Fuji Xerox ApeosPort 350 I, User Manual

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16 Problem Solving
466
Probl
em
So
lving
16
Trouble during Scanning
This chapter describes how to solve scanning problems.
Note • Scan features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Unable to Scan with the Machine
Following the procedure below if you cannot scan with the machine.
Unable to Import Scanned Documents to the Computer
Follow the procedure below if you cannot import scanned documents to the computer.
The document is not fed
from the document feeder. Cause The document is too small.
Action The minimum size of the document that can be loaded on
the document feeder is 139.7 x 210 mm (A5, A5 , 5.5 x
8.5 inches, 5.5 x 8.5 inches .
Refer to "Step 1 Loading Documents" (P.160).
Cause The document type is unsuitable.
Action The document feeder does not feed irregular sized
documents, business cards, transparencies, or thin
documents.
In addition, the document feeder does not feed documents
with tags, paper clips, or tape.
Refer to "Step 1 Loading Documents" (P.160).
Cause The document guides are in incorrect positions.
Action Adjust the document guides to the document.
Refer to "Step 1 Loading Documents" (P.160).
Cause A piece of a torn document is left in the document feeder.
Action Open the document feeder cover, and remove the piece.
Refer to "Document Jams" (P.523).
Cause Documents of different sizes are loaded.
Action When loading documents of different sizes, you must
specify [Mixed Size Originals]. Otherwise, a paper jam will
result.
Refer to "Mixed Size Originals (Scanning Different Size
Documents Simultaneously)" (P.184).
Unable to find the scanner. Cause The machine is not powered on.
No Action Turn the machine's power switch on.
Cause The network cable is disconnected from the computer.
Action Connect the network cable to the computer.