No Al...

Page 57: ... persists collect Service Data log 8 Contact Lenovo Support FQXSPMA0008N Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName This message is for the use case when an implementation has detected a Memory uncorrectable error Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Memory SNMP Trap ID 41 CIM Prefix PLAT CIM ID 0138 ...

Page 58: ...ce the DIMM FQXSPMA0011G Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached Severity Warning Serviceable Yes Automatically notify Support Yes Alert Category Warning Memory SNMP Trap ID 43 CIM Prefix PLAT CIM ID 0144 User Action Complete the foll...

Page 59: ...range of operating specifications 4 If the problem remains and no other DIMMs have the same indication replace the DIMM FQXSPMA0013N The System ComputerSystemElementName has detected no memory in the system This message is for the use case when an implementation has detected that memory was detected in the system Severity Error Serviceable Yes Automatically notify Support No Alert Category Critica...

Page 60: ...lenovo com us en serverproven index shtml for detailed information FQXSPMA2005I The System ComputerSystemElementName has detected a POST Error deassertion This message is for the use case when an implementation has detected that Post Error has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Critical Memory SNMP Trap ID 41 CIM Prefix PLAT CIM ID 0185 User Acti...

Page 61: ...upport No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0147 User Action Information only no action is required FQXSPMA2013I The System ComputerSystemElementName has detected a POST Error deassertion This message is for the use case when an implementation has detected that Post Error has deasserted Severity Info Serviceable No Automatically notify Support No Alert Categ...

Page 62: ...n Information only no action is required FQXSPNM4002I Ethernet Duplex setting modified from arg1 to arg2 by user arg3 This message is for the use case where A user modifies the Ethernet Port duplex setting Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0004 User Action Information only no action is required FQXSPNM4003I Ethernet ...

Page 63: ...fies the Hostname of a Management Controller Severity Info Serviceable No Automatically notify Support No Alert Category System BMC Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0008 User Action Information only no action is required FQXSPNM4007I IP address of network interface modified from arg1 to arg2 by user arg3 This message is for the use case where user modifies the IP address of a Ma...

Page 64: ...ment Controller Severity Warning Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0013 User Action Complete the following steps until the problem is solved 1 Make sure that the XCC BMC manegment network cable is connected and the network ports is active 2 Make sure that there is a DHCP server on the network that can assign an IP address to the X...

Page 65: ... Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0024 User Action Information only no action is required FQXSPNM4014I LAN Ethernet arg1 interface is now active This message is for the use case where a Management Controller ethernet interface is now active Severity Info Serviceable No Automatically notify Support No Alert Category ...

Page 66: ...MM CIM ID 0044 User Action Information only no action is required FQXSPNM4018I DDNS setting changed to arg1 by user arg2 DDNS setting changed by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0045 User Action Information only no action is required FQXSPNM4019I DDNS registration successful The domain name is arg1 DDNS regista...

Page 67: ...ed by user arg1 IPv6 static address assignment method is enabled by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0049 User Action Information only no action is required FQXSPNM4023I IPv6 DHCP enabled by user arg1 IPv6 DHCP assignment method is enabled by user Severity Info Serviceable No Automatically notify Support No Ale...

Page 68: ...r Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0053 User Action Information only no action is required FQXSPNM4027I IPv6 stateless auto configuration disabled by user arg1 IPv6 statless auto assignment method is disabled by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Pr...

Page 69: ...Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0057 User Action Information only no action is required FQXSPNM4031I IPv6 static address of network interface modified from arg1 to arg2 by user arg3 A user modifies the IPv6 static address of a Management Controller Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0058 User Ac...

Page 70: ...n only no action is required FQXSPNM4034I SSH port number changed from arg1 to arg2 by user arg3 A user has modified the SSH port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0062 User Action Information only no action is required FQXSPNM4035I Web HTTP port number changed from arg1 to arg2 by user arg3 A user has modifie...

Page 71: ...IM HTTPS port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0066 User Action Information only no action is required FQXSPNM4039I SNMP Agent port number changed from arg1 to arg2 by user arg3 A user has modified the SNMP Agent port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP...

Page 72: ...ber Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0070 User Action Information only no action is required FQXSPNM4043I SMTP Server set by user arg1 to arg2 arg3 A user configured the SMTP server Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0086 User Action In...

Page 73: ...rity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0089 User Action Information only no action is required FQXSPNM4047I LAN over USB Port Forwarding set by user arg1 ExternalPort arg2 USB LAN port arg3 A user configured USB LAN port forwarding Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID C...

Page 74: ...t Category none SNMP Trap ID CIM Prefix IMM CIM ID 0160 User Action Information only no action is required FQXSPNM4051I User arg1 has set the SMTP Server reverse path to arg2 User set SMTP Server reverse path address Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0163 User Action Information only no action is required ...

Page 75: ...4 User Action Information only no action is required FQXSPNM4055I The hostname from DHCP is invalid This message is for hostname from DHCP is invalid Severity Info Serviceable No Automatically notify Support No Alert Category System IMM Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0245 User Action Information only no action is required FQXSPNM4056I The NTP server address arg1 is invalid Rep...

Page 76: ...occurred and the screen was captured Severity Info Serviceable No Automatically notify Support No Alert Category System other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0028 User Action Complete the following steps until the problem is solved 1 If there was no operating system error 2 Reconfigure the watchdog timer to a higher value 3 Make sure that the BMC Ethernet over USB interface is enabled 4 Rein...

