Troubleshooting
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FortiRecorder 2.4.2 Administration Guide
The above command generates a list of processes every 10 seconds. It includes the process
names, their process ID (pid), status, CPU usage, and memory usage.
The report continues to refresh and display in the CLI until you press
q
(quit).
Once you locate an offending PID, you can terminate it:
diagnose system kill 9 <pid_int>
If the issue recurs, and corresponds with a hardware or configuration change, you may need to
change the configuration (especially frequent logging and high resolution video streams),
reduce traffic load or contact Fortinet Technical Support to prevent the issue from recurring.
Data storage issues
If FortiRecorder cannot locally store
any
data such as logs, reports, and video, and
FortiRecorder has been storing data but has suddenly stopped, first verify that FortiRecorder
has not used all of its local storage capacity by entering this CLI command:
diagnose hardware sysinfo df
which will include disk usage for all mounted file systems, such as:
Filesystem Size Used Avail Use% Mounted on
none 180M 104M 77M 58% /
none 0 0 0 - /proc
none 0 0 0 - /sys
none 0 0 0 - /dev/pts
none 10M 32K 10M 1% /dev/shm
/dev/sdb1 284M 54M 230M 19% /data
/dev/sda2 92G 333M 87G 1% /var/log
/dev/sda3 824G 118G 665G 16% /var/spool
//172.16.10.200/NVR 226G 25G 201G 11% /mnt/remote
If a full disk is not the problem, examine the configuration to determine if an administrator has
disabled those features that store data.
If neither of those indicate the cause of the problem, verify that the disk’s file system has not
been mounted in read-only mode, which can occur if the hard disk is experiencing problems
with its write capabilities. For details, contact Fortinet Technical Support.
Resetting the configuration
If you will be selling your FortiRecorder appliance, or if you are not sure what part of your
configuration is causing a problem, you can reset it and its cameras to their default settings and
You can use alerts to notify you when FortiRecorder has almost consumed its hard disk space.
You can also configure FortiRecorder to overwrite old logs rather than stopping logging when
the disk is full. (Keep in mind, however, that this may not prevent full disk problems for other
features. To free disk space, delete files such as old reports and video that you no longer need.)
