Canon imageFORMULA DR-G2140 Service Manual Download Page 182

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CHAPTER 5 TROUBLESHOOTING

V. IMAGE TROUBLESHOOTING

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Summary of Contents for imageFORMULA DR-G2140

Page 1: ...MANUAL imageFORMULA DR G2140 DR G2140 USB DR G2110 DR G2110 USB DR G2090 Canon November 17 2021 Rev 0 4 COPYRIGHT 2021 CANON ELECTRONICSINC CANONimageFORMULA DR G2140 DR G2110 DR G2090 Rev 0 4 PRINTED IN U S A ...

Page 2: ...COPYRIGHT CANON ELECTRONICS INC 2018 Use of this manual should be strictly supervised to avoid disclosure of confidential information ...

Page 3: ...by function Chapter 3 Disassembly and reassembly Disassembly method reassembly method Chapter 4 Installation and maintenance Installation method maintenance method Chapter 5 Troubleshooting Error display and troubleshooting Appendix General diagram etc Information in this manual is subject to change Notification of such changes will be given in Service Information Bulletins Thoroughly read the inf...

Page 4: ...3 2 Pickup Tray Elevation 2 14 3 Separation Mechanism 2 15 4 Feed Error Detection 2 16 5 Staple Detection 2 17 IV CONTROL SYSTEM 2 18 1 Control PCB 2 18 2 Drive System Block Diagram 2 19 3 Image Processing Control 2 20 4 New Binarizing 2 21 5 Network Scanning 2 22 V POWER SUPPLY 2 23 1 Power Supply 2 23 VI OPTION 2 24 1 Imprinter 2 24 2 Flatbed Scanner Unit 2 25 VII ELECTRICAL PARTS LAYOUT 2 26 1 ...

Page 5: ...ntrance Guide 3 31 7 Right Belt 3 31 8 Left Front Belt 3 32 9 Left Rear Belt 3 32 10 Pull in Lower Roller 3 33 11 Registration Lower Roller 3 33 12 Platen Lower Roller 3 34 13 Reading Lower Roller 3 35 14 Pre U turn Lower Roller 3 36 15 U turn Lower Roller Middle 3 37 16 U turn Lower Roller Rear 3 37 17 Eject Drive Unit 3 38 18 Eject Drive Roller 3 38 VII BASE UNIT 2 ELECTRICAL RELATION 3 39 1 Con...

Page 6: ...el 5 29 6 SD Card 5 29 7 USB 3 1 5 30 8 Imprinter Door 5 30 9 Others 5 31 D Firmware 5 31 1 Firm Registration 5 32 2 Firm Load 5 34 3 Network Firmware 5 35 E Analog 5 36 1 Analog Sensor 5 36 2 Write File 5 36 F Scan Test 5 37 1 Scan 5 37 G Imprinter 5 38 H Network 5 39 1 Obtainment of Log Files 5 40 III TROUBLESHOOTING LIST 5 42 1 Operation Failures 5 42 2 Image Failures 5 42 IV OPERATION TROUBLES...

Page 7: ...CHAPTER 1 GENERAL DESCRIPTION COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION I PRODUCT OUTLINE 1 1 II NAME OF PARTS 1 7 III USER OPERATION 1 9 ...

Page 8: ......

Page 9: ...3 70 ppm 140 ipm DR G2090 A4 landscape 90 ppm 180 ipm A3 60 ppm 120 ipm 3 High durability Expect life 16 million sheets A4 copy paper 4 High speed USB interface Support USB3 1 Gen1 Super Speed 5 Network scanning with wired LAN Supported by DR G2140 G2110 network models 6 New CIS unit and DR processor 7 New binary processing Active thresholding Windows is a trademark of Microsoft Corporation in the...

Page 10: ...pport 2 Wired LAN RJ45 connector 10Base T 100Base TX 1000Base T support Only one of above can be used at the same time The wired LAN is for the network model only 8 Expected product life In house information only One of the following two items whichever comes first 1 5 years 2 16 million sheets A4 copy paper Replace parts if necessary 9 Installation By service technicians Need 2 or more persons fo...

Page 11: ...COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION 1 3 CHAPTER 1 GENERAL DESCRIPTION External dimensions unit mm Figure 1 101 ...

Page 12: ...m height maximum 8 Double feed detection 1 Length detection by registration sensor 2 Double feed detection by ultrasonic sensor one pair 9 Skew detection Equipped 10 Staple detection Equipped 11 Separation mode 1 Thin paper mode 2 Normal 3 High separation mode 12 Mode setting in driver 1 Binary B W Error diffusion ATE ATE II Active threshold 2 Gray 8 bit 3 Color 24 bit 13 Resolution setting in dri...

Page 13: ...80 600dpi 25 50 Color JPEG 200dpi 90 180 300dpi 90 180 600dpi 25 50 A3 Refer Gray JPEG 200dpi 70 140 300dpi 70 140 600dpi 18 36 Color JPEG 200dpi 70 140 300dpi 70 140 600dpi 18 22 DR G2090 A4 Landscape Gray JPEG 200dpi 90 180 300dpi 90 180 600dpi 24 48 Color JPEG 200dpi 90 180 300dpi 90 180 600dpi 24 48 A4 Portrait Refer Gray JPEG 200dpi 75 150 300dpi 75 150 600dpi 20 40 Color JPEG 200dpi 75 150 3...

Page 14: ...mbling and assembling are performed unplug the power cord 3 Prohibition of modify This machine must not arbitrarily be modi fied or remade If it is use of this machine may be forcibly suspended To change the specifications or disassem ble and reassemble this machine follow the instructions described in this manual and the service information 4 Electromagnetic wave interference This machine complie...

Page 15: ...r unit 2 Imprinter cover 3 Document eject tray 4 Power switch 5 Operation panel 6 Document eject tray extension 7 Document eject stopper 8 Document eject guides 9 Document feed guides 10 Document guide lock lever 11 Document feed tray Pickup tray 12 Document feed tray extension wire Note In this manual the Document feed tray may be mentioned as the Pickup tray ...

Page 16: ...IPTION 2 Rear Side Figure 1 202 1 Ventilation holes Exhaust fan 2 Power connector 3 Grounding terminal 4 USB connector Type B 5 LAN connector RJ 45 3 Operation Panel Figure 1 203 1 Display panel 2 Menu key 3 left right keys 4 up down keys 5 Function key 6 OK key 7 Stop key 8 Start key 9 Back key 10 Job key ...

Page 17: ...ng to the documents 1 Document feed tray The height of the document feed tray can be adjusted according to the number of documents to be set and is set to the low est position as the initial value It is changed in user mode Figure 1 301 Adjust the position of the document feed guides according to the document width Figure 1 302 Note The right and left positions can be changed by locking the docume...

Page 18: ...ntly of each other Open the document eject tray extension according to the document length Raise the document eject stopper as necessary Figure 1 305 2 Job Function The job function select and executes jobs favorites that have been registered with CaptureOnTouch by pressing the job key on the operation panel Refer to the User Manual for details 1 Press the Job key on the operation panel Note With ...

Page 19: ... 1 309 LAN 3 Press the keys to select the job And then press the Start key Figure 1 310 3 CaptureOnTouch This section describes how to scan using the Standard Scanning in CaptureOnTouch Note CaptureOnTouch is TWAIN compatible application software 1 Click the CaptureOnTouch icon on the task bar Figure 1 311 2 Click the Select Scanner on the menu Figure 1 312 3 Select the scanner you are using and c...

Page 20: ...cut and the Standard Scanning Figure 1 314 5 Place the document in the scanner 6 Click the select document panel for the document to be scanned from the 1 Se lect document in the main screen Figure 1 315 7 Click the output panel for the scan image application from the 2 Select output Figure 1 316 8 Click the Scan button The scanning starts Figure 1 317 9 To check the scanned image click the Fin is...

Page 21: ... error code Figure 1 320 When the paper jam skew staple or double feed is detected and any documents remaining in the eject tray or scanner must be removed Note Be careful removing any documents remaining inside the scanner Other wise document could be damaged or unexpected injury from paper cuts may occur Note Remove all documents remaining in side the scanner Any torn paper re maining may cause ...

Page 22: ...cument that is partially ejected on the eject tray remove it with the up per unit slightly opened 4 Smoothly close the upper unit 1 Further press both ends of the upper unit to verify that it is securely closed 2 Figure 1 322 5 Check the last saved image and try scan ning again Note If the Rapid recovery system is set a message is displayed in the display panel after paper removed Figure 1 323 ...