Page 77: ... CIM Prefix IMM CIM ID 0060 User Action Complete the following steps until the problem is solved 1 Reconfigure the watchdog timer to a higher value 2 Make sure that the BMC Ethernet over USB interface is enabled 3 Reinstall the RNDIS or cdc_ether device driver for the operating system 4 Disable the watchdog 5 If problem persists collect Service Data log 6 Contact Lenovo Support Check the integrity...

Page 78: ...ssword changed Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0233 User Action Information only no action is required FQXSPOS4008I Host Admin password cleared This message is for the use case where Host Admin password cleared Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP ...

Page 79: ...ver arg2 by user arg3 This message is for the use case where a user is using the Management Controller to perform a power function on the system Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0015 User Action Information only no action is required FQXSPPP4001I Server Power Off Delay set to arg1 by user arg2 A user configured the ...

Page 80: ...ion Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0084 User Action Information only no action is required FQXSPPP4005I The power cap value changed from arg1 watts to arg2 watts by user arg3 Power Cap values changed by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IM...

Page 81: ...utomatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0116 User Action Information only no action is required FQXSPPP4009I The measured power value exceeded the power cap value Power exceeded cap Severity Warning Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix IMM CIM ID 0117 User Action Information only no act...

Page 82: ...on only no action is required FQXSPPP4013I Static Power Savings mode has been turned on by user arg1 Static Power Savings mode turned on by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0121 User Action Information only no action is required FQXSPPP4014I Static Power Savings mode has been turned off by user arg1 Static Powe...

Page 83: ...only no action is required FQXSPPP4017I Power cap and external throttling occurred Power cap and external throttling occurred Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0125 User Action Information only no action is required FQXSPPP4018I External throttling occurred External throttling occurred Severity Info Serviceable No Au...

Page 84: ... recovered Severity Info Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix IMM CIM ID 0131 User Action Information only no action is required FQXSPPP4022I The server was restarted for an unknown reason The server was restarted for an unknown reason Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Tra...

Page 85: ...Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0169 User Action Information only no action is required FQXSPPP4026I The server was restarted when the watchdog expired Server was restarted when the watchdog expired Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0170 User Action Information ...

Page 86: ... is set to restore previous power state Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0173 User Action Information only no action is required FQXSPPP4030I The server was reset via Platform Event Filter Server was reset via Platform Event Filter Severity Info Serviceable No Automatically notify Support No Alert Categor...

Page 87: ...M ID 0177 User Action Information only no action is required FQXSPPP4034I The server was powered off for an unknown reason Server was powered off for an unknown reason Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0178 User Action Information only no action is required FQXSPPP4035I The server was powered off by chassi...

Page 88: ...ver stayed powered off because the power restore policy is set to always restore Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0182 User Action Information only no action is required FQXSPPP4039I The server stayed powered off because the power restore policy is set to restore previous power state Server stayed powered...

Page 89: ...er On Reset Management Controller reset was initiated due to Power On Reset Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0186 User Action Information only no action is required FQXSPPP4043I Management Controller arg1 reset was initiated by PRESET Management Controller reset was initiated by PRESET Severity Info Servi...

Page 90: ...is initiated by a user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0021 User Action Information only no action is required FQXSPPP4048I Attempting to AC power cycle server arg1 by user arg2 AC power cycle server Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix ...

Page 91: ... This message is for the use case when an implementation has detected an Over Temperature Condition Detected for Processor Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0036 User Action Complete the following steps until the problem is solved 1 Check the event log of XClarity Controller XCC for any fan or co...

Page 92: ...r redundant policy in CMM 6 If the problem still exits after finishing the actions above please contact Lenovo Support FQXSPPU0003N ProcessorElementName has Failed with IERR This message is for the use case when an implementation has detected a Processor Failed IERR Condition Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical CPU SNMP Trap ID 40 CIM Prefix PLAT ...

Page 93: ...ssor 2 If problem persists collect Service Data log 3 Contact Lenovo Support FQXSPPU0011N An SM BIOS Uncorrectable CPU complex error for ProcessorElementName has asserted This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical CPU SNMP Trap ID 40 CIM Prefix PLAT CIM ID 0816 ...

Page 94: ...easserted Severity Info Serviceable Yes Automatically notify Support No Alert Category Critical CPU SNMP Trap ID 40 CIM Prefix PLAT CIM ID 0185 User Action Information only no action is required FQXSPPW0001I PowerSupplyElementName has been added to container PhysicalPackageElementName This message is for the use case when an implementation has detected a Power Supply has been added Severity Info S...

Page 95: ...and CMM2 Web GUI to identify the power supply unit failure FQXSPPW0005I PowerSupplyElementName is operating in an Input State that is out of range This message is for the use case when an implementation has detected a Power Supply that has input out of range Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0098 User Action...

Page 96: ...ion only no action is required FQXSPPW0009I PowerSupplyElementName has been Power Cycled This message is for the use case when an implementation has detected a Power Unit that has been power cycled Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0108 User Action Information only no action is required FQXSPPW0031J Numeric ...

Page 97: ...plementation has detected an Upper Critical sensor going high has asserted Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Voltage SNMP Trap ID 1 CIM Prefix PLAT CIM ID 0494 User Action Complete the following steps 1 If the specified sensor is Planar 3 3V or Planar 5V trained technician only replace the system board 2 If the specified sensor is Planar 12V ch...

Page 98: ... a less severe state This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Power SNMP Trap ID 4 CIM Prefix PLAT CIM ID 0522 User Action Please replace the installed power supply unit which is supported in server proven plan https static lenovo com...

