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Kaleido-MX (1RU)
Installation & Service Manual
Troubleshooting
Troubleshooting with the card's front edge USB connector
A USB mouse can be directly connected to the multiviewer card for troubleshooting
purposes (as opposed to connecting the mouse to a Kaleido-RCP2, for instance) with the
following conditions.
• The pointer can only travel between the displays supported by that card.
• When more than one display is connected to the card, the required mouse movement
to go between displays does not always follow the wall layout set in XEdit. For example,
you will have to move the mouse pointer horizontally or vertically in order to go from
one display to the next.
Dashboard Messages
The following tables explain messages that may appear in the
Status dashboard
(lower right
corner) and in the
Upgrade dashboard
(lower left corner), on the Monitor wall.
Status dashboard messages
Message
Description
Duplicate IP Address
Detected
Another equipment on the network shares the same IP address as an output
card.
Duplicate frame IP address
Another equipment on the network shares the same IP address as the
multiviewer system (in a multiple output card setup).
Ethernet Link Down
The output card to which this display monitor is connected has lost its
network connection.
Card temperature critical
Card is overheating, which might result in decreased system performance
(e.g., green dots, flickering, card not starting). You should halt operations
until the overheating problem is resolved.
Card temperature high
Temperature warning; this indicates that the card is warmer than normal
and that you should verify cooling and ventilation (e.g., check for anything
obstructing the ventilation openings).
Critical voltage upper limit
reached
One of the voltages is above its critical threshold.
Critical voltage lower limit
reached
One of the voltages is below its critical threshold.
Critical current upper limit
reached
Current or power is above its critical threshold.
FPGA fan failed
FPGA fan failed
Firmware status
Tells whether firmware is running properly on the card.
HDMI 0 power failed
HDMI output for first head has a power failure.
HDMI 1 power failed
HDMI output for second head has a power failure.
