Chapter 1 - Warranty & Safety Information
Courier User Handbook 1-1
1. Warranty & safety information
1.1. Warranty and liability - important : the
purchaser is advised to read this clause
(a) The Company agrees to repair or (at its discretion) replace Goods which are
found to be defective (fair wear and tear excepted) and which are returned to the
Company within 12 months of the date of despatch provided that each of the
following are satisfied:
(i) notification of any defect is given to the Company immediately upon its
becoming apparent to the Purchaser;
(ii) the Goods have only been operated under normal operating conditions and
have only been subject to normal use (and in particular the Goods must have
been correctly connected and must not have been subject to high voltage or to
ionising radiation and must not have been used contrary to the Company's
technical recommendations);
(iii) the Goods are returned to the Company's premises at the Purchaser's
expense;
(iv) any Goods or parts of Goods replaced shall become the property of the
Company;
(v) no work whatsoever (other than normal and proper maintenance) has been
carried out to the Goods or any part of the Goods without the Company's prior
written consent;
(vi) the defect has not arisen from a design made, furnished or specified by the
Purchaser;
(vii) the Goods have been assembled or incorporated into other goods only in
accordance with any instructions issued by the Company;
(viii) the defect has not arisen from a design modified by the Purchaser;
(ix) the defect has not arisen from an item manufactured by a person other than
the Company. In respect of any item manufactured by a person other than the
Company, the Purchaser shall only be entitled to the benefit of any warranty or
guarantee provided by such manufacturer to the Company.
(b) In respect of computer software supplied by the Company the Company does
not warrant that the use of the software will be uninterrupted or error free.
(c) The Company accepts liability:
(i) for death or personal injury to the extent that it results from the negligence of
the Company, its employees (whilst in the course of their employment) or its
agents (in the course of the agency);
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