Page 99: ...his message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or Fully Redundant to Non redundant Sufficient Severity Warning Serviceable Yes Automatically notify Support No Alert Category Warning Redundant Power Supply SNMP Trap ID 10 CIM Prefix PLAT CIM ID 0806 User Action Please ensure the PSU wattage PSU efficiency level and the power supply unit is supported ...

Page 100: ...tected compute node has been gracefully shutdown while CMM is in failsafe mode with PMEM ADR complete Severity Warning Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix PLAT CIM ID 0440 User Action Information only no action is required FQXSPPW0120J Unsupported PSU configuration CPU power has been capped to 125W This message is for the use case...

Page 101: ...he following steps 1 1 Update the CMM firmware to version 2 70 or later 2 2 If the issue persists Contact Lenovo Support for assitance FQXSPPW2001I PowerSupplyElementName has been removed from container PhysicalPackageElementName This message is for the use case when an implementation has detected a Power Supply has been removed Severity Info Serviceable No Automatically notify Support No Alert Ca...

Page 102: ...ble No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0099 User Action Information only no action is required FQXSPPW2007I PowerSupplyElementName Configuration is OK This message is for the use case when an implementation when a Power Supply configuration is OK Severity Info Serviceable No Automatically notify Support No Alert Category Critical Powe...

Page 103: ...everity Info Serviceable No Automatically notify Support No Alert Category Warning Voltage SNMP Trap ID 13 CIM Prefix PLAT CIM ID 0477 User Action Information only no action is required FQXSPPW2035I Numeric sensor NumericSensorElementName going low lower critical has deasserted This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted Sev...

Page 104: ...implementation has detected a Sensor transition to less severe from critical Severity Info Serviceable No Automatically notify Support No Alert Category Critical Power SNMP Trap ID 4 CIM Prefix PLAT CIM ID 0523 User Action Information only no action is required FQXSPPW2062I Sensor SensorElementName has transitioned to a less severe state from critical This message is for the use case when an imple...

Page 105: ...rted This message is for the use case when Redundancy Degraded has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Warning Redundant Power Supply SNMP Trap ID 10 CIM Prefix PLAT CIM ID 0805 User Action Information only no action is required FQXSPPW2104I Non redundant Sufficient Resources from Redundancy Degraded or Fully Redundant for RedundancySetElementName...

Page 106: ...tion Information only no action is required FQXSPPW2120I The current PSU in the chassis is now compatible with ThinkSystem SN550 V2 This message is for the use case when an implementation has detected the current PSU in the chassis is now compatible with ThinkSystem SN550 V2 Severity Info Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix PLAT C...

Page 107: ...on is required FQXSPSD0000I The StorageVolumeElementName has been added This message is for the use case when an implementation has detected a Drive has been Added Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix PLAT CIM ID 0162 User Action Information only no action is required FQXSPSD0001I The StorageVolumeElementName Drive arg1...

Page 108: ...d Failure SNMP Trap ID 27 CIM Prefix PLAT CIM ID 0168 User Action Replace identified drive at the next maintenance period FQXSPSD0002L Drive arg1 in the enclosure chassis MTM SN arg2 has been disabled due to a detected fault This message is for the use case when an implementation has detected a Drive was Disabled due to fault Severity Error Serviceable Yes Automatically notify Support Yes Alert Ca...

Page 109: ...as been Enabled Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0170 User Action Information only no action is required FQXSPSD0005L Array ComputerSystemElementName is in critical condition This message is for the use case when an implementation has detected that an Array is Critical Severity Error Serviceable Yes Automat...

Page 110: ...d that an Array is Critical Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT CIM ID 0174 User Action Complete the following steps 1 Reseat the identified hard disk or ensure the cable connection is without problem 2 If the problem still exists please replace the identified hard disk that is indicated by a lit stat...

Page 111: ...ID 0163 User Action Complete the following steps until the problem is solved 1 If drive was intentionally removed make sure that there is a filler in the drive bay 2 Make sure that the drive is correctly seated 3 If drive is correctly seated replace the drive FQXSPSD2001I The StorageVolumeElementName has been enabled This message is for the use case when an implementation has detected a Drive was ...

Page 112: ...ity Info Serviceable No Automatically notify Support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT CIM ID 0175 User Action Information only no action is required FQXSPSD2006I Array in system ComputerSystemElementName has been restored This message is for the use case when an implementation has detected that a Failed Array has been Restored Severity Info Serviceable No A...

Page 113: ... System Other SNMP Trap ID 22 CIM Prefix PLAT CIM ID 0163 User Action Complete the following steps until the problem is solved 1 If drive was intentionally removed make sure that there is a filler in the drive bay 2 Make sure that the drive is correctly seated 3 If drive is correctly seated replace the drive FQXSPSD2011I Failure no longer Predicted on drive arg1 in the enclosure chassis MTM S N ar...

Page 114: ...re chassis MTM S N arg2 This message is for the use case when an implementation has detected that a Failed Array has been Restored Severity Info Serviceable No Automatically notify Support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT CIM ID 0177 User Action Information only no action is required FQXSPSD2015I Array rebuild completed on drive arg1 in the enclosure chassi...

Page 115: ...mote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0014 User Action Information only no action is required FQXSPSE4002I Security Userid arg1 using arg2 had arg3 login failures from WEB client at IP address arg4 This message is for the use case where a user has failed to log in to a Management Controller from a web browser Severity Info Serviceable No Automatically notify Support No Alert Category Sy...

