Kontron FlexPAC, Manual

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Customer Support
The Kontron America Mobile Rugged Division customer service department will
provide assistance for most of your non-technical needs. To obtain upgrade
quotations, purchase replacement or spare parts, extended warranties and RMA
status, you e-mail us at support@us.kontron.com or visit www.kontron.com .
Return Instructions
If you need to ship your unit back to Kontron for service or repair, please contact
technical support for a Return Material Authorization (RMA) number. Have your
serial number available and the reason for the return when requesting a RMA
number. Kontron products can also be serviced at our worldwide Certified Repair
Centers. Contact Kontron technical support for the locations.
You can also request a RMA number by visiting our Web site at www.kontron.com.
Please contact Kontron America Mobile Rugged Division customer service prior to
shipping any unit back to Kontron America Mobile Rugged Division for service.
Should it be confirmed by service that it is necessary to return your unit back to
Kontron America Mobile Rugged Division for servicing, please pack your unit in the
original shipping container. If the original shipping container is no longer
available, the unit must be securely packed to prevent damage during shipment.
You must obtain a RMA number from customer service prior to shipment. The serial
number of your unit and the RMA number must accompany the returned unit.
Limited Warranty
Kontron America Mobile Rugged Division warrants this product against any defects
in material or workmanship, providing the serial number appears on the product
and it is originally configured by the factory.
Terms of the Limited Warranty is as follows:
1. Labor Charges: For a period of two (2) years from the date of original purchase,
there will be no labor charges for repairing the defective product. For confirmation
of warranty and registration of product, please complete the Warranty Registration
Card for your FlexPAC and return it to Kontron America Mobile Rugged Division.
2. Charges for Replacement Parts: For a period of two (2) years from the date of
purchase, Kontron America Mobile Rugged Division will supply, at no charge, new
or rebuilt replacement parts for any defective parts. If failure of the product has
resulted from accident, abuse or misapplication Kontron America Mobile Rugged
Division shall have no responsibility under this Limited Warranty.
Purchaser’s Exclusive Remedies During the warranty period, your exclusive remedy
for a defective product is the repair or replacement, at Kontron America Mobile
Rugged Division’s option, of the defective part.
KONTRON AMERICA MOBILE RUGGED DIVISION’S LIABILITY TO YOU, THE ORIGINAL
PURCHASER, FOR ANY CLAIM, LOSS, DAMAGE OR EXPENSES OF ANY KIND,