Troubleshooting
Page 126
FortiRecorder 2.4.2 Administration Guide
from many sources, and if you have installed multiple codecs for the same format, display
problems can arise.
Live feed delay
Before QuickTime will begin playing a video stream, it must buffer a few seconds’ worth of data.
The time that QuickTime requires to do this may result in a few seconds’ difference between
what you see happening in the live video feed, and what is happening in reality now.
You can minimize this by:
setting to the lowest acceptable resolution
setting to the lowest acceptable resolution
• Improving the bandwidth and latency of your network
Video not being sent to the NVR
If the camera itself does not seem to be sending video to the NVR, although it has booted, has
network connectivity, and you have configured a recording schedule on the NVR, you may see
camera log messages such as:
Camera 'c1' is in an incorrect state: 'idle'. The expected state is
'continuous'.
Usually this is self-correcting. If not, or if a camera is otherwise unresponsive, reboot the
camera:
execute camera reboot <camera_name>
If this does not solve the problem, you can try either upgrading the camera’s firmware (see
“Upgrading/downgrading the camera firmware”
) or resetting the camera to factory defaults,
then re-configuring it (see the camera’s
Snapshot notification issues
If you are not receiving any email after motion detection records a clip, but you have configured
camera notifications, first verify that your FortiRecorder NVR’s SMTP email settings are correct,
and that it can connect to your email server to send email. Then check that notifications are not
being blocked or sent to your spam or junk mail folder. (Some anti-spam systems mistakenly
mark repeated or frequent email as spam.)
If you are receiving the email, and there are video links (that is, FortiRecorder has
ne
been
configured to email still images — see
“Notification configuration workflow”
view the video from the email:
1.
Verify that you have installed the QuickTime video player software on your computer.
2.
Verify that your computer can connect to the FortiRecorder NVR’s IP address.
Unless you
have configured FortiRecorder with your public IP, this is a private network IP address,
and can only be reached when you are connected to your office’s network. It cannot
be viewed from the Internet.
If you want to log in to the web UI and/or view video clips
while out of the office, you must configure port forwarding and/or a virtual IP (VIP) on your
firewall or Internet router, and configure the FortiRecorder NVR to link to this public IP
address in snapshot notifications.
If you are receiving too many notifications, change the configuration so that your FortiRecorder
NVR will only send snapshot notifications during suspicious periods, and focuses motion
detection only on areas that do not cause false alerts, such as fans or blinking lights.
