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Troubleshooting Methods

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Troubleshooting Methods

Yealink phones provide feedback in a variety of forms such as log files, packets, status indicators and so on, which
can help you more easily find the system problem and fix it.

Topics

All Base Diagnostics
Log Files
Resetting Phone and Configuration
Packets Capture
Watch Dog
Analyzing Configuration Files
Exporting All the Diagnostic Files
Device Status
Phone Reboot

All Base Diagnostics

You can export all base diagnostic files (including Pcap trace, local log files, and BIN configuration files) at a time to
help analyze the events that affect the base stations.

Topics

Diagnostics File Type and Naming Rules
All Base Diagnostics Configuration

Diagnostics File Type and Naming Rules

The following table displays the diagnostic file type and the naming rules:

Diagnostics File Type

Naming Rules

Pcap trace

: saves the capture files

of all bases (including DM).

l

DM

: is named as

DM_IP_STIME_TIME.xxx.

l

Base

: is named as "

DM_IP_STIME_BASE_RPN_IP_TIME.xxx".

Where .

xxx

refers to the suffix name of the file, such as .pcap, .log, .bin. STIME

indicates the time when you click

Start

on web user interface. TIME represents

the time when the DM/Base uploads the files to the server.

Example

:

DM_10.81.6.81_20191205T093800Z_BASE_2_10.81.6.26_
20191205T100458Z.pcap.

Local log

: saves the log files of all

bases (including DM).

BIN file

: saves the BIN files of all

bases (including DM).

All Base Diagnostics Configuration

The following table lists the parameter you can use to configure all base diagnostics.

Parameter

static.diagnose.server.url

<y0000000000xx>.cfg

Description

It configures the URL to which the DM uploads all base diagnostics information.

Note

: The file uploading should be supported by the server, including http, https, ftp and tftp server.

Permitted
Values

String within 511 characters

Default

Blank

Web UI

Settings > Configuration > All Base Diagnostics > Server URL

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Summary of Contents for W80

Page 1: ......

Page 2: ...or this version l Emergency Alarm l Hearing Aid Compatibility HAC Volume Control Configuration l Account Registration File Customization l Account Registration File Upload l Device Management l Obtaining the DM IP Address via DHCP Option 43 l Finding the MAC Address and IP Address of the Device l Web Page Display Major updates have occurred to the following section l Web Statistics ...

Page 3: ...3 Administrator s Guide for W80 DECT IP Multi Cell System ...

Page 4: ...t of the Web User Interface 20 Initialization Instructions 21 Initialization Process Overview 21 Loading the ROM File 21 Configuring the VLAN 21 Querying the DHCP Dynamic Host Configuration Protocol Server 21 Contacting the Provisioning Server 21 Updating Firmware 21 Downloading the Resource Files 22 Verifying Startup 22 Setting up the Base Stations 23 Base Station Pre registration 23 Base Station...

Page 5: ...n File Upload 42 Outbound Proxy in Dialog 42 Outbound Proxy in Dialog Configuration 42 Server Redundancy 43 Behaviors When Working Server Connection Fails 44 Registration Method of the Failover Fallback Mode 44 Fallback Server Redundancy Configuration 45 Failover Server Redundancy Configuration 45 SIP Server Name Resolution 46 SIP Server Name Resolution Configuration 47 Static DNS Cache 48 Behave ...

Page 6: ...anagement 67 Supported RPC Methods 67 TR 069 Configuration 68 802 1x Authentication 69 802 1x Authentication Configuration 70 Web Statistics 72 Base Station Group 72 Base Station Statistics 72 Cluster Graph Statistics 73 Viewing Base Station Group Statistics 74 All Calls 75 All Calls Statistics 76 Viewing All Calls Statistics 76 Base Stations Calls 77 Base Stations Calls Statistics 77 Viewing Base...

Page 7: ...pe Configuration 90 Central Provisioning 91 Auto Provisioning Settings Configuration 92 Setting Up a Provisioning Server 97 Supported Provisioning Protocols 97 Provisioning Protocols Configuration 97 Supported Provisioning Server Discovery Methods 98 PnP Provision Configuration 98 DHCP Provision Configuration 98 Static Provision Configuration 99 Configuring a Provisioning Server 100 Keeping User s...