Page 23: ...er mode are displayed Note The connection mode USB or LAN is displayed beside of the tytle Figure 1 324 Figure 1 325 2 Press the keys to select a menu item Note Refer to the next page for the details of the user mode items Figure 1 326 3 Press the OK key to enter the set ting screen Figure 1 327 4 Press the and keys to select and press the OK key to accept Note If the item has a lower level to sel...

Page 24: ...e it is shown following Refer to the User Man ual for details 1 Separation Off S icon is displayed Figure 1 328 2 New File N icon is displayed Figure 1 329 3 Scanning Setting Figure 1 330 4 Scan Setting Figure 1 331 5 Count Only Figure 1 332 6 Count Clear Figure 1 333 7 Imprint Test Figure 1 334 8 Maintenance Figure 1 335 9 Network Figure 1 336 ...

Page 25: ... ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION I OUTLINE 2 1 II READING SYSTEM 2 10 III FEED SYSTEM 2 13 IV CONTROL SYSTEM 2 19 V POWER SUPPLY 2 24 VI OPTION 2 25 VII ELECTRICAL PARTS LAYOUT 2 27 VIII PARTS LAYOUT ON EACH PCB 2 31 ...

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Page 27: ...rom document pickup to document ejection 3 Control system This system is comprised of an image pro cessing section a feed control section and a system control section The image processing section controls the reading system and processes the read image data However image data processing is also performed by the computer The feed control section controls the feed system 4 Power supply section This ...

Page 28: ... Retard roller 4 Pull in lower roller 5 Pull in upper roller 6 Registration lower roller 7 Registration upper roller 8 Platen lower roller 9 Reading lower roller 10 Reading upper roller 11 Platen upper roller 12 Pre U turn lower roller 13 Pre U turn upper roller 14 U turn lower roller drive 2 15 U turn upper roller follower 2 16 Eject follower roller 17 Eject drive roller 18 Upper reading unit fro...

Page 29: ...LECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION 2 3 CHAPTER 2 FUNCTION OPERATION 3 Motor Drive This machine has the following 9 motors Additionally it also has a cooling fun and an exhaust fan Figure 2 103 ...

Page 30: ...ull in roller 6 Registration back sensor Detects whether there is a document behind the registra tion roller 7 Exit sensor Detects whether there is a document in front of the eject roller 8 Skew sensor left right Detects whether the document extends beyond edges hor izontally 9 Double feed sensor transmission reception Detects double feed of a document A pair of ultrasonic sensor is mounted 10 Doo...

Page 31: ...COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION 2 5 CHAPTER 2 FUNCTION OPERATION Figure 2 104 ...

Page 32: ...ircuits An overview of the electrical circuits block diagram of this machine is shown below The control PCB which is mounted on the rear side of the main body controls the entire electrical circuits The main drive PCB is mounted in the upper unit and the sub drive PCB is mounted at the right side of the main body Figure 2 105 ...

Page 33: ...de Normal Figure 2 106 Note 1 The separation motor is energized to stay but not to rotate Note 2 At a high speed feeding the eject motor rotates slowly at a gray zone and fast at black zone At a low speed feeding it rotates slowly at a gray and black zone 1 2 3 4 5 6 7 8 9 12 13 14 10 11 Note 2 Down Up END Start Note 1 Tray motor Pickup sensor Pickup motor Pickup U D motor Feed motor Separation mo...

Page 34: ... to stay but not to rotate Note 3 At a high speed feeding the eject motor rotates slowly at a gray zone and fast at black zone At a low speed feeding it rotates slowly at a gray and black zone 1 2 3 4 5 6 7 8 9 12 13 14 10 11 Note 3 Down Up Up END Start Note 2 Note 1 Tray motor Pickup sensor Pickup motor Pickup U D motor Feed motor Separation motor Main motor Regist front sensor Regist middle sens...

Page 35: ... is energized to stay but not to rotate Note 3 At a high speed feeding the eject motor rotates slowly at a gray zone and fast at black zone At a low speed feeding it rotates slowly at a gray and black zone 1 2 3 4 5 6 7 8 9 12 13 14 10 11 Note 3 Down Up END Start Note 2 Note 1 Tray motor Pickup sensor Pickup motor Pickup U D motor Feed motor Separation motor Main motor Regist front sensor Regist m...

Page 36: ...elow The upper reading unit reads the front side of the documents and the lower reading unit reads the back side of the documents This configuration enables the unit to read both the front and back sides of a document using a single scan The platen rollers are assembled as op posed by the reading units The image data read are sent to the im age processing section of the control PCB Figure 2 201 ...

Page 37: ...08 mm As the 3 line type light receiving element it can light on the LEDs of the 3 colors at the same time for image reading thus reducing color shift In addition it can prevent slow down in reading in the color mode The 2 pairs of 3 colors R G B LEDs are assembled in each side of light guides The lights from the LEDs illuminate the document through the light guides and the reading glass The light...

Page 38: ...e CIS unit The guide plate is assembled for protection of the white reference The position of the CIS unit when reading an image and white reference is shown below This slide plate is driven by the shading motor Since the white reference is attached on a surface of the reading glass the reflec tion distances during image reading and white reference reading can be made equal When the power is turne...

Page 39: ...cu ment is loaded can be set arbitrarily 3 Document separation Overlapped documents can be separated and fed one by one with the retard roller and feed roller And 3 type of the separa tion mode High Normal Thin paper are available to adjust a kind of document 4 Double feed detection This machine contains a pair of ultrasonic sensors Therefore the following two dou ble feed detections are available...

Page 40: ...n they are rotated counterclock wise with erect arms the pickup tray goes down A tray home sensor is mounted next to the box unit When part of the tray pad blocks light from this sensor the fact that the pickup tray reaches the bottom home position can be detected The fact that the pickup tray reaches the top pickup position can be de tected with a pickup sensor mounted near the pickup roller If t...

Page 41: ...roller stays without any rotation Therefore the document only attaches the feed roller side is fed to inside if the over lapped documents reach at the retard roller If one sheet of document reaches the sep aration section the retard roller rotates with a following direction of feed roller and document 2 Separation mode Thin paper This is good for the thin documents that are easy to be jammed The p...

Page 42: ...ration sen sors before the document has been fed for the minimum specified length 5 Non removal Jam The machine starts scanning while the document is detected by the registration sensors and still remains inside this ma chine Double Feed Detection There are 2 double feed detection meth ods the document length detection by the registration sensors and the document over lapping detection by the ultr...

Page 43: ...ensor ar ranged on both sides of the document pickup inlet If there is no staple in the documents the light emitted from the staple LEDs is di rectly received by the photo sensor If the stapled documents jump up the light gets blocked and the documents are found to be stapled resulting in stopping the feeding The 4 staple LEDs are mounted on the staple LED PCB The staple photo sensor has 4 sensors...

Page 44: ...INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION CHAPTER 2 FUNCTION OPERATION IV CONTROL SYSTEM 1 Control PCB Control of this machine is performed by the control PCB The block diagram associ ated with image is shown below Figure 2 401 ...

Page 45: ...N DR G2140 G2110 G2090 FIRST EDITION 2 19 CHAPTER 2 FUNCTION OPERATION 2 Drive System Block Diagram The block diagram associated with motor control is shown below It includes a solenoid and fan A control CPU is mounted on each PCB Figure 2 402 ...

Page 46: ...0 FIRST EDITION CHAPTER 2 FUNCTION OPERATION 3 Image Processing Control This machine performs main image pro cessing using the hardware in the main body to speed up image processing The block diagram of the image pro cessing in the main body is shown below Figure 2 403 ...

Page 47: ...e the computer the various image processing is executed according to the use settings by the driver for this machine In image processing done by scanner controller depending on the reading setting some of them are processed by driver 4 New Binarizing A new binarizing mode Active Threshold was added In the past binarizing mode the ATE Advanced Text Enhancement or ATE II have been used for scanning ...

Page 48: ...refore the DHCPserver in the network system provides IP address that can be automatically acquired eliminating the need to specify an IP address for the scanner For the selection of computer or connec tions refer to the User manual for details Note When the scanner starts up if both the USB cable and LAN cable are con nected the USB connection takes prec edence Note When the connection with wired ...

Page 49: ...orders that the power PCB gener ates 24 VDC and it is supplied to the control PCB Furthermore the DC DC converter gen erates each of the DC voltages that are sup plied to the components When no documents have been fed or there has been no communication with the computer for a period of time to be set the machine enters the sleep mode When the machine is in the sleep mode the electrical circuits en...

Page 50: ...he service tech nician Refer to CHAPTER 4 INSTALLA TION MAINTENANCE for details Figure 2 601 No Item Description 1 Type Post imprinter 2 Form Built in the main body 3 Printing surface Front 4 Head movement Manual 5 Printing density 12 nozzles line 96 dpi 6 Maximum number of characters 96 characters 7 Character font Original 12 12 dots 12 8 dots 8 Character string 1 ASCII codes 20H to 7FH Alphanume...