Page 116: ...lid userid or password received Userid is arg1 from TELNET client at IP address arg2 This message is for the use case where a user has failed to log in to a Management Controller from a telnet session Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0019 User Action Make sure that the correct login ID and password...

Page 117: ...ssword FQXSPSE4008I SNMPv1 arg1 set by user arg2 Name arg3 AccessType arg4 Address arg5 A user changed the SNMP community string Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0075 User Action Information only no action is required FQXSPSE4009I LDAP Server configuration set by user arg1 SelectionMethod arg2 DomainName arg3 Server...

Page 118: ...by user arg2 A user enables or disables Secure CIM XML services Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0092 User Action Information only no action is required FQXSPSE4013I Secure LDAP arg1 by user arg2 A user enables or disables Secure LDAP services Severity Info Serviceable No Automatically notify Support No Alert Catego...

Page 119: ...nPeriod arg3 MinimumPasswordReuseCycle arg4 MinimumPasswordLength arg5 MinimumPasswordChangeInterval arg6 MaxmumLoginFailures arg7 LockoutAfterMaxFailures arg8 A user changes the Global Login Account Security Settings to Legacy Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0099 User Action Information only no action is required ...

Page 120: ...y Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0103 User Action Information only no action is required FQXSPSE4021I User arg1 custom privileges set arg2 arg3 arg4 arg5 arg6 arg7 arg8 User account priveleges assigned Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0104 User Action Information only no action is ...

Page 121: ...e SNMP Trap ID CIM Prefix IMM CIM ID 0107 User Action Information only no action is required FQXSPSE4025I SSH Client key removed from user arg1 User removed an SSH Client key Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0108 User Action Information only no action is required FQXSPSE4026I Security Userid arg1 had arg2 login fail...

Page 122: ...able No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0153 User Action Information only no action is required FQXSPSE4029I Security Userid arg1 had arg2 login failures from SNMP client at IP address arg3 This message is for the use case where a user has failed to access a Management Controller from SNMP Severity Info Serviceable No Automat...

Page 123: ...Controller Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0157 User Action Information only no action is required FQXSPSE4033I Login ID arg1 from arg2 at IP address arg3 has been logged off This message is for the use case where a user has been logged off of a Management Controller Severity Info Serviceable No A...

Page 124: ...er SNMP Trap ID 22 CIM Prefix IMM CIM ID 0190 User Action Information only no action is required FQXSPSE4037I Crypto mode modified from arg1 to arg2 by user arg3 Crypto mode modified Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0218 User Action Information only no action is required FQXSPSE4038I Minimum TLS level mod...

Page 125: ... arg2 login failures from a SFTP client at IP address arg3 This message is for the use case where a user has failed to log in to a Management Controller from SFTP Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0230 User Action Information only no action is required FQXSPSE4042I The third party password function ...

Page 126: ...rd party password has been arg2 This message is for the use case where a user successfully manage the third party password salt Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0241 User Action Information only no action is required FQXSPSE4046I The third party password of the user arg1 has been retrieved This message is...

Page 127: ...t No Alert Category none SNMP Trap ID 22 CIM Prefix IMM CIM ID 0248 User Action Information only no action is required FQXSPSE4050I arg1 sent IPMI command from arg2 raw data arg3 arg4 arg5 This message is for the use case where IPMI command to be sent Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0251 User Action Info...

Page 128: ... Name arg2 Contact arg3 Location arg4 Room arg5 RackID arg6 Rack U position arg7 Address arg8 A user configured the Location setting Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0080 User Action Information only no action is required FQXSPSS4002I License key for arg1 added by user arg2 A user installs License Key Severity Info ...

Page 129: ... No Automatically notify Support Yes Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0135 User Action Information only no action is required FQXSPSS4006I Call Home to arg1 failed to complete arg2 Call Home failed to complete Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0195 User Action Information only no acti...

Page 130: ...CIM ID 0226 User Action Information only no action is required FQXSPSS4010I Test Audit Log generated by user arg1 This message is for the use case where OS Crash Video Capture Failed Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID 22 CIM Prefix IMM CIM ID 0237 User Action Information only no action is required FQXSPTR4000I Management Controller arg1 cl...

Page 131: ...cy arg10 A user configured the Date and Time synchronize settings Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0085 User Action Information only no action is required FQXSPTR4003I Synchronize time setting by user arg1 Mode Sync with server clock A user configured the Date and Time synchronize settings Severity Info Serviceable ...

Page 132: ...arning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0520 User Action Please check event log of XClarity Controller to investigate the identified device for enhancement FQXSPUN0019M Sensor SensorElementName has transitioned to critical from a less severe state This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe Severity Error Servi...

Page 133: ...rt Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0536 User Action Information only no action is required FQXSPUN0026I Device LogicalDeviceElementName has been added This message is for the use case when an implementation has detected a Device was inserted Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0536 Us...

Page 134: ...18I Sensor SensorElementName has deasserted the transition from normal to non critical state This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non critical from normal Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0521 User Action Information only no ac...

Page 135: ... System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0537 User Action Information only no action is required FQXSPUN2050I The RAID controller in PCI slot arg1 is no longer in critical status This message is for the use case when an implementation has detected a Sensor transition to less severe from critical Severity Info Serviceable No Automatically notify Support No Alert Category Critical Other SNM...

Page 136: ...rap ID 22 CIM Prefix IMM CIM ID 0031 User Action Complete the following steps until the problem is solved 1 Update the BMC firmware 2 NOTE Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 3 If problem persists collect Servi...