Page 8: ...ion and Decryption Configuration 119 Example Encrypting Configuration Files 121 Incoming Network Signaling Validation 122 Incoming Network Signaling Validation Configuration 122 Firmware Upgrade 124 Firmware for Each Phone Model 124 Firmware Upgrade Configuration 124 Upgrading Multiple Handsets via Web User Interface 127 Audio Features 128 Alert Tone 128 Alert Tone Configuration 128 Ringer Device ...

Page 9: ...pad Light 143 Handset Keypad Light Configuration 143 Handset Backlight 143 Handset Backlight Configuration 144 Handset Wallpaper 144 Handset Wallpaper Configuration 144 Handset Screen Saver 145 Handset Screen Saver Configuration 145 Language 145 Supported Languages 146 Language Display Configuration 146 Language for Web Display Customization 147 Customizing a Language Pack for Web Display 147 Cust...

Page 10: ...Directory 169 Local Directory 169 Local Contact File Customization 169 Local Contact File Elements and Attributes 169 Customizing Local Contact File 170 Local Contact Files and Resource Upload 170 Lightweight Directory Access Protocol LDAP 170 LDAP Attributes 170 LDAP Configuration 171 Remote Phone Book 175 Remote Phone Book File Customization 176 Remote Phone Book File Elements 176 Customizing Re...

Page 11: ... Configuration 189 Off Hook Hot Line Dialing 191 Off Hook Hot Line Dialing Configuration 191 Call Timeout 192 Call Timeout Configuration 192 Anonymous Call 192 Anonymous Call Configuration 192 Call Number Filter 193 Call Number Filter Configuration 193 Auto Answer 194 Auto Answer Configuration 194 Anonymous Call Rejection 194 Anonymous Call Rejection Configuration 194 Call Waiting 195 Call Waiting...

Page 12: ...tion 212 CLIP and COLP Configuration 212 Return Code for Refused Call 213 Return Code for Refused Call Configuration 214 Accept SIP Trust Server Only 214 Accept SIP Trust Server Only Configuration 214 100 Reliable Retransmission 214 100 Reliable Retransmission Configuration 215 SIP Session Timer 215 SIP Session Timer Configuration 216 Session Timer 216 Session Timer Configuration 217 Reboot in Tal...

Page 13: ... Factory Settings 239 Resetting the IP phone to Custom Factory Settings 239 Custom Factory Configuration 240 Deleting the Custom Factory Settings Files 240 Packets Capture 240 Capturing the Packets via Web User Interface 240 Capturing the Packets in Enhanced Way 241 Capturing the Packets in Normal Way 241 Watch Dog 241 Watch Dog Configuration 241 Analyzing Configuration Files 242 Exporting CFG Con...

Page 14: ... Default password is in use Please change 249 Power and Startup Issues 249 Both PoE cable and power adapter is connected to the phone 249 The power LED indicator has no lights 249 Other Issues 249 The difference among user name register name and display name 249 On code and off code 249 The difference between RFC 2543 Hold enabled and disabled 249 How does the DM configuration changes take effect ...

Page 15: ...Administrator s Guide for W80 DECT IP Multi Cell System 12 RFC and Internet Draft Support 253 W80DM Menu Structure Overview 256 W80B Menu Structure Overview 257 ...

Page 16: ...he DECT IP multi cell system and the way the system is embed ded in the IP phone environment Components Description W80DM DECT Man ager sometimes just referred to as DM Management unit for a group of base stations At least one DECT manager must be used for each installation Manages base stations synchronization within the clusters Enables the account registration and centrally stores the account c...

Page 17: ...only possible if base stations are synchronized PBX IP PBX or Provider with VoIP SIP connections Establishes the connection to a public phone network Enables the centralized management of phone connections remote phone book and voice mail Deployments of the DECT IP Multi Cell System The DECT IP multi cell system can be deployed in the multi story office building supermarket store warehouse hotel a...

Page 18: ...in the DECT IP multi cell system l Deployment Guide explains the necessary preparatory work for the installation and describes how to carry out measurements in order to find the best positions for your base stations For support or service please contact your Yealink reseller or go to Yealink Technical Support online http sup port yealink com Read the Yealink Products Regulatory Notices guide for a...