Page 51: ...ckground color will be white by replacing the normal black platen rollers to white platen rollers For the replacing procedure refer to the items of the Platen Lower Roller and Platen Upper Roller in the Chapter 3 DISASSEM BLY REASSEMBLY Only the color of roller is different Both of lower and upper rollers have to be replaced After replacing you don t need any set tings or adjustments The scanner a...

Page 52: ...90 FIRST EDITION CHAPTER 2 FUNCTION OPERATION VII ELECTRICAL PARTS LAYOUT 1 Motor Fan Solenoid 1 Base unit Figure 2 701 Name Symbol Remarks Main motor M1 Tray motor M2 Separation motor M3 Shading motor back M4 Eject motor M5 Exhaust fan FM1 Cooling fan FM2 Table 2 701 ...

Page 53: ...ONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION 2 27 CHAPTER 2 FUNCTION OPERATION 2 Upper unit Figure 2 702 Name Symbol Remarks Pickup motor M6 Pickup up down motor M7 Feed motor M8 Shading motor front M9 Table 2 702 ...

Page 54: ...r PCB B2 Sub drive PCB B3 Staple sensor PD Eject PCB B4 Exit sensor LED PD Staple PCB B5 Staple sensor LED Document sensor PCB B6 Document sensor LED Ultrasonic drive PCB B7 Ultrasonic sensor transmit Registration middle sensor LED PD Registration back sensor LED PD Tray home sensor PS1 Shading sensor back PS2 Reading unit back U1 Operation panel unit U2 Power switch Operation keys Table 2 703 ...

Page 55: ...ol Remarks Main drive PCB B8 Door sensor LED PS Ultrasonic sensor PCB B9 Ultrasonic sensor receive Registration front sensor PS Skew sensor PCB right B10 Skew sensor right PS Skew sensor PCB left B11 Skew sensor left PS Pickup sensor PS3 Pickup up down sensor PS4 Imprinter door sensor PS5 Shading sensor front PS6 Reading unit front U3 Table 2 704 ...

Page 56: ...B Figure 2 801 Connector Description J112 21P Main drive PCB J114 29P Sub drive PCB J109 3P Power PCB J116 5P J113 6P Eject PCB J130 20P CIS PCB front J132 14P J131 20P CIS PCB back J133 14P Table 2 801a Connector Description J195 USB J196 LAN LAN model only J197 microSD Table 2 801b Symbol Description LED900 Lit 24V OK LED901 Flashing CPU OK Table 2 802 ...

Page 57: ...n motor J203 3P Skew sensor PCB right J204 4P Imprinter door sensor J205 11P Skew sensor PCB left Pickup sensor Shading motor front J206 3P Shading sensor front J207 10P Ultrasonic sensor PCB J208 6P Imprinter option J209 4P Pickup motor J210 12P Feed motor J211 3P Pickup up down sensor Table 2 803 Symbol Description LED1 Lit CPU OK LED7 Flashing 5VDC OK LED8 Lit 24VDC OK LED9 Q35 Door sensor Tabl...

Page 58: ... PCB J303 21P Ultrasonic drive PCB Staple PCB Shading motor back J304 3P Shading motor front J305 29P Control PCB J306 3P Exhaust fan J308 4P Separation motor J309 4P Tray motor J310 6P Document sensor PCB Tray home sensor J311 6P Main motor J312 4P Cooling fan Table 2 805 Symbol Description LED1 Flashing CPU OK LED7 Lit 24VDC OK PD1 to 5 Staple Document sensor receive Table 2 806 ...

Page 59: ...N ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION 2 33 CHAPTER 2 FUNCTION OPERATION 4 Power PCB Figure 2 804 Connector Description CN1 3P AC100 to 240V CN2 5P Control PCB CN3 3P Control PCB Table 2 807 ...

Page 60: ...ON DR G2140 G2110 G2090 FIRST EDITION CHAPTER 2 FUNCTION OPERATION 5 Eject PCB Figure 2 805 Connector Description J801 6P Control PCB J802 12P Eject motor Table 2 808 Symbol Description LED1 Flashing CPU OK 5VDC OK LED4 PD1 Exit sensor Table 2 809 ...

Page 61: ...1 II EXTERNAL COVERS 3 3 III UPPER UNIT 1 MECHANICAL 3 10 IV UPPER UNIT 2 ELECTRICAL 3 21 V UPPER UNIT 3 READING 3 24 VI BASE UNIT 1 MECANICAL 3 27 VII BASE UNIT 2 ELECTRICAL 3 39 VIII BASE UNIT 3 READING 3 49 Note The machine shown in the photographs of the figures in this chapter may be different of part from mass produced machines ...

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Page 63: ...old the roller cover as shown in the figure below and open it to the front Figure 3 101 2 While opening the roller holder remove the pickup roller Figure 3 102 2 Feed Roller 1 Open the roller cover 2 Open the roller lock lever to the front Figure 3 103 3 Slide the feed roller to the right and turn it to the front Then remove the feed roller Figure 3 104 ...

Page 64: ...ISASSEMBLY REASSEMBLY 3 Retard Roller 1 Hold the roller cover with fingers and re move it Figure 3 105 Note The roller cover itself is also user re placed part as named separation pad 2 Remove the roller lock lever from the re tard roller 1 2 Figure 3 106 3 Remove the retard roller Figure 3 107 ...

Page 65: ... PCB Cover 1 Remove 6 screws 1 M4 bind head round tip and remove the control PCB cover 2 Figure 3 201 2 Right Cover Assembly 1 Remove 2 screws 1 M4 bind head round tip Figure 3 202 2 Remove 4 screws 1 M4 self tapping black Note With the upper unit open remove 2 screws And with document feed guides close remove screw on front side Figure 3 203 ...

Page 66: ...ected to the back side Figure 3 204 4 Remove the cable band with lock 1 and connector with lock 2 and remove the right cover assembly 3 Figure 3 205 Note The right cover assembly is composed of the right cover right upper cover and operation panel Remove them if nec essary 3 Operation Panel 1 Remove the right cover assembly Page 3 3 2 Remove 2 screws 1 M3x8 self tapping black and remove the operat...

Page 67: ...ng Note With the upper unit open remove 2 screws And with document feed guides close remove screw on front side Figure 3 208 3 Since there are bottom and front fitting parts remove the rear fitting part slide the left cover assembly 1 to the bottom and front and remove it from the main body Figure 3 209 Note The left cover assembly is composed of the left cover left upper cover and left lower cove...

Page 68: ...en hang on your fingers un der the cover at front center 2 and move to front upper side to remove a fitting part inside After that while unhooking 2 pairs of the right and left fitting parts 3 4 re move the top cover 5 Note Don t deform the static eliminator brush when you hang on your fingers under the cover Figure 3 210 Figure 3 211 Notes on assembling After assembling push the cover to check th...

Page 69: ...wn be low but the procedure is the same 1 Remove 4 screws 1 M4 stepped and remove the pickup tray unit 2 Figure 3 213 2 Remove the extension tray 1 Figure 3 214 7 Eject Tray Unit 1 Unlock and open the imprinter cover Re fer to Notes on assembling 2 Open the upper unit and remove 4 screws 1 2 on both sides M3 TP head round tip Figure 3 215 3 Close the upper unit and remove the eject tray unit 1 whi...

Page 70: ...tes on assembling Verify that the imprinter cover is opened before assembling Because that you can see inside no damage with cables and others while assembling Figure 3 217 8 Upper Front Cover 1 Remove the eject tray unit Page 3 7 2 Remove 6 screws 1 M3 TP head round tip and remove the upper front cover 2 Figure 3 218 ...

Page 71: ...e holder 3 while opened Note Unlock 3 locked connectors and then remove them Figure 3 219 3 Remove 7 screws 1 M3 TP head round tip And remove the mounting plate 2 with control PCB from bottom side and unhook the hook 3 on the upper right Figure 3 220 4 Remove 2 screws 1 M3 TP head round tip Rotate the upper side of the rear cover 2 to the front and while un hooking 2 pairs of the lower fitting par...

Page 72: ...move the cables 1 2 connected to the pickup motor and pickup sensor Figure 3 302 5 Remove 3 cables 1 connected on the main drive PCB Figure 3 303 4 Remove the screw 1 M3 bind head round tip and remove the ground plate 2 Then remove 4 screws 3 M3 TP head round tip and remove the pickup unit 4 Figure 3 304 Notes on assembling Finally install the ground plate at the orig inal position and tighten the...

