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Telstra Commander Remote Access Centre
The Telstra Commander Remote Access Centre [TCRAC] has been established to nationally
service Telstra’s new and expanding range of Commander Small Business Telephone Systems.
The leap forward in technology and customer demands have enabled Telstra to radically improve
customer service, processes and reduce business costs to worlds best practice benchmarks.
Established in May 1995 it provides a full range of remote facilities including provisioning, fault
diagnosis and rectification, sales and technical support enhancing customer service. A one point
contact for Customers , Telstra Technicians and Sales staff with queries on product
configuration, administration, programming and fault rectification of the Commander NT
and Commander i and i+ Systems, peripherals and integrated application packages.
This has been accomplished through the establishment of a Customer Helpline, a Technical
Helpline and a Product Development Team to monitor both current and future products.
Apart from being a fault reporting centre the TCRAC offers a range of value added services for
both internal and external customers. It is chartered to clear 70 percent of customer calls at first
point of contact with the centre, effectively reducing site visits and response times while increasing
customer satisfaction and reducing costs.
The centre offers customers streamlined service for:
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System advice
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Customer assistance
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Remote diagnosis and rectification of faults
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Configuration reprogramming to change functions & features to meet customer needs
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National support to all Telstra Sales and Technical staff to the highest levels of expertise:
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System functions & features and system detailing
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Equipment compatibility and modification
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Remote diagnosis and assistance
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Process and procedure advice
The establishment of the TCRAC offers many customer benefits:
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Quick & easy Customer Helpline, Installation and Repair service with less interruption to
their customers business
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Highly skilled customer focussed interface
Содержание Commander i
Страница 11: ...Chapter One Introduction to the Commander i System ...
Страница 19: ...Chapter Two System Description ...
Страница 23: ...Chapter Three Hardware Installation ...
Страница 24: ......
Страница 57: ...Chapter Four Programming ...
Страница 83: ......
Страница 84: ...Chapter Five Commander Customer Training ...
Страница 89: ...Chapter Six Maintenance and Troubleshooting ...
Страница 93: ......
Страница 94: ...Appendix A Installation Summary ...
Страница 102: ...Appendix B Factory Default Values ...
Страница 106: ...Installation Summary Commander i Product Service Manual Issue 2 Page A 5 Appendix C Commander i Serial Item Numbers ...
Страница 109: ...Appendix D Commander i System User Guide ...
Страница 110: ...Telstra Commander i System User Guide Serial Item 749 025 Issue 2 ...
Страница 113: ...1 Getting To Know Your Commander i ...
Страница 117: ...2 Answering Calls ...
Страница 120: ...3 Making Calls ...
Страница 123: ...4 Call Handling ...
Страница 127: ...5 Other Facilities ...
Страница 131: ...6 Programming ...
Страница 142: ...Appendix F Commander i AFU User Guide ...
Страница 143: ...Telstra Commander i Analogue Facilities Unit User Guide Serial Item 749 35 Issue 2 ...
Страница 145: ...1 Introduction ...
Страница 148: ...2 How To Use The AFU ...
Страница 152: ...3 AFU Quick Reference Card ...
Страница 154: ...Installation Summary Commander i Product Service Manual Issue 2 Page A 9 Appendix G Technical Bulletins ...