Falcon 4M Camera Manual
03-032-20044-03
Teledyne DALSA
72
5.4 Product Support
If there is a p roblem w ith you r cam era, collect the follow ing d ata abou t you r ap p lication
and situ ation and call you r Teled yne DALSA rep resentative.
Note:
You m ay also w ant to p hotocop y this p age to fax to Teled yne DALSA.
Customer name
Organization name
Customer phone number
fax number
Complete Product Model
N umber
(e.g. PT-41
-04M60
...)
Complete Camera Serial
N umber
Your Agent or D ealer
Acquisition System hardw are
(frame grabber, host computer,
light sources, etc.)
Acquisition System softw are
(version, OS, etc.)
Pow er supplies and current
draw
D ata rate used
Control signals used in your
application, and their frequency
or state (if applicable)
EXSYNC
BIN
MCLK
Other _______
Results w hen you run the
gcp
command
please attach text received from the camera after initiating
the command
D etailed description of problem
encountered.
please attach description with as much detail as appropriate
In ad d ition to you r local Teled yne DALSA rep resentative, you m ay need to call Teled yne
DALSA Technical Sales Su p p ort:
North America
Europe
Asia
Voice:
519-886-6000
+49-8142-46770
519-886-6000
Fax:
519-886-8023
+49-8142-467746
519-886-8023