Page 19: ...Defining the Device Role Configuring the System via Web User Interface Preparing to Use the Multi Cell System Defining the Device Role The W80DM is shipped as a DECT Manager DM and the W80B is shipped as a base station The W80DM W80B device supports the following roles l Base The device works as a base station You can configure the IP address of the DM via the web user inter face or RPS ...

Page 20: ... Slowly flashing orange 1s Active calls in the system DECT LED indicates the connection status to the DM DECT LED Description Green Successful connection to DM status Active and synced Off Successful connection to DM status Active Deactive or Offline Slowly flashing green 1s Active calls on the base station LED indicators some common status LAN LED ROLE LED DECT LED Description Slowly flashing gre...

Page 21: ... devices in the LAN through a PC scanning tool Yealink Discovery Tool Ask the distributor or Yealink FAE for the tool Procedure 1 Run the scanning tool 2 Enter the IP search rules Follow the following rules The first two digits match the first two digits of your IP network segment The last two digits indicate the search rule for the last two digits of the IP network segment The dash can be used to...

Page 22: ...he multi cell system via the web user interface When configuring via the web user interface you require a user name and password for access For a user who has only limited access to some settings the default user name and password are user case sensitive For an administrator who has unlimited access to call features of the web user interface the default user name and pass word are admin case sensi...

Page 23: ... User Interface By default the device will automatically log out of the web user interface after five minutes of inactivity You can also manually log out of the web user interface Procedure 1 Click Logout at the top right of each web page ...

Page 24: ... DHCP request for its network settings if using DHCP Querying the DHCP Dynamic Host Configuration Protocol Server The device is capable of querying a DHCP server After establishing network connectivity the device can obtain the following network parameters from the DHCP server during initialization l IP Address l Subnet Mask l Default Gateway l Primary DNS Domain Name Server l Secondary DNS By def...

Page 25: ...source Files In addition to the configuration file s the device may require resource files before it provides service These resource files are optional but if you deploy some particular features these files are required Verifying Startup After connected to the power and available network the LAN LED indicator glows green As a base station the ROLE LED indicator glows green as a DECT manager the RO...

Page 26: ...he DM once being detected in the network If the detected base station has not been pre registered at the DM you need to manually register the base stations via the web user interface Topics Base Station Pre registration Configuration Manually Registering Base Stations to the DM Base Station Pre registration Configuration The following table lists the parameters you can use to pre register the base...

Page 27: ... OK The base station is successfully registered to the DM Related Topic Accessing Web User Interface DM IP In the non multicast network the DM can detect and connect the base station only when you have configured the IP address of the DM on the W80B base station The W80B base station can also dynamically receive the DM IP address via DHCP option 43 and then auto matically connect to the DM Note Yo...

Page 28: ...alue of option 43 on the DHCP server as the DM IP address The base reads the value of option 43 and the obtained IP address is automatically filled in the DM IP configuration Before you begin The base obtains IP address through DHCP instead of static IP Procedure 1 Configure option 43 on the DHCP server ...

Page 29: ...65FEFE3E_10 82 9 231_W80DM 2 Connect the base to the network in the DHCP environment While obtaining the IP address base can read the DM IP address in option 43 and automatically fill it into DM IP configuration Base Station Settings You can modify all settings of the registered base stations at the DECT manager Topics Base Station Settings Configuration Managing the Connected Base Stations Base S...

Page 30: ...type 1 y0000000000xx cfg Description It sets the sync type of the base station Permitted Values 0 Disabled 2 Over the air synchronization Default 2 Parameter station X active 1 y0000000000xx cfg Description It triggers the active base station feature to on or off Permitted Values 0 OFF 1 ON Default 1 Web UI Base Station Base Station Settings Edit Active Base Station Parameter static station X netw...

Page 31: ...on ID X 1 30 Managing the Connected Base Stations You can edit the data for a base station or manage a base station that is already registered to the DM You can customize the following information of the connected base stations Item Description Base Station Name of the base station When added to the list Base Station X X ranges from 1 to 30 is used as the name RPN Radio Fixed Part Number The base ...

Page 32: ...tween them Topic Synchronization Planning Synchronization Planning Base stations in the multi cell system must synchronize with one another to ensure a smooth transition of the hand sets from cell to cell handover No handover and no overload balancing are possible between cells that are not synchronized The synchronization within a cluster takes place in a master slave procedure It means that one ...

