IBM FlashSystem 900, Service Manual

Page: 95 / 546

Start
Chapter 1. START
START - How to Begin Troubleshooting
IMPORTANT
¹
Your safety is part of every maintenance call and can never be over-emphasized. Specific infor-
mation can be found in “General and Product Safety Information” on page xxi and “Safety Label
Locations” on page lxxvii.
Start here when you use this manual to repair a 3746-900 hardware failure.
¹
Remember that the 3746-900 is machine which is designed to be repaired while the customer is
still using the operational areas, this is called Concurrent Maintenance. Before changing FRUs,
you will be directed to ensure that you have the correct area of the machine ready for mainte-
nance.
¹
During a call for service, it will normally be necessary to use the service processor. To log on
at service processor console, proceed as directed in “Console Use for maintenance.”
Console Use for maintenance
001
Is the 3746 a Model 900?
Yes No
002
Use one of the following manual according to your machine type:
¹
For 3746 model 950 use IBM 3746 Nways Multiprotocol Controller Model 950, Service Guide,
SY33-2108
¹
For 3745 model 17A use
IBM 3745 Communication Controller Models 130 to 17A, Maintenance
Information Procedures, SY33-2070
¹
For 3745 models 21A to 61A use IBM 3745 Communication Controller Models 210 to 61A,
Maintenance Information Procedures, SY33-2054.
003
Is the service processor operational?
Yes No
004
Continue with “Finding a Service Procedure” on page 1-3
005
You will have to get the service processor maintenance password from the customer so that you can
logon at the service processor console.
To log on:
¹
On the "MOSS-E View" window, click on "Program" (in the action bar).
¹
Click on "MOSS-E View Logon".
¹
Enter the password.
Are you here to investigate a RSF problem? If you don't know continue with Step 006.
Yes No
006
¹
On the "MOSS-E View" window, double click on the service processor icon.
¹
The "Service Processor Menu" window is displayed.
¹
Click on the "Configuration Management" option.
(Step 006 continues)
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Copyright IBM Corp. 1997, 1999
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