Page 73: ...ng plate deforms Adjustment after assembly If the pickup sensor malfunctions after as sembly adjust the position of the pickup sensor Refer to CHAPTER 5 TROUBLE SHOOTING VI AFTER REPLACING PARTS for details 2 Pickup Roller Cover 1 Remove the pickup unit Page 3 10 2 Unhook 2 pairs of the fitting parts 1 and remove the pickup roller cover 2 Figure 3 305 ...

Page 74: ...e 3 Figure 3 306 4 Pull in Upper Roller 1 Remove the upper entrance guide Page 3 12 2 Open the end of both bearing holders 1 and while unhooking the fitting parts re move the pull in roller unit 2 Note Since the coil spring in the roller unit may be detached do not lose it The tension of this coil spring is harder than other holders one Do not mix them Figure 3 307 3 Remove 2 E rings 1 1 on both s...

Page 75: ...l bearing static electricity on the roller is discharged to the side plate Figure 3 309 Push the right and left bearing holders into the side plate at the same time Insert the fitting part of the bearing holder into the hole of the side plate 5 Registration Upper Roller 1 While holding the upper middle feed guide 1 remove 3 screws 2 M3 stepped 3 2 and remove the upper middle feed guide Figure 3 31...

Page 76: ...he roller is discharged to the side plate Figure 3 313 Push the right and left bearing holders into the side plate at the same time Insert the fitting part of the bearing holder into the hole of the side plate 6 Reading Upper Roller 1 While holding the upper rear feed guide 1 remove 2 screws 2 M3 bind head round tip and remove the upper rear feed guide Figure 3 314 2 Open the end of both bearing h...

Page 77: ...claw marked arrow of the right and left bearing holders from the inside with a tool with a thin tip and remove the platen upper roller unit Figure 3 316 3 For the platen upper roller unit 1 remove 2 E rings 2 1 on both sides and remove the bearing holders 3 And remove gear 4 and pin 5 on the left side Note Since the pin may be detached do not lose it Figure 3 317 Note Refer to Pull in upper roller...

Page 78: ...urn upper roller 2 and 2 U turn upper rollers 3 Note The roller with a wider roller rubber is a pre U turn upper roller Figure 3 319 Note Refer to Pull in Upper Roller for details of the subsequent procedure and pre cautions Page 3 12 9 Eject Follower Roller 1 Remove the eject tray unit Page 3 7 2 While unhooking 2 pairs of the fitting parts 1 one at a time pull out the eject follower roller 2 upw...

Page 79: ...apping While unhooking 2 claws 2 slide the up per tray extension 3 to the front unhook 2 claws 4 at the front and remove the up per tray extension Note Take care not to break the claws Figure 3 322 2 Remove the eject stopper 1 and lower tray extension 2 Figure 3 323 Notes on assembling To assemble the eject stopper 1 a rear depression 2 should be upper side Figure 3 324 ...

Page 80: ... shorter unhook the right one first Figure 3 325 12 Eject Document Guide 1 Remove the eject tray unit Page 3 7 2 Remove 2 screws 1 M3x6 self tapping and remove the cover 2 Figure 3 326 3 Remove 2 screws 1 M3x6 self tapping and while holding the eject document guide on the back side remove the guide plate 2 Note The right eject document guide is differ ent from the left one in shape but the guide p...

Page 81: ...gure 3 328 5 To prevent damage to the feed surface put paper or a sheet 1 on the feed surface of the base section and close the upper unit Note If the dampers are removed using the following procedure the upper unit can not be kept open so be sure to close it Figure 3 329 6 Removing 6 screws 1 3 on both sides M4 TP head round tip to remove the hinge 2 and remove 4 screws 3 2 on both sides M3 TP he...

Page 82: ...o strike it to the side of the base unit and the feed surface Figure 3 332 Notes on assembling 1 After assembling the upper unit in the base unit install the right and left hinges first Then install the right and left dampers stopper plate and grounding plate 2 The right and left dampers are different in the color of the end surfaces The left side is white and the right side is black Figure 3 333 ...

Page 83: ...2 pairs of fitting parts 3 and the cable in the cable guide 4 remove the main drive PCB Note Unlock the locked connectors and then remove them Figure 3 401 Notes on assembling Do not forget to assemble the cable for a skew sensor that passes through the ca ble guide from the bottom 2 Ultrasonic Sensor PCB 1 Remove the eject tray unit Page 3 7 2 Open the cable holder 1 and remove the cable 2 for th...

Page 84: ...de plate and remove the cable 3 connected to the back side Note Do not pull it excessively because the cable is connected to it Figure 3 403 3 Feed Motor 1 Remove the pickup unit Page 3 10 2 Remove 3 screws 1 M3x6 self tapping and while removing the belt 2 remove the motor unit 3 including the mounting plate Figure 3 404 3 Remove 2 screws 1 M3 bind head round tip and remove the feed motor 2 Figure...

Page 85: ... then remove 2 screws 2 M3 bind head round tip and remove the pickup motor 3 Note Do not make any damage on the belt 4 by the tool Figure 3 406 Figure 3 407 5 Pickup Up Down Motor 1 Remove the pickup unit Page 3 10 2 Remove 2 screws 1 M3 self tapping and remove the motor unit 2 including mounting plate Figure 3 408 3 Remove 2 screws 1 M3 bind head round tip and remove the pickup up down motor 2 Fi...

Page 86: ...Figure 3 501 3 Remove the registration upper roller Page 3 13 4 Remove 4 screws 1 2 on both sides M3 TP head round tip While holding the reading unit 2 remove the right and left guides 3 Note The right and left guides are the same one Figure 3 502 5 Slide the reading unit 1 in front and hold it Remove 2 fitting parts 2 and remove the cover 3 And then remove the cable band with lock 4 and remove th...

Page 87: ...ng data Connect 2 cables to the CIS unit and then insert the cable band with lock And placed these cables in the groove of sponge packing and then assemble the cover Pass the motor grounding and sensor ca bles through a hole before assembling the reading unit Be careful not to allow these cables to be caught 2 Shading Motor 1 Remove the upper reading unit Page 3 24 2 Remove 2 screws 1 M3 bind head...

Page 88: ...o prevent dust from entering the reading unit 2 While pushing the stopper 1 with a tool with a thin tip and unhooking the fitting parts slide the upper reading glass as sembly 2 until it stops and remove it Figure 3 505 Notes on assembling Do not touch the glass rear surface and the surface of the lens array of the reading unit with fingers If they are dirty clean them with a clean dry cloth ...

Page 89: ... 5 screws 1 M3x6 self tapping and remove the leaf spring 2 and cover 3 Note Do not lose the leaf spring Figure 3 601 3 Remove 4 screws 1 2 on both sides M3x6 self tapping and remove the pickup document guides 2 racks 3 and gear assembly 4 Note A lock lever 5 is built in the pickup doc ument guide The right pickup document guide lock lever and rack are different from the left ones Figure 3 602 Note...

Page 90: ...igure 3 604 2 Tray Drive Box Note For the DR G2090 there is a spacer on the center of the top surface but no change on disassembling method be low 1 Remove the right cover Page 3 3 2 Remove the pickup tray unit Page 3 7 3 Remove 2 connectors on the main drive PCB and locked cable band Figure 3 605 4 Remove 6 screws M3 bind head round tip that are placed in the holes 1 Pick up the tray drive box 2 ...

Page 91: ...for positioning at the bottom of the base unit Insert the bosses into the holes at the bottom of the tray drive box If the position is shifted the screw hole position is shifted or lift occurs 3 Blind Cover 1 Remove the tray drive box Page 3 28 2 Turn the tray drive box over remove 3 screws 1 M3 TP head round tip and re move the blind cover 2 Figure 3 607 ...

Page 92: ... Page 3 29 2 Remove 2 screws 1 M4 self tapping and remove the washer 2 and flange 3 on each side And remove the pickup tray plate 4 from 4 bosses 5 Figure 3 608 5 Lower Front Cover 1 Remove the right and left covers Page 3 3 Page 3 5 2 Remove the tray drive box Page 3 28 3 Remove 2 screws 1 M3 bind head round tip and screw 2 M3x12 and re move the lower front cover 3 Figure 3 609 ...

Page 93: ... guide 2 Figure 3 610 Note Remove the light guides total 3 if nec essary Do not damage fitting parts when removing them 7 Right Belt 1 Remove the right cover Page 3 3 2 Loosen the screw 2 M3 bind head round tip of the tension plate 1 And re move the belt 3 Figure 3 611 Notes on assembling First assemble the belt to the pulleys and then tighten the screw The tension of the belt is fixed by a coil s...

Page 94: ...tighten the screw The tension of the belt is fixed by a coil spring with the tension plate 9 Left Rear Belt 1 Remove the left cover Page 3 5 2 Loosen the screw 2 M3 bind head round tip of the tension plate 1 And re move the belt 3 Figure 3 613 Notes on assembling Verify the orientation of the flange attached to the pulley indicated by mark 4 in the above figure shows the position of the black pull...

Page 95: ...emove the stopper 4 on the right side and bearing 5 on each side And remove the roller Note Do not lose the pin Figure 3 614 11 Registration Lower Roller 1 Remove the right and left covers Page 3 3 Page 3 5 2 Remove the right belt and left front belt Page 3 31 Page 3 32 3 Remove the lower entrance guide Page 3 31 4 Remove 2 screws 1 M3 stepped 3 2 and remove the lower feed guide 2 Figure 3 615 5 F...

Page 96: ... first 1 Remove the right and left covers Page 3 3 Page 3 5 2 Remove the lower entrance guide Page 3 31 3 Remove 2 screws 1 M3 stepped 3 2 and remove the lower feed guide 2 Figure 3 617 4 Remove 2 screws 1 M3 bind head round tip using a short screwdriver and re move the platen unit 2 Note The screwdriver may strike the upper unit and may not touch the screw verti cally Install and remove screws ca...

Page 97: ...nd then remove the gear 4 including one way clutch and stopper 5 Figure 3 619 13 Reading Lower Roller 1 Remove the right and left covers Page 3 3 Page 3 5 2 Remove the right belt Page 3 31 3 Remove the platen unit Page 3 34 5 For the reading lower roller 1 remove the stopper 2 pulley 3 and pin 4 on the right side And remove the stopper 5 on the left side and bearing 6 on each side And remove the r...

Page 98: ...oller 1 remove the stopper 2 pulley 3 and pin 4 on the right side And open the fitting parts to re move the pulley 5 and pin 6 on the left side and bearing 7 on each side Note Do not lose the pin Figure 3 621 4 On the left side move the shaft to the left hole bigger one and then pull out the pre U turn lower roller 1 without any damage on the rubber roller sections Figure 3 622 Notes on assembling...

Page 99: ...turn lower roller middle 1 without any damage on the rubber roller sections Figure 3 624 Notes on assembling Adjust and insert the rubber roller sections into the holes in the U turn guide 16 U turn Lower Roller Rear Note This is the same parts as the U turn lower roller middle 1 Remove the right and left covers Page 3 3 Page 3 5 2 Remove the eject drive unit Page 3 38 3 For the U turn lower rolle...

Page 100: ...screws 2 M3 bind head round tip and remove the eject drive unit 3 Figure 3 626 18 Eject Drive Roller 1 Remove the eject drive unit Page 3 38 2 Loosen the screw 1 M3 bind head round tip of the tension plate And remove the stopper 2 and the belt 3 Figure 3 627 3 Open the fitting parts to remove the pul ley 1 and pin 2 And remove the stopper 3 and bearing 4 on each side And while escaping the lever 5...

Page 101: ...connected to the con trol PCB 1 and remove 3 locked cable bands 2 Open the cable holder 3 and remove the cable Note There are 3 connectors with lock Re lease the lock and remove the connector Figure 3 701 3 Remove 9 screws 1 M3 bind head round tip and remove the control PCB 2 Note Remove the cable holder if necessary It is not a component of the control PCB Figure 3 702 Note Don t remove a micro S...

Page 102: ...e right cover Page 3 3 2 Remove all cables connected to the sub drive PCB 1 And remove 4 screws 2 M3 bind head round tip and 2 screws 3 M3 self tapping then remove the sub drive PCB Figure 3 703 3 Staple PCB 1 Remove the left cover Page 3 5 2 Remove 2 screws 1 M3 self tapping and remove the staple PCB 2 And then remove the cable 3 Figure 3 704 ...

Page 103: ...ews 1 M4 bind head round tip and pull out the power PCB 2 including the mounting plate Figure 3 705 2 Remove the cable 1 with a connector lock and cable 2 then remove the power PCB 3 including the mounting plate Figure 3 706 3 Remove 6 screws 1 M3 bind head round tip and cable 2 with connector lock and then remove the power PCB 3 Figure 3 707 ...

Page 104: ...ration lower roller Page 3 33 2 Remove 3 screws 1 M3 bind head round tip and remove the ultrasonic drive PCB 2 Then remove the cable 3 on the back side Figure 3 708 6 Eject PCB 1 Remove the eject drive unit Page 3 38 2 Remove 2 cables 1 Then remove 2 screws 2 M3 bind head round tip and while unhooking 2 position setters 3 re move the eject PCB 4 Figure 3 709 ...

Page 105: ... tray plate Page 3 30 2 Remove the connector 1 And turn the gear 2 by hand and lift the connecting plate 3 Note Grease is applied to the gears Wipe grease off your fingers Figure 3 710 3 Then unhook 2 pairs of the fitting parts 1 and remove the sensor cover 2 includ ing the PCB Figure 3 711 4 Unhook 2 pairs of the fitting parts 1 re move the document sensor PCB 2 Figure 3 712 ...

Page 106: ...ca bles 2 away And remove the connector 3 and release the cable of the exhaust fan And then remove 2 cable holders 4 Figure 3 713 3 Remove the locked cable band 1 and 4 screws 2 M4 bind head round tip and then slide the main motor unit 3 in front and remove the cable 4 Then remove 2 screws 5 M4 TP head round tip and re move the main motor plate 6 Note Handle the main motor carefully be cause it is...

Page 107: ...e cable holder 1 and remove the connector 2 Figure 3 715 3 Remove 6 screws 1 M3 bind head round tip and remove the gear unit 2 Figure 3 716 4 Remove 5 gears 1 to 5 Then remove 2 screws 6 M3 bind head round tip and remove the tray motor 7 Note Grease is applied to the gears Wipe grease off your fingers and around area Figure 3 717 Note 8 indicated in the above figure shows the motor cable position ...

Page 108: ...ad round tip and 2 connectors 2 and pull out the retard roller drive assembly 3 Figure 3 718 4 Remove 2 screws 1 M3 bind head round tip and remove the separation mo tor 2 Figure 3 719 Note 3 indicated in the above figure shows the motor cable position 11 Eject Motor 1 Remove the eject drive unit Page 3 38 2 Loosen the screw 1 M3x6 bind head and remove the stopper 2 and remove the belt 3 Then remov...

Page 109: ...3 721 12 Exhaust Fan 1 Remove the right cover Page 3 3 2 Remove the power PCB including a mounting plate Page 3 41 3 Remove the connector 1 of the exhaust fan on the sub drive PCB remove the ca ble from the cable holders And remove the screw 2 M4x30 and remove the ex haust fan 3 with cable Figure 3 722 Notes on assembling Insert the projection 1 of the main body into the upper left hole and secure...

Page 110: ...lower roller Page 3 3 2 Remove the lower entrance guide Page 3 31 3 Remove the connector 1 of the exhaust fan on the sub drive PCB remove the ca ble from the cable holders 2 And remove the screw 3 M3 bind head round tip and remove the cooling fan 4 including mount plate Figure 3 724 4 Remove the screw 1 M4x30 and re move the cooling fan 2 Figure 3 725 ...

Page 111: ...the grounding cable 2 and relay connector 3 And open the cable holder 4 remove the relay connector 5 then remove the reading unit s cable 6 from the cable holder Figure 3 801 4 Remove 2 screws 1 M3 stepped 3 2 using the short screwdriver and lift the lower reading unit 3 slightly and pull it out to the front and then turn it to reverse Note Do not pull it excessively because a ca ble is connected ...

Page 112: ...ng data Connect 2 cables to the CIS unit and then insert the cable band with lock And placed these cables in the groove of sponge pack ing and then assemble the cover Pass the motor grounding and sensor ca bles through a hole before assembling the reading unit Be careful not to allow these cables to be caught 2 Shading Motor 1 Remove the lower reading unit Page 3 49 2 Remove 2 screws 1 M3 bind hea...

Page 113: ...dust from entering the reading unit 2 While pushing the stopper 1 with a finger or tool with a thin and bent tip and unhook ing the fitting parts slide the lower reading glass assembly 2 until it stops and re move it Figure 3 806 Notes on assembling Do not touch the glass rear surface and the surface of the lens array of the reading unit with fingers If they are dirty clean them with a clean dry c...

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Page 115: ...CHAPTER 4 INSTALLATION MAINTENANCE COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION I INSTALLATION 4 1 II PARTS REPLACEMENT 4 12 III MAINTENANCE 4 15 ...

Page 116: ......

Page 117: ...e If it has to be placed in a sunny place the windows should be curtained to avoid di rect sunlight This machine should not be installed near water faucets boilers humidifiers refrig erators etc and should not be put in a lo cation where the temperature or humidity changes abruptly Do not install this machine on a weak table or an inclined or unstable location The weight of the main body is approx...

Page 118: ...ation and if the machine with condensation is used vari ous problems may take place Therefore al low this machine at least one hour to adjust to room temperature before moving the ma chine from a cold room into a warm room and installing it No Step Details Remarks 1 Remove the box joints 4 and lift and re move the cardboard box The packing weight is approx 30 kg and the dimensions are approx 600 W...

Page 119: ... 4 3 CHAPTER 4 INSTALLATION MAINTENANCE No Step Details Remarks 2 Take out the packing and accessories Check that the accessories are present 1 Power cord 2 Ground cord 100V model only 3 USB cable 4 Setup Guide 5 Setup Disc 6 Cleaning cloth 7 Warranty card a part of region only ...

Page 120: ... body out or moving it 2 persons must hold it from both sides Use a cart etc when moving it When taking out the main body lift the center with no pad with one hand then support the rear side with the other hand because the center of gravity of the main body is at the rear side 4 Place the main body at the installation lo cation Note 1 Since it is heavy place it on a flat sturdy surface 2 Check if ...

Page 121: ...ils Remarks 5 Peel off all the tape securing each part Note 1 Release the document guide lock 2 and then remove the protection pad 1 2 Open the upper unit and then remove the protection sheet 3 3 Open the pickup roller cover 4 and then remove the fixing tape 5 4 Open the retard roller cover 6 and then remove the protection pad 7 ...

Page 122: ... in the user s computer obtain the user s approval beforehand If the user installs it ask the user to install it according to the Setup Guide Note 1 Ensure that the specification of com puter and type of the operating system are correct 2 Do not connect the scanner to the computer before installing software 3 Be sure to log on with administrator privileges 1 Insert the Setup Disc into the disc dri...

Page 123: ... supplied power cord to the power connector on the rear side of the main body 1 2 100V model only Connect the supplied grand cord 2 3 Insert the power plug in the receptacle 3 USB cable 1 Connect the supplied USB cable with the computer 8 Turn the power ON and make the com puter recognize the scanner 1 Press the power switch to turn this machine ON 2 Windows recognizes this machine as a new hardwa...

Page 124: ...ly to use 2 Since the electrical contacts of the IP carriage are exposed handle it care fully to avoid damage due to static electricity 3 The E ring must be press fitted on the one side of the IP shaft 4 Provide an ink cartridge for operation check The ink cartridge is separately sold 2 Remove the right and left covers and the eject tray unit Note 1 Refer to CHAPTER 3 DISASSEM BLY REASSEMBLY for d...

Page 125: ... Note 1 Be careful to insert the IP shaft in the correct direction The E ring 3 of the IP shaft should be placed on the right side as the figure 6 Insert the right side longer tip of the IP shaft into the hole at the right side inside the main body 1 And insert the left side shorter tip of the IP shaft in to the hole at the left side 2 Left side Right side 7 Attach the plastic retaining ring 1 to ...

Page 126: ...ote 1 The cable should not hang the IP car riage 10 Install the eject try unit and right and left covers Note 1 The eject try unit should be installed with the imprinter cover opened 11 Stick the caution label 1 and IP label 2 on the inside of imprinter cover And stick the 2 stoppers 3 on each location in figure Note 1 The labels should be set as seeing from the front of the main body 2 The stoppe...

Page 127: ...artridges are sold separately Use the products made by Hewlett Packard Company with part numbers as follows C6602R Red and C6602B Blue 13 Close the imprinter cover and verify that it operates correctly It can be verified without using a computer by using Im printer Test in the user mode Note 1 If the stop position of the IP carriage is wrong the imprinter cover cannot be closed ...

Page 128: ...2 9003 2 4 6 000 000 sheets 4 Reading lower roller Bearing 6F3 0004 XG9 0714 1 2 8 000 000 sheets 5 Pre U turn lower roller Bearing 6A3 0104 XG9 0714 1 2 8 000 000 sheets 6 U turn lower roller drive Bearing MA3 0166 XG9 0714 2 4 8 000 000 sheets 7 Eject drive roller Bearing 6G3 0093 MS2 9010 1 2 6 000 000 sheets 8 Pull in upper roller Bearing 6F3 0055 MS2 9003 1 2 8 000 000 sheets 9 Registration u...

Page 129: ...COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION 4 13 CHAPTER 4 INSTALLATION MAINTENANCE Figure 4 201 ...

Page 130: ...re placed when the pickup fail ures or the document jams oc cur after cleaning 3 Ink cartridge blue 3693A002 1 750 000 characters For imprinter Replace if ink runs out The condition of expected life is 8 12 font 32 charac ters sheet 100 sheets batch including preliminary applica tion 4 Ink cartridge red 3693A003 Table 4 202 3 Consumable Parts Service Parts The list below shows the consumable parts...

Page 131: ...6 000 000 sheets Refer to Note 2 5 Power plug Remove dust on the connecting por tion with the receptacle 6 Reading glass Wipe the reading glass with a cloth dipped into water and wrung tightly then wipe dry 7 Ink cartridge Perform the Head Cleaning in the user mode And clean the discharge outlet of the ink head with soft cloth or paper or a cotton swab Refer to Note 3 8 Parts to which ink is attac...

Page 132: ...ion parts Intervals Remarks At visiting Others 1 User maintenance items Perform cleaning inside this machine as well 2 Rollers Bearing Expected life 6 000 000 sheets Or 8 000 000 sheets 4 Reading unit Expected life 1 000 hours 6 Ink drain pad Expected life 6 000 000 sheets Table 4 302 Note 1 If rollers or feed paths are very dirty the user should be advised to perform user mainte nance Note 2 If n...

Page 133: ...GHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION I ERROR DISPLAY 5 1 II SERVICE MODE 5 4 III TROUBLESHOOTING LIST 5 42 IV OPERATION TROUBLESHOOTING 5 43 V IMAGE TROUBLESHOOTING 5 48 VI AFTER REPLACING PARTS 5 53 ...

Page 134: ......

Page 135: ...ed in the imprinter 7 Staple was Detected J001 A stapled document has been detected 8 A document was skewed J018 A skewed document was detected 9 Dust was detected J050 Dust was detected on the reading glass 10 Paper jammed in scanner P000 A document has detected in a feed path before scanning 11 P001 A document has jammed before entering the registration pre sensor 12 P002 A document has jammed b...

Page 136: ...021 Tray motor E022 Separation motor E024 Eject motor E025 Pickup motor E030 Exhaust fan E032 Hardware combination error Control PCB model error Front and back background color mis match error E033 Shading motor front E034 Shading motor back E039 Cooling fan E040 Sub drive PCB Man drive CPU judgment E041 Main drive PCB Man drive CPU judgment E044 Ultrasonic drive PCB Man drive CPU judgment Code Pa...

Page 137: ...ir contents differ depending on the software being used Each software applications drivers OS has own unique messages which they control There are many user related messages such as when the user performs an incorrect oper ation Users should resolve problems accord ing to the error messages The following shows an example of an er ror message when using CaptureOnTouch Figure 5 102 ...

Page 138: ...tool supplied for servicing in the computer for servicing This service tool is an integrated tool that consists of a common EXE file and DLL files for each product The system requirements for the com puter to be used are the same as those de scribed in the User Manual The lower the CPU performance or memory capacity may be the longer the processing time Each screen is shown below Initial screen In...

Page 139: ...COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION 5 5 CHAPTER 5 TROUBLESHOOTING Motor Sensor Firmware Analog Figure 5 202 Scan test Imprinter Network Figure 5 203 ...

Page 140: ...nter 12 Cancel Cancel the changed value and setting 13 Apply Save the changed value and setting 14 Adjustment 15 All Execute the automatic adjustment for the scaling and registration reading position 16 Scaling Manual Display the manual adjustment value of the scaling 17 Registration Manual Display the manual adjustment value of the regis tration 18 Density Auto Execute the automatic adjustment fo...

Page 141: ... up lower one Update the network related firmware with the bin format only 42 Analog 43 name of each sensor Display each value of analog data 44 Write file Save the above information on the text file 45 Scan test 46 Image 1 Display the scanned image the second last one 47 Image 2 Display the scanned image the last one 48 Zoom Image 1 Enlarge the image 1 49 Zoom Image 2 Enlarge the image 2 50 Scan ...

Page 142: ...the value for the settings above 63 Cancel Cancel the changed value 64 Apply Save the changed value 65 Firm Registration 66 Register Register the firmware 67 Delete Delete registered the firmware 68 Add Note Add notes to the registered firmware 69 Application information Display the version of the service tool EXE file 70 Simulation mode A trial operation can be performed without connecting the sc...