Page 33: ...Administrator s Guide for W80 DECT IP Multi Cell System 30 ...

Page 34: ... Register Handset and then select the desired base to register the handset On the DD phone navigate to Menu Settings Registration Register Handset After registration the handset prompts Handset Subscribed Note The default base PIN is 0000 Related Topic Accessing Web User Interface IPUI Registration You can register handsets in batches by the IPUI code Topics Obtaining the IPUI Code of the Handset ...

Page 35: ...istration status for handset X Note The value of X corresponds to that of account X user_name When the IPUI code is invalid or not configured the registration status cannot be enabled by this parameter Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Handset Account Handset Registration Add Handset Start Register Handset Parameter handset X ipui 1 MAC cfg Description It configures the IPUI c...

Page 36: ...tion field enter the duration that the DM should stay in registration mode Default 3 minutes 4 Click Confirm Related Topic Manually Closing the Registration Registering Handsets at Once Procedure 1 Access the web user interface of the DM 2 Go to Handset Account Registration Center 3 In the Registration Duration field enter the duration that the DM should stay in registration mode Default 3 minutes...

Page 37: ...olled De registering a Handset You can only delete a handset from the multi cell system via the web user interface Procedure 1 Access the web user interface of the DM 2 Go to Handset Account Handset Registration 3 Click 4 Click OK to delete a handset All registration information for the handset is deleted ...

Page 38: ...ation File Upload Supported Accounts The number of registered accounts must meet the following Registered Accounts on W80DM Assigned Account per Handset 100 Only one SIP Server Template Configuration You can use up to ten different SIP servers in the system You can pre configure up to 10 SIP server templates for choose when registering SIP accounts The following table lists the parameters you can ...

Page 39: ...ver Settings Edit SIP Server Y 2 Transport Parameter template X sip_server Y expires 1 2 y0000000000xx cfg Description It configures the registration expiration time in seconds of SIP server Y Permitted Values Integer from 30 to 2147483647 Default 3600 Web UI Handset Account SIP Server Settings Edit SIP Server Y 2 Server Expires Parameter template X sip_server Y retry_counts 1 2 y0000000000xx cfg ...

Page 40: ...fault 5060 Web UI Handset Account SIP Server Settings Edit Outbound Proxy Server Y 2 Port Parameter template X outbound fallback_interval 1 y0000000000xx cfg Description It configures the time interval in seconds for the device to detect whether the working outbound proxy server is available by sending the registration request after the fallback server takes over call control Permitted Values Inte...

Page 41: ...ation Add Handset Edit Register Name Parameter account X user_name 1 MAC cfg Description It configures the user name of the account Permitted Values String within 99 characters Default Blank Web UI Handset Account Handset Registration Add Handset Edit Username Parameter account X password 1 MAC cfg Description It configures password of the account Permitted Values String within 99 characters Defau...

Page 42: ...res the maximum time to wait in seconds for the phone to retry to re register after the account registration fails Note It is used in conjunction with the parameter account X reg_failed_retry_min_time to determine how long to wait The algorithm is defined in RFC 5626 We recommend that you set this value to an integer between 60 to 1800 if needed If the values of this parameter and the parameter ac...

Page 43: ...abled Default 0 Web UI Handset Account Handset Registration Add Handset Edit Unregister When Reboot Parameter account X sip_server_type 1 MAC cfg Description It configures the type of SIP server Permitted Values 0 Default 2 BroadSoft It works only if bw enable is set to 1 Enabled 8 Genesys 10 Genesys Advanced Default 0 Web UI Handset Account Handset Registration Add Handset Edit SIP Server Type Pa...

Page 44: ...ll reboot to make the change take effect Account Registration File Customization You can ask the distributor or Yealink FAE for the account registration template You can also obtain the template online http support yealink com documentFront forwardToDocumentFrontDisplayPage Topics Account Registration File Elements Customizing Account Registration File Account Registration File Elements The follow...

Page 45: ...within 512 characters Default Blank Web UI Handset Account Handset Registration Import Outbound Proxy in Dialog An outbound proxy server can receive all initiating request messages and route them to the designated destination If the device is configured to use an outbound proxy server within a dialog all SIP request messages from the device will be sent to the outbound proxy server as a mandatory ...

