Canon IMAGERUNNER ADVANCE C5030, Руководство по обслуживанию, Страница: 569 / 1455

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Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
No. Messages Timing■of■display Cause Remedy
13 Delivery■Error
Error■Code:■[xxx]
UGW■linkage■(Update■
Firmware■screen)
eRDS■sent■an■order■but■Updater■failed■to■connect■
to■the■server.
Conduct■a■communication■test■to■analyze■the■cause■of■the■error.■After■solving■the■cause,■
resend■the■order■from■the■eRDS.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■“Version■Upgrade■via■CDS”■under■“Version■
Upgrade”of■Chapter■6■“Troubleshooting”■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
The■delivery■server■stopped. Contact■the■sales■company's■Support■Department.■After■confirming■restoration■of■the■
delivery■server,■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■“Version■Upgrade■via■CDS”■under■“Version■
Upgrade”of■Chapter■6■“Troubleshooting”■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
The■scheduled■data■and■time■acquired■from■delivery■
server■does■not■exist.
Do■the■delivery■setting■from■UGW■again.■
If■it■recurs,■obtain■the■log■etc.■(Refer■to■“Version■Upgrade■via■CDS”■under■“Version■
Upgrade”of■Chapter■6■“Troubleshooting”■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
14 Delivery■Error
Delivery■Time
Delivery■Firmware■Label
Delivery■Firmware■version
Error■Code:■[■xxx■]
UGW■linkage■(Update■
Firmware■screen)
The■scheduled■date■and■time■acquired■from■delivery■
server■was■before■current■time■(15■or■more■min■had■
passed).
Do■the■delivery■setting■from■UGW■again.■
If■it■recurs,■obtain■the■log■etc.■(Refer■to■“Version■Upgrade■via■CDS”■under■“Version■
Upgrade”of■Chapter■6■“Troubleshooting”■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Immediate■download■
(Update■Firmware■screen)
At■the■time■of■immediate■download,■turned■OFF■and■
then■ON■the■power■of■device■main■body.
■Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■“Version■Upgrade■via■CDS”■under■“Version■
Upgrade”of■Chapter■6■“Troubleshooting”■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
15 Applicable■firmware■is■not■registered. On-site■(error■dialogue) At■the■user■site,■no■latest■firmware■exists. This■means■the■current■firmware■is■the■latest,■so■this■error■has■no■impact.■
But■when■the■latest■firmware■to■be■retrieved■must■exist■e.g.■released■new■firmware■
information■has■been■notified,■contact■Field■Support■Group■in■the■sales■company.
No■applicable■firmware■exists■on■CDS,■so■the■
service■person■can't■select■any■applicable■firmware.
Contact■the■sales■company's■Support■Department.
16 Restart■failed.
Turn■the■main■power■OFF■and■ON.
Manual■update■(error■
dialogue)
An■error■occurred■at■the■time■of■the■device■restart. After■turning■OFF■and■then■ON■the■main■power■of■the■device,■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■“Version■Upgrade■via■CDS”■under■“Version■
Upgrade”of■Chapter■6■“Troubleshooting”■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Automatic■update■(error■
dialogue)
An■error■occurred■at■the■time■of■the■device■restart. After■turning■OFF■and■then■ON■the■main■power■of■the■device,■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■“Version■Upgrade■via■CDS”■under■“Version■
Upgrade”of■Chapter■6■“Troubleshooting”■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
17 Specify■[E-Mail■Address]■with■up■to■64■
characters.
At■the■time■of■periodical■
update■setting
The■specified■E-mail■address■exceeded■64■
characters.
Specify■E-mail■address■within■64■characters.
18 The■following■characters■cannot■be■
used■for■the■[E-Mail■Address]:
,■:■;■“■(■)■[■]■<■>■\
At■the■time■of■periodical■
update■setting
The■E-mail■address■was■including■the■characters■
which■could■not■be■used.
Do■not■specify■E-mail■address■with■characters■which■cannot■be■used.
19 Specify■[Comments]■with■up■to■128■
characters.
At■the■time■of■periodical■
update■setting
Comments■exceeded■128■characters. Specify■comments■within■128■characters.
20 The■[Delivery■Server■URL]■is■incorrect. In■setting■with■the■deliver■
server■URL.
The■specified■deliver■server■URL■is■wrong. Enter■the■right■URL(https://device.c-cdsknn.net/cds_soap/updaterif)
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