Page 143: ...need for the service mode should be saved in the same folder Although you can change the folder name to any name but you cannot change the file names In the holder of the service tool there are 4 files as follows DRUnificationTool exe Executable file EXE file This is used in common for all products DR G2000Series dll Specific files for each product DLL file DRUnificationTool LOC Language localizat...

Page 144: ...K Figure 5 205 6 The initial screen is displayed Figure 5 206 7 If you execute the service mode select Select Scanner and if you register the firmware select Firm Registration 8 When Select Scanner is selected the scanner selection screen is displayed Se lect the connected scanner Figure 5 207 9 The Information screen is displayed Figure 5 208 Note Do not start up any other application software su...

Page 145: ...reen and then select Application infor mation Figure 5 209 5 Simulation Mode This mode is used to train service techni cians about service mode without connecting to the scanner Operation Procedure 1 Enter the 8 characters training as the password Figure 5 210 2 The screen is the same as in the real pro cedure and can be operated in the same way except for some buttons that are grayed out Note You...

Page 146: ... 5 TROUBLESHOOTING A Information The numbers shown in figure are corresponding the item numbers following Figure 5 211 1 Scanner Name This is used to check the scanner name Figure 5 212 2 Background color This is used to check the background color of the scanner Figure 5 213 1 2 3 4 5 6 7 8 ...

Page 147: ...l serial number for main body Note The SERIAL NUMBER above could not be changed in the market If you re placed the control PCB to the service parts this number does not display 4 Error History This is used to check the error code and occurrence time Displays up to 8 errors Figure 5 215 Refer to the I ERROR DISPLAY to the contents of error code Note that not all errors are displayed For example err...

Page 148: ...cted on the information screen the changed values are not saved Figure 5 219 6 Sleep Mode This is used to check and change the time before entering sleep mode This is set to Af ter 10 minutes by factory default Also it can be checked by the user mode using the operation panel If you change this setting notify the user that you are changing it Figure 5 220 To change the sleep mode setting select th...

Page 149: ...o change the Auto power off setting se lect the Edit button on the information screen to enable selection and setting change Figure 5 223 After selecting be sure to select the Ap ply button on the information screen and save the settings If the Cancel button is selected on the information screen the changed settings are not saved 8 Counter This is used to check and change the scanning count and th...

Page 150: ... periodically re placed parts 3 Feeding rollers ex pected life 8 million fed 4 Platen rollers Exit drive roller expected life 6 million fed It is displayed the total num ber of sheets fed when you replaced the parts When you replaced you have to in put Total Replacement 4 Replacement 5 Total operated time of the power PCB This units is in hours When you replaced you have to input 0 Table 5 202 Not...

Page 151: ...wn on the information screen as a text file When Write file on the lower right side of the screen is selected displayed information can be saved in a text file Operation Procedure 1 Select Write file Figure 5 226 2 When the save screen is displayed set the save location Figure 5 227 3 The information is saved It is shown below a part of example Figure 5 228 ...

Page 152: ...bers shown in figure are corresponding the item numbers following Figure 5 229 Adjustment should follow this order Ad just in the order of Scaling Registration Density If previous adjustment results are fine as they are an adjustment item can be omitted However making adjustments in the reverse order may have incorrect 1 2 3 4 5 ...

Page 153: ...rol PCB has recorded adjustment data Adjustment sheet and procedure are shown below Adjustment sheet Use an adjustment sheet 6Y3 6001 QT 52 It is printed on both sides with the same pattern Note It can be used for black and white back ground both Figure 5 230 Operation Procedure 1 Clean the feed path roller and scanning glass 2 Place a single adjustment sheet in center with vertical direction like...

Page 154: ...n to be judged a gap of position of the leading and trailing edges Therefore you can use the test sheet TKM 02711 ad justment sheet 6Y3 6001 that is used for the automatic adjustment or others Operation Procedure In this section it is described using the ad justment sheet 6Y3 6001 and for the fac tory setting at separation mode Also this is a case that adjustment value is unknown and you need to j...

Page 155: ...st tab Note Refer to the section F Scan Test for details of Scantest 5 Select Scan test button and set the scan ning conditions then start a scanning 6 The scanned image is displayed on pre view window of image 1 Figure 5 236 7 Moving slider to enlarge the image to check the leading edge is in correct posi tion Figure 5 237 ...

Page 156: ... setting value If the original value is 0 7 set the setting value to 0 7 0 3 1 0 Figure 5 238 9 After you have set the value click the Ap ply button 10 Place the adjustment sheet and scan again Check the displayed image Note Repeat the procedure again if the ad justments were not corrected properly Figure 5 239 Note The adjustment might not be enough using the factory adjustment value alone If thi...

Page 157: ...ed path rollers and scanning glass 2 Place a single adjustment sheet in center and printed side should be set to adjust ment side Make sure to set the document guides so they are fit with the adjustment sheet to prevent skews 3 Select the Edit button 4 As for the value to adjust the amount of additional change is added to the value previously set by the automatic adjustment For example add 1 0 mm ...

Page 158: ...g glass 2 Place the color chart on the top edge and set the adjustment sheet with front side up Make sure to set the document guides so they are fit with the adjustment sheet to prevent skews Figure 5 242 3 Select Density Auto Figure 5 243 4 The adjustment sheet is fed Once ejected a confirmation screen appears for back side adjustment Figure 5 244 5 Set the same adjustment sheet with back side up...

Page 159: ...ue 118 to the midrange value based on an ad justment amount of 118 128 10 the setting values for this mode should be 10 2 Select Edit 3 Enter the setting value in the data box us ing the scroll arrows Front and backside setting values are independent The figure below shows only the front side being changed from 0 to 10 The setting value can be in a range of 20 Note The recommended range is 10 Exce...

Page 160: ... the upper unit and then select a cor responding button to turn on the LED Se lect the button again to turn off the LED 2 LCD Check a lighting of the operation panel s LCD Select Display All Dot to turn on the all the dot for display Selecting either again returns either LCD to all off When LCD is renewal like a door open its display is back to normal 3 Buzzer Check a sound of the buzzer Select On...

Page 161: ...d Eject motor only Table 5 203 Select operating conditions for a motor then select Start to run the motor Select Start again to stop the motor 3 Position This is used to check operation of the mo tors It is shown the operation screen area and list of items below Figure 5 252 Display Motor name Items TrayHP Tray motor TrayTop 100 paper 300 paper 500 paper CIS Position Shading motor Shading Scan Pic...

Page 162: ...hen you move a cursor to close the mark its sensor name appears Figure 5 253 Figure 5 254 No Display Formal sensor name 1 Paper Tray Document sensor 2 Regist sensor L Registration front sensor left 3 Regist sensor R Registration front sensor right 4 Regist sensor Middle Registration middle sensor 5 Regist sensor Back Registration back sensor 6 Paper Pick Pickup sensor 7 Deskew L Skew sensor left 8...

Page 163: ...ation panel It is shown the display screen below When the button is turned on its mark is lit And when you move a cursor to close the mark its sensor name appears Figure 5 255 6 SD Card This is used to check operation of the mi cro SD card on the control PCB It is shown the display screen below When the micro SD card is set and made communication its mark is lit Figure 5 256 ...

Page 164: ...tion It is shown the display screen below When the USB 3 1 communication is de tected its mark is lit Note USB cable and computer should be conformed the USB 3 1 communication Figure 5 257 8 Imprinter Door This is used to check operation of the im printer door sensor It is shown the display screen below When the imprinter door sensor is de tected its mark is lit Figure 5 258 ...

Page 165: ...ckHP Pickup roller sensor 6 Image HP Bottom Shading sensor back 7 Image HP Top Shading sensor front 8 FeedMotorLock This is not necessary in market Table 5 206 D Firmware There are two methods for updating the firmware One is to select and execute pre registered firmware and the other is to select and execute firmware saved on the computer The methods using pre registration makes it possible to st...

Page 166: ...edure 1 On the initial screen select Firm Registra tion Or select Registration of Firm form the scanner in the task bar of the initial screen or other screens Figure 5 261 2 The following screen is displayed only if there are no firmware already registered Select OK Figure 5 262 3 The firmware registration screen is dis played Select Register Figure 5 263 4 When the file selection screen is displa...

Page 167: ...in the mot file the folder name is decided to match them Furthermore an ini file that contains the setting conditions is saved at the same time The following shows an ex ample of the folder Figure 5 265 6 Select Add Note if necessary and enter any arbitrary information After entering the information select OK Figure 5 266 Note To delete from the registration screen select the target version and th...

