IBM eServer xSeries 345 Type 8670, Maintenance Manual

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2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of
the first error message, the other error messages usually will not occur the next
time you run the test.
The POST error log contains the three most recent error codes and messages that
the system generated during POST. The System Error log contains all messages
issued during POST and all system status messages from the service processor.
You can view the contents of the System Error log from the Configuration/Setup
Utility program or from the diagnostic programs.
Viewing error logs from the Configuration/Setup Utility program
Start the Configuration/Setup Utility program; then, select Error Logs from the main
menu. See Chapter 2, “Configuring your server”, on page 9 for more information.
Viewing error logs from diagnostic programs
Start the diagnostic programs; select Hardware Info from the top of the diagnostic
programs screen; select System Error Log from the list that appears; then, follow
the instructions on the screen. See “Starting the diagnostic programs” on page 30
for more information.
ServerGuide error symptoms
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 3. ServerGuide Setup and Installation CD
Symptom Suggested action
The ServerGuide Setup and Installation
CD will not start.
v Ensure that the server is supported and has a startable (bootable)
CD-ROM drive.
v If the startup (boot) sequence settings have been altered, ensure that
the CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, ensure that only one drive
is set as the primary drive. Start the CD from the primary drive.
The SCSI RAID program cannot view all
installed drives, or the NOS cannot be
installed. v Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v Ensure that the hard disk drive is connected properly.
The Operating System Installation
program continuously loops. Make more space available on the hard disk.
The ServerGuide program will not start
your NOS CD. Ensure that the NOS CD you have is supported by the ServerGuide
program. See the
ServerGuide Setup and Installation CD label for a list of
supported NOS versions.
The NOS cannot be installed; the option
is not available. Ensure that the NOS is supported on your server. If the NOS is supported,
either there is no logical drive defined (SCSI RAID systems) or the
ServerGuide System Partition is not present. Run the ServerGuide
program, and ensure that setup is complete.
Small computer system interface messages
If you receive a SCSI error message, see “SCSI error codes” on page 107.
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xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide