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Appendix
Customer Service
If you have any questions about a SoftBank handset or service, please call General Information. For service or handset repairs, please call Customer Assistance.
SoftBank Customer Centers
From a SoftBank handset, dial toll free at 157 for General
Information or 113 for Customer Assistance.
SoftBank Global Call Center
From outside Japan, dial
+81-3-5351-3491
(Please take care to dial the correct number.
International charges will apply to this call.)
Call These Numbers Toll Free from Fixed-Line Phones
Hokkaido, Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima, Niigata, Tokyo, Kanagawa, Chiba,
Saitama, Ibaraki, Tochigi, Gunma, Yamanashi, Nagano, Toyama, Ishikawa, Fukui
General Information
0088-240-157
Customer Assistance
0088-240-113
Aichi, Gifu, Mie, Shizuoka
General Information
0088-241-157
Customer Assistance
0088-241-113
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
General Information
0088-242-157
Customer Assistance
0088-242-113
Hiroshima, Okayama, Yamaguchi, Tottori, Shimane, Tokushima, Kagawa, Ehime, Kochi, Fukuoka,
Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima, Okinawa
General Information
0088-250-157
Customer Assistance
0088-250-113
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