Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
262
Request Settings
To configure Virtual Assist request settings:
1 On the
Secure Virtual Assist > Settings
page, click the
Request Settings
tab at the bottom of the
page.
2 To have Virtual Assist requests timeout after a certain amount of time, enter a value in the
Expire
Ticket
field. The default is
0
, which means there is no expiration. After the timeout duration has
passed, customers have to reinitiate their Virtual Assist request.
3 To limit the number of customers allowed in the Virtual Assist queue, enter a value in the
Maximum
Request
field.
4 Optionally you can customize the message that is displayed to customers when the queue is full in the
Limit Message
field. The message is limited to 256 characters.
5 Entering a value in the
Maximum requests From One IP
field can be useful if individual customers are
repeatedly requesting help. However, this might cause problems for customers using DHCP behind a
single IP address. The default
0
does not limit request from individual IP addresses.
6 Enter a value in the
Pending Request Expired
field to have customers automatically removed from the
queue if they are not assisted within the specified number of minutes. The default
0
does not remove
unassisted customers.