Page 46: ...you want to use this mode the server must be configured with a domain name l Fallback In this mode a second less featured call server with SIP capability takes over call control to provide the basic calling capability but without some advanced features for example shared line and MWI offered by the working server The phones support configuration of two servers per SIP registration for the fallback...

Page 47: ...ervers at which point the call will fail At the start of a call server availability is determined by SIP signaling failure SIP signaling failure depends on the SIP protocol being used as described below l If TCP is used then the signaling fails if the connection or the send fails l If UDP is used then the signaling fails if ICMP is detected or if the signal times out If the signaling has been atte...

Page 48: ...ver Y register_on_enable 1 2 MAC cfg Description It enables or disables the phone to send registration requests to the secondary server when encoun tering a failover Permitted Values 0 Disabled the phone will not attempt to register to the secondary server since the phone assumes that the primary and secondary servers share registration information So the phone will directly send the requests to t...

Page 49: ...try to send requests to the primary server Default 0 Parameter account X sip_server Y failback_timeout 1 2 MAC cfg Description It configures the timeout in seconds for the phone to retry to send requests to the primary server after failing over to the current working server If you set the parameter to 0 the phone will not send requests to the primary server until a failover event occurs with the c...

Page 50: ...tion It configures the type of transport protocol Permitted Values 0 UDP 1 TCP 2 TLS 3 DNS NAPTR if no server port is given the device performs the DNS NAPTR and SRV queries for the service type and port Default 0 Web UI Handset Account SIP Server Settings Edit SIP Server Y 2 Transport Parameter account X naptr_build 4 MAC cfg Description It configures the way of SRV query for the phone to be perf...

Page 51: ...solve the domain name of the server l The phone performs a DNS query to resolve the domain name from the DNS server l If the DNS query returns no results for the domain name or the returned record cannot be contacted the values in the static DNS cache if configured are used when their configured time intervals are not elapsed l If the configured time interval is elapsed the phone will attempt to p...

Page 52: ...cfg Description It configures the preference of NAPTR record X NAPTR record with lower preference is more preferred Permitted Values Integer from 0 to 65535 Default 0 Parameter dns_cache_naptr X replace 2 y0000000000xx cfg Description It configures a domain name to be used for the next SRV query in NAPTR record X Permitted Values Domain name Default Blank Parameter dns_cache_naptr X service 2 y000...

Page 53: ... domain name of the target host for an A query in SRV record X Permitted Values Domain name Default Blank Parameter dns_cache_srv X weight 2 y0000000000xx cfg Description It configures the weight of the target host in SRV record X When priorities are equal weight is used to differentiate the preference Higher weight is more pre ferred Permitted Values Integer from 0 to 65535 Default 0 Parameter dn...

Page 54: ...xpired DNS cache can only be used once After using the phone will perform a DNS query again 1 to 65535 the phone will use the expired DNS cache during the specified period After that the phone will perform a DNS query again Default 3600 Parameter static network dns last_cache_expired enable y0000000000xx cfg Description It enables or disables the phone to use the DNS cache even if the cache has ex...

Page 55: ...on Number of Active Handsets Per Base Configuration The following table lists the parameter you can use to configure the number of active handsets per base Parameter base active_handset number 1 y0000000000xx cfg Description It configures the maximum number of active handsets per base in the DECT multi cell system Permitted Values 4 8 Default 8 Web UI Features General Information Number Of Active ...

Page 56: ...ns documented in RFC 2131 and ICMPv6 specifications doc umented in RFC 4443 Topics IPv4 Configuration IPv4 Configuration The following table lists the parameters you can use to configure IPv4 Parameter static network internet_port type 1 y0000000000xx cfg Description It configures the Internet port type for IPv4 Permitted Values 0 DHCP 2 Static IP Default 0 Web UI Network Basic IPv4 Config Configu...

Page 57: ...0 DHCP Permitted Values 0 Off the phone will use the IPv4 DNS obtained from DHCP 1 On the phone will use manually configured static IPv4 DNS Default 0 Web UI Network Basic IPv4 Config Static DNS Parameter static network primary_dns 1 y0000000000xx cfg Description It configures the primary IPv4 DNS server Note In the DHCP environment you need to make sure static network static_dns_enable is set to ...

Page 58: ...names via DNS Network Time Protocol Servers 42 Specify a list of NTP servers available to the client by IP address Vendor Specific Inform ation 43 Identify the vendor specific information Vendor Class Identifier 60 Identify the vendor type TFTP Server Name 66 Identify a TFTP server when the sname field in the DHCP header has been used for DHCP options DHCP Option 66 Option 43 and Custom Option Dur...

Page 59: ...es a hostname for the phone when using DHCP Permitted Values String within 99 characters Default SIP W80B Web UI Features General Information DHCP Hostname 1 If you change this parameter the phone will reboot to make the change take effect DHCP Option 60 DHCP option 60 is used to indicate the vendor type Servers can use option 43 to return the vendor specific inform ation to the client You can set...

Page 60: ...Linker Layer Discovery Protocol is a vendor neutral Link Layer protocol which allows the phones to advert ise its identity and capabilities on the local network When LLDP feature is enabled on the phones the phones periodically advertise their own information to the dir ectly connected LLDP enabled switch The phones can also receive LLDP packets from the connected switch and obtain their VLAN IDs ...

Page 61: ... the interval in seconds that how often the phone sends the CDP request Note It works only if static network cdp enable is set to 1 Enabled Permitted Values Integer from 1 to 3600 Default 60 Web UI Network Advanced CDP Packet Interval 1 3600s 1 If you change this parameter the phone will reboot to make the change take effect Manual VLAN Configuration You can configure VLAN for the Internet port ma...

Page 62: ... Permitted Values 0 Disabled 1 Enabled Default 1 Web UI Network Advanced VLAN DHCP VLAN Active Parameter static network vlan dhcp_option 1 y0000000000xx cfg Description It configures the DHCP option from which the phone will obtain the VLAN settings Multiple DHCP options at most five are separated by commas Permitted Values Integer from 1 to 255 Default 132 Web UI Network Advanced VLAN DHCP VLAN O...

Page 63: ...ameters you can use to configure RTP ports Parameter static network port min_rtpport 1 y0000000000xx cfg Description It configures the minimum local RTP port Permitted Values Integer from 1024 to 65535 Default 11780 Web UI Network Advanced Local RTP Port Min RTP Port 1024 65535 Parameter static network port max_rtpport 1 y0000000000xx cfg Description It configures the maximum local RTP port Permit...

Page 64: ...C cfg Description It enables or disables the NAT traversal for a specific account Note If it is set to 1 STUN it works only if static sip nat_stun enable is set to 1 Enabled if it is set to 2 Manual NAT it works only if static network static_nat enable is set to 1 Enabled Permitted Values 0 Disabled 1 STUN 2 Manual NAT Default 0 Web UI Handset Account Handset Registration Add Handset Edit NAT Para...

Page 65: ... nat_stun enable is set to 1 Enabled Permitted Values Integer from 1024 to 65535 Default 3478 Web UI Network NAT STUN STUN Port 1024 65535 Parameter static ice enable 2 y0000000000xx cfg Description It enables or disables the ICE Interactive Connectivity Establishment feature Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Network NAT ICE Active Parameter static sip nat_turn enable 2 y00000...

Page 66: ...g Default Blank Web UI Network NAT TURN Password Parameter features media_transmit enable y0000000000xx cfg Description It enables or disables the media stream to be forward forcibly on the DECT manager DM during a STUN ICE call Note The value configured by the parameter account X media_transmit enable takes precedence over that configured by this parameter Permitted Values 0 Disabled 1 Enabled De...

Page 67: ...ol 2 Options the phone sends SIP OPTIONS packets to the server 3 Notify the phone sends SIP NOTIFY packets to the server Default 1 Web UI Handset Account Handset Registration Add Handset Edit Keep Alive Type Parameter account X nat udp_update_time 1 MAC cfg Description It configures the interval in seconds at which the phone sends a keep alive package Note It works only if account X nat udp_update...

Page 68: ...sip listen_port y0000000000xx cfg Description It specifies the local SIP port If it is set to 0 the phone will automatically listen to the local SIP port Permitted Values 0 Integer from 1024 to 65535 Default 5060 Parameter sip tls_listen_port y0000000000xx cfg Description It specifies the local TLS listen port If it is set to 0 the phone will not listen to the TLS service Permitted Values 0 Intege...