Page 137: ...r coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 4 If problem persists collect Service Data log 5 Contact Lenovo Support FQXSPUP4004I XCC firmware mismatch between nodes servers arg1 and arg2 Please attempt to flash the XCC firmware to the same level on all nodes servers A mi...

Page 138: ...de 3 If problem persists collect Service Data log 4 Contact Lenovo Support FQXSPWD0000I Watchdog Timer expired for WatchdogElementName This message is for the use case when an implementation has detected a Watchdog Timer Expired Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0368 User Action Information only no action is...

Page 139: ...mentation has detected a Power Cycle by Watchdog occurred Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0374 User Action Information only no action is required FQXSPWD0004I Watchdog Timer interrupt occurred for WatchdogElementName This message is for the use case when an implementation has detected a Watchdog Timer inte...

Page 140: ...136 ThinkSystem SN550 V2 Messages and Codes Reference ...

Page 141: ...ance Error The event is a failure or critical condition that impairs service or an expected function User Action Indicates what actions you should perform to solve the event Perform the steps listed in this section in the order shown until the problem is solved If you cannot solve the problem after performing all steps contact Lenovo Support UEFI events organized by severity The following table li...

Page 142: ...Informational FQXSFMA0029I The PFA of DIMM arg1 has been deasserted after applying PPR for this DIMM arg2 Informational FQXSFMA0046I DIMM arg1 is disabled because it is Intel Optane PMEM that is not supported on current platform Informational FQXSFPU0020I The UEFI firmware image capsule signature is invalid Informational FQXSFPU0021I The TPM physical presence state has been cleared Informational F...

Page 143: ...Health Status Driver Warning FQXSFDD0007G Security Key Lifecycle Manager SKLM IPMI Error Warning FQXSFIO0008M An intra board UPI dynamic link width reduction has been detected on the link between processor arg1 port arg2 and processor arg3 port arg4 Warning FQXSFIO0009M An inter board UPI dynamic link width reduction has been detected on the link between processor arg1 port arg2 and processor arg3...

Page 144: ... arg1 UID arg2 of Intel Optane PMEM persistent memory interleave set is missing Warning FQXSFMA0037G Intel Optane PMEM interleave set DIMM arg1 is migrated from another system Platform ID arg2 these migrated PMEMs are not supported nor warranted in this system Warning FQXSFMA0038K All Intel Optane PMEMs could not be auto unlocked because of no passphrase Warning FQXSFMA0039K One or more Intel Opta...

Page 145: ...rg1 port arg2 and processor arg3 port arg4 Error FQXSFIO0006M An inter board UPI failure has been detected on the link between processor arg1 port arg2 and processor arg3 port arg4 Error FQXSFIO0007M An error has been detected by the IIO on Bus arg1 The value of Global Fatal Error Status register is arg2 The value of Global Non Fatal Error Status register is arg3 Please check error logs for additi...

Page 146: ...emory configuration for Sparing Mode Please correct memory configuration arg1 Error FQXSFMA0023M Error has occurred in NVDIMM flash NVDIMM backup restore may not operate correctly arg1 Error FQXSFMA0024M Error has occurred in NVDIMM Supercap NVDIMM backup restore may not operate correctly arg1 Error FQXSFMA0025M NVDIMM Supercap has been disconnected NVDIMM will lose its backup ability until this i...

Page 147: ...cted for one or more processors Error FQXSFPU0016N A processor within the system has failed the BIST Error FQXSFPU0017G A processor microcode update failed Error FQXSFPU0018N CATERR IERR has asserted on processor arg1 Error FQXSFPU0019N An uncorrectable error has been detected on processor arg1 Error FQXSFPU0030N A firmware fault has been detected in the UEFI image Error FQXSFPU0031N The number of...

Page 148: ...TH PROTOCOL Reports Reboot Required Controller Severity Warning User Action Complete the following steps 1 No action required system will reboot at the end of POST 2 Reflash the adapter firmware 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFDD0004M DRIVER HEALTH PROTOCOL Reports System Shutdown Required Controller Severity Fatal User Action Complete the followin...

Page 149: ...nfo User Action Complete the following steps 1 This event should be followed by a recent FQXSFIO0005M FQXSFIO0006M event denoting some UPI links failure which caused UPI topology downgrade 2 Solve the event FQXSFIO0005M FQXSFIO0006M at first then this event should be solved automatically 3 If no recent or after fixing FQXSFIO0005M FQXSFIO0006M event this event still persists collect Service Data l...

Page 150: ...has been detected by the IIO on Bus arg1 The value of Global Fatal Error Status register is arg2 The value of Global Non Fatal Error Status register is arg3 Please check error logs for additional downstream device error data Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applie...

Page 151: ...oblem persists collect Service Data logs 4 Contact Lenovo Support FQXSFIO0011M A PCIe parity error has occurred on Bus arg1 Device arg2 Function arg3 The Vendor ID for the device is arg4 and the Device ID is arg5 The Physical slot number is arg6 Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable device driver firmware update version of service inf...

Page 152: ...umber is arg6 Severity Warning User Action Complete the following steps 1 If this PCIe device and or any attached cables were recently installed moved serviced or upgraded reseat adapter and any attached cables 2 Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error NOTE It may be necessary to disable unused option ROMs from UEF...

Page 153: ...e XCC IFM may not be deployed correctly Severity Error User Action Complete the following steps 1 Update all system firmware including adapter firmware to the latest levels Note If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before the update 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFIO0...

