156
X100 Series Main User Manual
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Internet Explorer displays
the following message:
Your current security
settings prohibit
downloading ActiveX
controls
.
Setup the IE security settings or configure the individual settings to allow downloading
and scripting of ActiveX controls.
The IP camera works on
the LAN but not the WAN
Check the Internet firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the device to be accessed outside your
LAN.
Make sure that the IP camera isn’t conflicting with any other web server running on your
LAN.
Check the configuration of the router settings allow the device to be accessed outside
your local LAN.
Check the bandwidth of Internet connection. If the Internet bandwidth is lower than
target bit rate, the video streaming will not work correctly.
Unreadable characters are
displayed.
Use the operating system of the selected language. Set the Encoding or the Character Set
of the selected language on the Internet Explorer.
The Frame rate is slower
than the setting.
Network traffic and the image affects the frame rate. The network congestion causes
frame rate to decrease than the setting.
Check the bandwidth of Internet connection. If the Internet bandwidth is lower than
target bit rate, the video streaming will not work correctly.
Ethernet switching hub can smooth the frame rate.
There is a blank screen
or very slow video when
audio is enabled.
Your connection to the IP camera does not have enough bandwidth to support a higher
frame rate for the streamed image size. Try reducing the video streaming size to 160x120
or 320x240 and/or disabling audio.
Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection
may not have enough bandwidth to support streaming audio from the device.
Image Transfer on E-mail
or FTP does not work.
Default Gateway and DNS server address should be set up correctly.
If FTP does not work properly, ask your ISP or network administrator about the
transferring mode of FTP server.
Pan/Tilt does not work
(including Click to Centre
and Preset Positioning)
Click REFRESH on Internet Explorer when the communication stops. The image will
refresh.
Other clients may be operating the Pan/Tilt function.
The Pan/Tilt operation may have reached the end or corner of the image
The Pan/Tilt does not
work smoothly.
There may be a slight delay when you are using the Pan/Tilt feature in conjunction with
streaming audio and video. If you find that there is a significant delay while panning or
tilting the camera, try disabling the audio streaming and/or reducing the video streaming
size.
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