Page 69: ...or issue in VoIP implementations regarding how to guarantee that packet traffic is not delayed or dropped due to interference from other lower priority traffic VoIP can guarantee high quality QoS only if the voice and the SIP packets are given priority over other kinds of network traffic The phones support the DiffServ model of QoS Voice QoS In order to make VoIP transmissions intelligible to rece...

Page 70: ...emises Equipment and incorporates other CPE man agement functions into a common framework TR 069 uses common transport mechanisms HTTP and HTTPS for communication between CPE and ACS Auto Configuration Servers The HTTP S messages contain XML RPC methods defined in the standard for configuration and management of the CPE Topics Supported RPC Methods TR 069 Configuration Supported RPC Methods The fo...

Page 71: ...tance of an object defined on the CPE DeleteObject This method is used to remove a particular instance of an object TR 069 Configuration The following table lists the parameters you can use to configure TR 069 Parameter static managementserver enable y0000000000xx cfg Description It enables or disables the TR 069 feature Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Settings TR069 Enable ...

Page 72: ...ettings TR069 Connection Request Password Parameter static managementserver periodic_inform_enable y0000000000xx cfg Description It enables or disables the phone to periodically report its configuration information to the ACS server Permitted Values 0 Disabled 1 Enabled Default 1 Web UI Settings TR069 Enable Periodic Inform Parameter static managementserver periodic_inform_interval y0000000000xx c...

Page 73: ...vision_mode 1 y0000000000xx cfg Description It configures the EAP In Band provisioning method for EAP FAST Note It works only if static network 802_1x mode is set to 7 EAP FAST Permitted Values 0 Unauthenticated Provisioning EAP In Band provisioning is enabled by server unauthenticated PAC Protected Access Credential provisioning using the anonymous Diffie Hellman key exchange 1 Authenticated Prov...

Page 74: ...ading the 802 1x CA certificate The format of the certificate must be pem crt cer or der Note It works only if static network 802_1x mode is set to 2 3 4 5 6 or 7 If the authentication method is EAP FAST you also need to set static network 802_1x eap_fast_provision_mode to 1 Authenticated Provisioning Permitted Values URL within 511 characters Default Blank Web UI Network Advanced 802 1x CA Certif...

Page 75: ...mation of up to 30 base stations Topics Base Station Statistics Cluster Graph Statistics Viewing Base Station Group Statistics Base Station Statistics The properties are shown below Item Description Base Station Name of the base station RPN Radio Fixed Part Number The base station identity allocated by the DECT system IP IP address of the base station MAC MAC address of the base station Sync Level...

Page 76: ...rent base statuses the following items are specially explained l Async Network Drop Corresponding values are displayed for any base status l Signal Num Start Time A value is displayed only when the base status is Active or Active and synced and is displayed for other base statuses l RSSI Fre Slot A value is displayed only when the base status is Active and synced and is displayed for other base st...

Page 77: ... the corresponding base will display the base details in the floating window as shown below Viewing Base Station Group Statistics Procedure 1 Access the web user interface of the DM 2 Go to Status Base Station Group 3 You can do the following l Select the desired cluster from the Base Station Cluster drop down menu and click Show Cluster Graph to view the synchronization information of the base ...

Page 78: ...port to export statistics l Click Reset to clear and restart the statistics l Click Refresh to refresh the current statistics Related Topics Base Station Statistics Cluster Graph Statistics All Calls The module of all calls shows the call information of all handsets in the system Up to 100 call records can be dis played and the oldest one will be automatically deleted if the max limit has been rea...

Page 79: ...set number is H7 Remote User Far site information of the call Operation Call performance during a call including Transfer Conference and Forward Note Only when a network conference is performed during a call will it be recorded as Conference Viewing All Calls Statistics Procedure 1 Access the web user interface of the DM 2 Go to Statistics All Calls 3 Select the desired call type from the Call Typ...

Page 80: ...dsets under the base station reaches the limit narrowband 8 wideband 4 Handover In Number of incoming handovers Handover Out Number of outgoing handovers Note If a call is established on a base the outgoing handovers are all recorded by this base For example if H1 establishes a call on Base1 roams to Base2 during the call and then roams to Base3 the number of outgoing handovers on Base1 is 2 and t...