Page 154: ...n Complete the following steps 1 Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error 2 Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 Check the system spec to make sure that the PCIe device or NVME disk is installed in the compatible PCIe slot or bay a...

Page 155: ...quired firmware updates 2 If this device and or any attached cables were recently installed moved serviced or upgraded a a Reseat Adapter and any attached cables b b Reload Device Driver c c If device is not recognized reconfiguring slot to Gen1 or Gen2 may be required Gen1 Gen2 settings can be configured via F1 Setup System Settings Devices and I O Ports PCIe Gen1 Gen2 Gen3 Speed Selection or the...

Page 156: ...at the PCIe NVME disk is installed in the compatible bay and a compatible cable is used If not performance of this device might be impacted 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support FQXSFMA0001I DIMM arg1 Disable has been recovered arg2 Severity Info User Action Information only no action is required FQXSFMA0001M DIMM arg1 has been disabled due to an error detect...

Page 157: ...o system memory has been detected arg1 Severity Error User Action Complete the following steps 1 Ensure one or more supported DIMMs are installed in the correct population sequence 2 If the system has light path then check for any lit DIMM connector LEDs and if found reseat those DIMMs Alternatively i e if light path is not available the same can be accomplished using XCC GUI 3 Swap DIMMs between ...

Page 158: ...ensure this informational event is not logged again FQXSFMA0007I arg1 DIMM number arg2 has been replaced arg3 Severity Info User Action Complete the following steps 1 If this information event is logged in the XCC event log the server does not have qualified memory installed 2 The memory installed may not be covered under warranty 3 Without qualified memory speeds supported above industry standard...

Page 159: ... the DIMM connectors are correctly populated for mirroring mode according to the service information for this product 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0010I Invalid memory configuration for Sparing Mode has been recovered arg1 Severity Info User Action Information only no action is required FQXSFMA0010K Invalid memory configuration for Sparing Mod...

Page 160: ...rmware update that applies to this memory error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0013I Mirror Fail over complete DIMM arg1 has failed over to to the mirrored copy arg2 Severity Info User Action Check the system event log for uncorrected DIMM failures and replace those DIMMs FQXSFMA0014I Memory spare copy initiated arg1 Severity Info User Action In...

Page 161: ...rmware update that applies to this memory error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0025M NVDIMM Supercap has been disconnected NVDIMM will lose its backup ability until this is corrected arg1 Severity Error User Action Complete the following steps 1 If the server has recently been installed moved serviced or upgraded verify that the DIMM is properly...

Page 162: ...recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem 2 Boot to F1 setup and enable the DIMM Reboot the system 3 Update UEFI firmware to the latest version 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support FQXSFMA0028K Memory Capacity exceeds CPU limit arg1 Severity Error User Action Complete the following steps 1 Rem...

Page 163: ...ane PMEM DIMM health status in one of the following ways a Run PMEM test under LXPM diagnostic Look for Percentage Remaining of spare blocks b Check for Remaining Life of spare blocks on the XCC Web GUI 2 Back up data 3 Check if the PMEM meets warranty terms a If the PMEM meets the warranty terms contact Lenovo Support for PMEM replacement b If the PMEM does not meet the warranty terms order a new...

Page 164: ... correct location for PMEMs 4 Move all PMEMs of error message FQXSFMA0034M logs to the correct location 5 If the problem persists collect Service Data logs 6 Contact Lenovo Support FQXSFMA0034M DIMM arg1 UID arg2 of Intel Optane PMEM persistent memory interleave set should be moved to DIMM slot arg3 in sequence Severity Warning User Action Complete the following steps 1 Collect XCC Service Data 2 ...

Page 165: ... Move the PMEM back to the original machine or same machine type platform or backup the persistent region data and delete namespace disable security security erase follow PMEM guide to create new goal if the target installed system support PMEM 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0038K All Intel Optane PMEMs could not be auto unlocked because of no p...

Page 166: ...M configuration detected Please verify PMEM configuration is valid Severity Warning User Action Complete the following steps 1 Check system spec and follow the rules for populating PMEM in correct order 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFMA0041K Near Memory Far Memory ratio 1 arg1 arg2 for Intel Optane PMEM configuration is not in recommended range 1 ...

Page 167: ...Service Data log 3 Contact Lenovo Support FQXSFPU0001N An unsupported processor has been detected Severity Error User Action Complete the following steps 1 Check Lenovo support site for a firmware update required for this processor and install that update if applicable 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU0002N An invalid processor type has been detec...

Page 168: ... the following steps 1 If this is a newly installed option ensure that matching Processors are installed in the correct Processor sockets 2 Check Lenovo support site for an applicable service bulletin that applies to this Processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFPU0005K A mismatch between the maximum allowed UPI link speed has been detected ...

Page 169: ...e that applies to this processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFPU0009K An external clock frequency mismatch has been detected for one or more processors Severity Error User Action Complete the following steps 1 Verify that the processor is a valid option that is listed as a Server Proven device for this system If not remove the Processor an...

Page 170: ...re installed in the correct processor sockets Correct any mismatch found 2 Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFPU0013K A processor model mismatch has been detected for one or more processors Severity Error User Action Complete the fo...

Page 171: ...If the processor or firmware was just updated check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU0017G A processor microcode update failed Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable servi...

Page 172: ...the following steps 1 Reboot the system 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU0023G Secure Boot Image Verification Failure Warning Severity Warning User Action Complete the following steps 1 It s a security warning message when user want to boot from an unauthorized UEFI image or OS while Secure Boot is enabled and Secure Boot Mode is in User Mode If c...

