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Maintenance & Troubleshooting
Upgrading the Multiviewer
3 Click
system snapshot
.
The system snapshot generation may take a few moments, after which your browser
prompts you to save the resulting compressed folder to your hard drive.
4 Browse to the location where you want to save the ZIP file, and then click
Save
.
Upgrading the Multiviewer
Upgrade packages are made available by download from a Grass Valley FTP server. The
upgrade package contains:
• the Kaleido Software Upgrade Manager application required to upgrade the
multiviewer.
• one or more Kaleido Software operating system (
.os
,
.zip
, or
.run
) files.
• documentation, including the Release Notes.
If you do not have the upgrade package, contact Grass Valley Technical Support (see
You will need a USB key (not supplied) and a mouse to perform an
upgrade of the Kaleido-MX system. The USB key should be USB
2.0
compliant, have a capacity of at least 1
GB, and must be formatted
using the FAT32 file system. See
Upgrading the Multiviewer Using a
IMPORTANT
Back up your system database
Before upgrading the multiviewer system, make sure you have a backup of
the current system database. Refer to
Creating a Backup
in the Kaleido
Software User’s Manual, for details.
See
Cluster systems
All multiviewers that are part of a cluster system must have the same Kaleido
Software version.
For cluster systems, Kaleido Software versions 8.70 and 6.50 introduce a hard
compatibility break with previous Kaleido Software versions.
Cluster backups you create with version 8.70 and 6.50 (or higher), cannot be
restored by using an earlier version of XEdit. Grass Valley recommends you
make a backup of the individual databases for every cluster member,
before
upgrading
from a pre-8.70 or pre-6.50 version, to version 8.70 or 6.50 (or
higher) respectively.
Virtual alarms used in iControl Web pages
The internal representation of virtual alarms has changed as of version 6.30
of the Kaleido Software. If you are upgrading the multiviewer from a version
prior to 6.30, then, once the upgrade is completed, it will be necessary to
reassign any virtual alarms that were created on the multiviewer before the
change, and used in iControl Web pages. Virtual alarms created in iControl
are not affected.