GE C60, Instruction Manual

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GE Multilin C60 Breaker Protection System 9-9
9 MAINTENANCE 9.4 REPAIRS
9
9.4REPAIRS 9.4.1 REPAIRS
The battery and modules inside the case can be replaced without return of the device to the factory. The firmware and soft-
ware can be upgraded without return of the device to the factory.
Fuses in the power supply module are not field-replaceable.
For issues not solved by troubleshooting, the process to return the device to the factory for repair is as follows:
• Contact a GE Grid Solutions Technical Support Center. Contact information is found in the first chapter.
• Obtain a Return Materials Authorization (RMA) number from the Technical Support Center.
• Verify that the RMA and Commercial Invoice received have the correct information.
• Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or packaging peanuts to cushion
the item(s). You may also use double boxing whereby you place the box in a larger box that contains at least 5 cm of
cushioning material.
• Ship the unit by courier or freight forwarder, along with the Commercial Invoice and RMA, to the factory.
GE GRID SOLUTIONS
650 MARKLAND STREET
MARKHAM, ONTARIO
CANADA L6C 0M1
ATTN: SERVICE DEPT.
RMA# : ______________
Customers are responsible for shipping costs to the factory, regardless of whether the unit is under warranty.
• Fax a copy of the shipping information to the GE Grid Solutions service department in Canada at +1 905 927 5098.
Use the detailed return procedure outlined at
https://www.gegridsolutions.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gegridsolutions.com/multilin/warranty.htm