Page 173: ... at a time to locate the problem 4 If problem persists save customer s UEFI configurations then remove and re install CMOS battery for 30 seconds to clear CMOS contents If it boots successfully then restore system settings 5 If the problem persists collect Service Data logs 6 Contact Lenovo Support FQXSFPU0031N The number of POST attempts has reached the value configured in F1 setup The system has...

Page 174: ...te the following steps 1 Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error 2 Reboot the system 3 Check and reverse any recent changes to system settings or the Operating System 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support FQXSFPU4033F TPM Firmware recovery is in progress Please DO NOT power off or reset s...

Page 175: ...ata logs 4 Contact Lenovo Support FQXSFPU4041I TPM Firmware update is in progress Please DO NOT power off or reset system Severity Info User Action Information only no action is required FQXSFPU4042I TPM Firmware update is finished rebooting system to take effect Severity Info User Action Information only no action is required FQXSFPU4043G TPM Firmware update aborted System is rebooting Severity W...

Page 176: ... the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU4052G TPM_POLICY is not locked Severity Warning User Action Complete the following steps 1 Reboot the system 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU4053G System TPM_POLICY does not match the planar Severity Warning User Action Complete the following steps 1 Remove any newly ...

Page 177: ... User Action Information only no action is required FQXSFPU4058I Secure Boot Setting is changed from enabled to disabled Severity Warning User Action Information only no action is required FQXSFPU4059I User requested to skip freezing lock of AHCI attached SATA drives System UEFI accepted the request and will execute priot to OS boot Severity Info User Action Complete the following steps 1 Change S...

Page 178: ...n is required FQXSFPU4085I Host WOL boot order has been changed Severity Info User Action Information only no action is required FQXSFPW0001L CMOS has been cleared Severity Warning User Action Complete the following steps 1 If the CMOS clear was user initiated this event can be safely ignored and no further action is required 2 If the system was recently installed moved or serviced make sure the b...

Page 179: ...ake sure XCC and UEFI FW are operating with same compatible level 3 Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error 4 Reflash XCC Firmware 5 If the problem persists collect Service Data logs 6 Contact Lenovo Support FQXSFSM0007I The XCC System Event log SEL is full Severity Info User Action Complete the following steps 1 Use BMC Web Interf...

Page 180: ... 10 Contact Lenovo Support FQXSFSR0002I arg1 GPT corruption recovered DiskGUID arg2 Severity Info User Action Information only no action is required FQXSFSR0003G The number of boot attempts has been exceeded No bootable device found Severity Warning User Action Complete the following steps 1 Remove AC power from the system 2 Connect at least one bootable device ot the system 3 Connect AC power to ...

Page 181: ...r The event is a failure or critical condition that impairs service or an expected function User Action Indicates what actions you should perform to solve the event Perform the steps listed in this section in the order shown until the problem is solved If you cannot solve the problem after performing all steps contact Lenovo Support LXPM events organized by severity The following table lists all L...

Page 182: ...ational FQXPMUP0102I Start to update window driver Informational FQXPMUP0103I Start to update linux driver Informational FQXPMUP0104I Start to update UEFI Informational FQXPMUP0105I Start to update BMC Informational FQXPMUP0106I Successfully updated the firmware Informational FQXPMVD0003I Update VPD data successfully Informational FQXPMCL0001K Bootx64 efi is not found Failed to Boot OS Warning FQX...

Page 183: ...ges are not compatible Warning FQXPMUP0003K Unable to obtain the minimum level of UEFI Warning FQXPMUP0004K Unable to obtain the installed version of UEFI Warning FQXPMUP0005K Unable to obtain the installed version of BMC Warning FQXPMUP0006K Unable to obtain the installed version of LXPM Warning FQXPMUP0007K Unable to obtain the installed version of linux driver Warning FQXPMUP0008K Unable to obt...

Page 184: ...ive Error FQXPMSD0011M The hard drive is not supported by uEFI while LXPM send command to test hard drive Error FQXPMUP0201M BMC communication failed EMMC2USB mount failure Failed to update the firmware Error FQXPMUP0202M Transfer the update package error Failed to update the firmware Error FQXPMUP0203M BMC communication failed EMMC2USB unmount failure Failed to update the firmware Error FQXPMUP02...

Page 185: ...t technical support FQXPMCL0003K BMC communication failed DRIVER Mount Failure Severity Warning User Action 1 Ensure proper operation of the virtual USB connection 2 Restart BMC via supported method and reboot the system 3 Reflash BMC firmware 4 Clone the image over and retry the operation 5 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds...

Page 186: ... 3 Ensure the state of the RAID adapter and disk drives are normal 4 Verify proper physical connection of the disk drive SAS expander if applicable and RAID adapter 5 Reboot the machine and retry the export of the RAID configuration 6 If the problem persists please contact technical support FQXPMCL0007I Import raid config successfully Severity Info User Action Information only no action is require...

Page 187: ...09K Failed to import uefi settings Severity Warning User Action 1 Ensure proper connection to USB network drive and retry the uEFI setting import 2 Ensure that same system model type to import the uEFI setting and UEFI version should be the same 3 Reboot and try to import a new clone of the UEFI settings 4 Reflash UEFI firmware 5 If the problem persists please contact technical support FQXPMCL0010...

Page 188: ...If the problem persists please contact technical support FQXPMEM0001M Unable to locate LXPM firmware image Severity Error User Action 1 Restart BMC via supported method and reboot the system 2 Reflash the LXPM 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If t...

