Performance Monitoring and Alarms
150
Document #: LTRT-32111
Mediant 3000 with TP-6310
3.4.3
Proxy Connection Lost
Proxy Connection Lost
Description
This alarm is sent when all connections in a specific Proxy Set are
down. The trap is cleared when one of the Proxy Set connections is up.
SNMP Alarm
acProxyConnectionLost
SNMP OID
1.3.6.1.4.1.5003.9.10.1.21.2.0.94
Alarm Title
Proxy Connection Lost
Alarm Source
System#0
Alarm Text
Proxy Set Alarm <text>
Alarm Type
communicationsAlarm
Probable Cause
•
Network issue (connection fail due to network/routing failure).
•
Proxy issue (proxy is down).
•
AudioCodes device issue.
Alarm
Severity
Condition
<text>
Corrective Action
Major
When connection to
the Proxy Set is lost
and this Proxy Set is
configured with fallback
to routing table.
Proxy Set %d: Proxy
not found. Use
internal routing
1.
Ping the proxy server. If there is no
ping, contact your proxy provider.
The probable reason is the proxy is
down.
2.
Ping between the proxy and
AudioCodes device. If there is no
ping, the problem could be a
network/router issue.
3.
If you have more than one device
connected to this same proxy, check
if there are more AudioCodes
devices with the same Alarm. If this
is the case, this could confirm that
this is not AudioCodes device issue.
4.
Check that routing using the
device's (internal) routing table is
functioning correctly.
5.
Contact AudioCodes support center
(
) and
send a syslog and network capture
for this issue.
Содержание Mediant 3000 TP-6310
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