Page 168: ...F during loading If the power is turned OFF it returns to its original state when restarted but this is not guaranteed For registered firmware In this mode the file saved in the service tool is selected and its version is upgraded 1 Select the version to write and then select Version up in middle Figure 5 267 2 The confirmation screen is displayed Select OK Figure 5 268 3 Writing starts automatica...

Page 169: ...are Note This automatically detects whether the file is for the connected scanner and only executes writing if it is suitable 3 Network Firmware This is used to upgrade the firmware for the network related This file is supplied by bin format Note Do not remove the USB cable or turn the power OFF during loading If the power is turned OFF it returns to its original state when restarted but his is no...

Page 170: ...d to check analog data for the following sensors However sensor operation is normally checked using Motor Sensor For threshold values shown on the right side of analog data is displayed if there are no threshold values 2 Write File When Write file on the lower right side of the analog screen is selected displayed infor mation can be saved in a text file The operation procedure is the same as that ...

Page 171: ...anned the scanned front image is displayed If multiple sheets are scanned the second last scanned image is displayed Move the image by dragging the mouse 3 Image 2 In only one sheet is scanned the scanned back image is displayed If multiple sheets are scanned the last scanned image is displayed Move the image by dragging the mouse 4 Zoom Image 1 Enlarges the image in 2 above using a slide bar They...

Page 172: ...nt surface is displayed in Image 1 and back surface is displayed in Image 2 If multiple sheets are scanned the last document image is displayed in Image 2 and the last scanned image but one is dis played in Image 1 G Imprinter This is used to check status of the im printer Figure 5 277 Imprinter Busy While the imprinter is printing the mark is lit Imprinter Head While the imprinter head is detecte...

Page 173: ...utomatically using DHCP turn it ON IP Address Display the IP Address When the DHCP setting is OFF you can set it Subnet Mask Display the subnet mask When the DHCP setting is OFF you can set it Default Gateway Display the default gateway When the DHCP setting is OFF you can set it Mac Address Display the Mac address of this main body Note The Mac Address cannot changed in the market Note When you c...

Page 174: ...Version Information 3 Scanner driver About 4 Canon imageFORMULA Driver Setting Tool Diagnostic Note Using the application software you can get its application and driver s logs Us ing the driver you can get driver s log Types of information 1 User operations 2 Error 3 Settings 4 Debugging Note that this excludes default settings 5 Latest information when recovering the files The Canon imageFORMULA...

Page 175: ...Note that when set to Full the scanning speed may be reduced Also outputting log file may stop when you select Off Delete log file The log files data of the past year are saved on the user computer The maxi mum size of the log files is approx 200 MB Once this limit is exceeded old data is deleted When you delete the old log files data follow the procedure below 1 Start Canon imageFORMULA driver se...

Page 176: ...or causes of each failure are marked X Table 5 302 No Cause Failure System Soft ware Hard ware Connec tion Dirt dust Docu ment Settings 1 Power does not come ON X X 2 No scanner is found X X X X 3 Scanner does not start X X X 4 Scanning does not feed properly X X X X 5 Scanning speed is slow X X No Cause Failure System Soft ware Hard ware Connec tion Dirt dust Docu ment Settings 1 All black all wh...

Page 177: ...ons Step Check Item Result Action AC power supply voltage 1 Is the power outlet sup plying power at the rated voltage NO Explain to the user that this is not a problem with the machine Connection of power cord 2 Is the power cord con nected NO Connect the power cord correctly Power cord 3 Does a replacing the power cord fix the prob lem YES End Operation panel Sub drive PCB Control PCB Power PCB 4...

Page 178: ...lacing of the control PCB fix the prob lem YES End Table 5 402 2 LAN connection Cause Faulty Locations Step Check Item Result Action Connection of the LAN cable 1 Is the LAN cable con nected NO Connect the LAN cable cor rectly 2 Are the LAN and USB cables connected YES Disconnect the USB cable and restart System 3 Does a resetting this machine and computer fix the problem YES End IP address Networ...

Page 179: ...sor connectors con nected correctly NO Connect the connectors correctly Drive transmission system 4 Is the transmission sys tem of the motors nor mal Are parts such as gears and belts normal NO Attach the parts correctly Replace the parts Motors 5 Is the operation normal when you perform an operation check with the service mode NO Check the cable connec tions Replace the parts Sensors 6 Is the ope...

Page 180: ...llers attached correctly NO Attach the rollers correctly 6 Are they dirty or de formed NO Clean or replace the rollers Parts in feed path 7 Parts touching documents installed properly no float slant or gaps NO Attach the parts correctly 8 Is the surface touching documents smooth No scratches or burrs NO Replace defect parts Drive transmission system 9 Does an abnormal noise occur while feeding Is ...

Page 181: ...sufficient NO Increase the memory 2 Are other applications running YES Close the other applica tions 3 Are resident applications such as a virus protection program running YES Close the service type ap plications 4 Is there insufficient hard disc space YES Increase the hard disc space USB3 1 Gen1 and USB 2 0 not sup ported 5 Is the USB port of com puter supported NO Use a computer that sup ports i...

Page 182: ...OOTING V IMAGE TROUBLESHOOTING Image Samples Document Normal B W All black All white All streaked Too dark Too light Streaks 1 Streaks 2 Streaks 3 Slanting Skew correction Wrong size Auto size With shadows Original document B Missing leading edge Margin at leading edge Stretched Compressed Figure 5 501 ...

Page 183: ...set and the computer is re started YES End Reading unit 3 Are the reading related ca bles connected properly NO Connect them properly Replace defect parts 4 Is the problem solved when the reading unit is replaced YES End Control PCB 5 Is the problem solved when the control PCB is re placed YES End Table 5 502 2 Too Dark Too Light Image does not look appropriate due to improper brightness Cause Fau...

Page 184: ...de tection for page size or Border Removal 3 Is Auto detection or Bor der Removal set NO Set the function Black border can be re moved by image pro cessing Table 5 504 4 Image Skews If the document skews when fed the scanned image also skews Cause Faulty Locations Step Check Item Result Action Document setting 1 Is the document properly set NO Properly set the docu ment Document feeding 2 Is the d...

Page 185: ...ding glasses clean NO Clean the reading glasses Replace the reading glass if scratches are found Roller 2 Are the surfaces clean NO Clean or replace the roller Feed path 3 Is the feed path clean NO Clean the feed path Reading unit inside 4 Is the reading unit inside clean NO Clean or replace the reading unit Table 5 506 6 Outer Areas of Image Disappear When scanning a document with black or deep c...

Page 186: ... Registration adjust ment Scaling adjustment 4 Have you executed auto matic adjustment All by the service mode NO Execute the adjustment Table 5 508 8 Text Invisible When the background includes colors or patterns text may be hidden by the background when scanning in black and white mode A special mode called ATE Advanced Text En hancement and Active Threshold exists to solve this problem Note The...

Page 187: ... replaced by the service technician are replaced set the number of sheets fed at replacement by the Counter in the service mode 5 Power PCB When the power PCB replaced set the number of hours at replacement by the Counter in the service mode 6 Pickup sensor When the pickup sensor is not properly in stalled the pickup motion and feeding are not performed correctly Therefore the adjustment of the pi...

Page 188: ...ng screw 2 and after moving the sensor mounting plate 3 on which the pickup sensor is mounted a little back and forth fix the plate Note The positioning boss 4 must be in serted into the hole in the sensor mounting plate Figure 5 601 iii While feeding a sheet of paper check the sensor and the feeding operation If it is not corrected retry the previous procedure iv If it is corrected replace covers...

Page 189: ...APPENDIX COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION I GENERAL DIAGRAM A 1 II LIST OF SPECIAL TOOLS A 2 ...

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Page 191: ...COPYRIGHT CANON ELECTRONICS INC 2018 CANON DR G2140 G2110 G2090 FIRST EDITION A 1 I GENERAL DIAGRAM ...

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Page 193: ...ones No Tool name Tool number Rank Usage Remarks 1 Test sheet TKM 0271 A General image check 10 sheets 1 set 2 Density adjustment sheet TKM 0347 B For density adjustment 10 sheets 1 set 3 Adjustment sheet 6Y3 6001 B For scaling and registration adjustment 10 sheets 1 set Figure A 201 Note Rank symbol A Equipment that each service technician must carry B Equipment that can be shared among a group o...

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Page 195: ...Prepared by Quality Assurance Center Canon Electronics Inc 3 5 10 Shibakoen Minato ku Tokyo 105 0011 Japan FIRST EDITION AUG 2018 ...

Page 196: ...0818CE ...

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Canon imageFORMULA DR-G2140, Service Manual, Page: 182 / 196

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