Page 189: ...on Settings Select Console Redirection Change the setting to Disable and save Next reboot the system 2 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 If the problem persists please contact technical support FQXPMEM0008M Diagnostic image cannot be launched as the ...

Page 190: ...start the system and retry the operation again 5 If the problem persists contact technical support FQXPMER0004I Internal storage drives erased successfully Severity Info User Action Information only no action is required FQXPMER0004M Failed to clear system logs Severity Error User Action 1 Restart BMC via supported method and reboot the system 2 Retry this operation again 3 If the problem persists...

Page 191: ... successfully Severity Info User Action Information only no action is required FQXPMNM0001G Failed to set new BMC network parameters Severity Warning User Action 1 Ensure input parameters are valid 2 Wait for one minute and retry the setting 3 Restart BMC via supported method and reboot the system 4 Retry the setting change 5 Use UEFI setup to change parameters optional FQXPMNM0002I Set BMC networ...

Page 192: ... Action 1 Ensure proper operation of the virtual USB connection 2 Restart BMC via supported method and reboot the system 3 Reflash BMC firmware 4 Retry OS deployment 5 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 6 If the problem persists please contact technical...

Page 193: ... problem persists please contact technical support FQXPMOS0007K Failed to read License RTF file Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 If the problem persists reflash BMC firmware 3 Use another OS media USB DVD or USB key 4 Retry OS deployment 5 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several secon...

Page 194: ...known test error occurred while the device was executing its self test Severity Error User Action 1 Remove A C from the server and reseat all drives backplanes RAID adapters expanders if any and cables 2 Ensure device firmware is at the latest level 3 Retry the test 4 If the problem persists please contact technical support FQXPMSD0003M self test completed having a test element that failed and the...

Page 195: ...es 2 Ensure device firmware is at the latest level 3 Retry the test 4 If the problem persists please contact technical support FQXPMSD0007M Hard Drive s not found Severity Error User Action 1 Remove A C from the server and reseat all drives backplanes RAID adapters expanders if any and cables 2 Ensure device firmware is at the latest level 3 Verify that the same Error is present in BMC or OneCLI i...

Page 196: ...elf test feature 2 If the problem persists please contact technical support FQXPMSR0001K Found unsupported RAID adapter Severity Warning User Action 1 Check the following Lenovo support site for information on supported RAID adapters http www lenovo com us en serverproven index shtml 2 Ensure RAID adapter LXPM and UEFI firmware are at the latest levels 3 If the problem persists please contact tech...

Page 197: ...arning User Action 1 Ensure LXPM and RAID adapter firmware are at the latest levels 2 Ensure the state of RAID adapter and disk drives are both healty 3 Verify proper physical connection of the disk drive SAS expander if applicable and RAID adapter 4 Reboot the machine and retry to remove the existing virtual disk 5 If the problem persists please contact technical support FQXPMSR0032I Removed exis...

Page 198: ...power is restored power on the host system 4 If the problem persists please contact technical support FQXPMUP0005K Unable to obtain the installed version of BMC Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 Reflash BMC firmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on A...

Page 199: ...rmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists please contact technical support FQXPMUP0101I Start to update LXPM Severity Info User Action Information only no action is required FQXPMUP0102I Start to update window driver Severity...

Page 200: ...led to update the firmware Severity Error User Action 1 Ensure the update package is not corrupt undamaged and then retry the update 2 Ensure proper connection to USB network drive and retry the update 3 Restart BMC via supported method and BMC setting via uEFI setup or Restart Management Controller in BMC web UI Then reboot the system 4 If the problem persists reflash the BMC firmware 5 If the pr...

Page 201: ...ate the firmware Severity Error User Action 1 Restart BMC via supported method and reboot the system 2 Reflash BMC firmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists try a different Lenovo tool to perform the update eg XClarity Admi...

Page 202: ...C via supported method and reboot the system 2 Reflash BMC firmware 3 If the problem persists perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists please contact technical support FQXPMVD0001H Failed to get VPD data Severity Warning User Action ...

Page 203: ... AC reset or virtual reseat if step 1 failed Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 If the problem persists please contact technical support FQXPMVD0012K Failed to set the TPM TPM card TCM policy Severity Warning User Action 1 Press Apply button on VPD update page 2 Reboot the system if st...

Page 204: ...200 ThinkSystem SN550 V2 Messages and Codes Reference ...

Page 205: ...ts at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The Lenovo Warrant...

Page 206: ...st Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support you might need collect service data that can be used for further analysis Service data includes information such as event logs and hardware inventory Service data can be collected through the following tools Lenovo XClarity Provisioning Manager Use the Collect Service Data function o...

Page 207: ...n run both in band and out of band When running in band within the host operating system on the server OneCLI can collect information about the operating system such as the operating system event log in addition to the hardware service data To obtain service data you can run the g ge et tiin nf fo or r command For more information about running the g ge et tiin nf fo or r see http sysmgt lenovofil...

Page 208: ...204 ThinkSystem SN550 V2 Messages and Codes Reference ...

Page 209: ...ntroller 3 events UEFI 137 177 G Getting help 201 H hardware service and support telephone numbers 203 help 201 L Lenovo XClarity Controller error messages 3 Lenovo XClarity Controller events 3 S service and support before you call 201 hardware 203 software 203 service data 202 software service and support telephone numbers 203 support web page custom 201 T telephone numbers 203 U UEFI error messa...

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