Canon imageRunner 2022, Service Manual

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Chapter 10
10-8
[Method Name]:
T-10-4
17
Server response time out Server response time out Due to network congestion etc., response
from server does not return within a
specified period of time. In case this occurred when implementing the
communication test, retry after a certain period
of time.
This error has been found to occur due to
simultaneous operation of Send function and e-
RDS function in some cases.
18
Service not found Service is not found (invalid
path) Cannot access server due to wrong path
for server URL. Check the server URL including path, and set it
again.
Service mode
> #E-RDS
> RGW-ADDRESS
19
E-RDS switch is setted OFF e-RDS is not enabled. Executed communication test (COM-
TEST) while e-RDS operation switch (E-
RDS-SWITCH) is turned OFF. Enable operation switch of e-RDS and execute
communication test again.
Service mode
> #E-RDS
> E-RDS SWITCH
20
Server schedule is not exist Schedule of the target device
does not exist within server. Schedule of target device is not registered
in server. Check with Server Helpdesk
21
Network is not ready, try later Network is not ready Tried communication while connection to
network is not established (at such timing
as immediately after startup of device).
(During the 60 seconds after startup of a
device, connection to network may not be
established.) Check to see that connection to network is
established. Furthermore, retry connection after
long-enough period of time.
22
URL error URL setting error A host name of URL set as a server is
invalid. Check server URL including path, and set it
again.
Service mode
> #E-RDS
> RGW-ADDRESS
23
Server address resolution error Server address resolution
error
- Can access DNS server
- Failed in address resolution of host name
set as RGW-ADDRESS - Check network status of device (Check to see
that device responds to ping by host name from
PC)
- Check DNS setting
- Check to see that host name set in RGW-
ADDRESS is registered in DNS server
- Check to see that URL set in RGW-ADDRESS
is valid.
24
Server specified list is too big Alarm/alert filtering
information specified by
server is too big
Ten or more alarm/alert filtering cases are
registered. Check with Server Helpdesk
25
Server specified list is wrong Alarm/alert filtering
information specified by
server is invalid Data values registered in alarm/alert
filtering are invalid Check with Server Helpdesk
Method Name Description
1 postServiceModeCount Obtain software counters for copy/print charge
2 postModeCount Obtain mode counter
3 postPartsCount Obtain parts counter
4 postFirmwareInfo Obtain ROM version
5 getOperationList Check whether there is an operation execution command for you in UGW
6 postOperationOutcome Transmit execution result of operation commanded in getOperationList
7 postConfiguration Periodical environment information
8 postGlobalClickCount Obtain counter details data
9 postJamLog Obtain jam notification
10 postServiceCallLog Obtain service call notification
11 postAlert Obtain alert notification
12 postDebugLog Obtain debug log
13 getConfiguration Obtain schedule information
14 communicationTest Communication test
15 postEnvironmentLog Environment log transmission
16 getAlarmLevelConversionList
Alarm filtering
Error Character Strings Error Description Cause Measures