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X100 Series Main User Manual
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The IPWizard II program
cannot find the
IP
camera
.
Re-power the device if it cannot find the unit within 1 minute.
Do not connect device over a router. IPWizard II program cannot detect device over a
router.
If the IP address is not assigned to the PC which running the IPWizard II program, then it
will not find the IP camera. Make sure that IP address is assigned to the PC properly.
Antivirus software on the PC might interfere with the setup program. Disable the firewall
of the antivirus software during set up.
Check the firewall setting of your PC or Notebook.
Internet Explorer does
not seem to work well
with the
IP camera
Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing
problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the
Microsoft website.
The IPWizard II program
fails to save the network
parameters.
The network may have issues. Confirm the parameters and connections of the IP
camera.
UPnP NAT TRAVERSAL
Issue
Answer
The IP camera does
not work with my NAT
router
The NAT router may not support UPnP function. Please check the manual of router and
turn on UPnP function.
The NAT router may not be compatible with the IP camera. Please contact your dealer to
get the approval routers list.
Some IP cameras are
working but others have
failed
Too many IP cameras may have been installed on the LAN, making the NAT router unable
to support more cameras.
You can try restarting the NAT router to clear any out of date information inside the
router.
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