Page 81: ...tistics Related Topics Base Stations Calls Statistics Handsets Calls The module of handsets calls shows the call information on each handset in the system It can display the inform ation of up to 100 handsets Topics Handsets Calls Statistics Viewing Handsets Calls Statistics Handsets Calls Statistics The following shows all handsets call information Field Description Handset Handset name The regis...

Page 82: ...alls 3 You can do the following l Select the search type and enter the search criteria to perform a search l Click to customize the properties displayed in the statistics table l Click Export to export statistics l Click Reset to clear and restart the statistics l Click Refresh to refresh the current statistics Related Topics Handsets Calls Statistics Abnormal Calls The module of abnormal calls sh...

Page 83: ...rs during the call l OTA upgrading l Not found l Not in range l Unknown Packet Loss Rate Packet loss rate of the call Note This function is not supported for the time being it is displayed as Viewing Abnormal Calls Statistics Procedure 1 Access the web user interface of the DM 2 Go to Statistics Abnormal Calls 3 Select the desired call type from the Call Type drop down menu 4 You can do the follow...

Page 84: ...otal number of handsets to be upgraded this time Successed Number of handsets successfully upgraded this time Failed Number of handsets that failed to upgrade this time No Upgrade Number of handsets that are not upgraded this time Description Handset that failed to upgrade If there are more than 3 the first 3 will be displayed and the following will be displayed as an ellipsis Such as H1 H2 H3 whe...

Page 85: ...clear and restart the statistics l Click Refresh to refresh the current statistics Related Topics Upgrade Information Statistics DECT Signal The module of DECT signal shows signal interference around each base station in the system Topics DECT Signal Statistics Viewing DECT Signal Statistics DECT Signal Statistics The following shows some special values dBm RSSI Description 0 FF The position of th...

Page 86: ...bands here start from 0 The actual number of frequency bands is based on actual conditions For example the frequency band used by Korea is Freq6 Freq8 but Freq0 Freq2 are displayed instead Viewing DECT Signal Statistics Procedure 1 Access the web user interface of the DM 2 Go to Statistics DECT Signal 3 Select the desired base station 4 Select the desired unit 5 Click Export to export statistics 6...

Page 87: ...load Process Boot Files Yealink phones support boot files The boot files maximize the flexibility to allow you to customize features and set tings for multiple phones With the boot file you can specify which configuration files should be downloaded It is effective for you to provision the phones in different deployment scenarios l For all phones l For a group of phones l For a single phone Yealink...

Page 88: ...rms l Relative path relative to the boot file For example sip cfg HTTP Directory sip cfg l Absolute path or URL For example http 10 2 5 258 HTTP Directory sip cfg The location must point to a specific CFG file overwrite_mode Enable or disable the overwrite mode 1 Enabled If the value of a parameter in configuration files is left blank or if a non static parameter in configuration files is deleted ...

Page 89: ...MAC address of an IP phone is 00156574B150 the name of MAC Oriented CFG file is 00156574b150 cfg lowercase It contains parameters unique to a particular phone such as account registration It will only be effective for a MAC specific IP phone MAC local CFG File MAC local CFG file which is named after the MAC address of the IP phone For example if the MAC address of an IP phone is 00156574B150 the n...

Page 90: ...ut the configuration parameter and value on the same line and do not break the line Tip The line beginning with is considered to be a comment You can use to make any comment on the configuration file Resource Files Resource files are optional but if the particular feature is being employed these files are required You need to place resource files on the provisioning server The phones request the r...

Page 91: ...e phones the phones will request to download the boot files configuration files and resource files from the provisioning server according to the following flowchart The parameters in the newly downloaded configuration files will override the same parameters in files downloaded earlier Provisioning Methods Yealink provides two ways to provision your phones l Manual Provisioning provisioning via the...

Page 92: ... for example the parameters associated with auto provisioning network syslog TR069 settings and internal settings the temporary configurations to be used for program running Web User Interface You can configure the phones via the web user interface a web based interface that is especially useful for remote configuration Because features and configurations vary by phone models and firmware versions...

Page 93: ...interface of the phone make sure your DNS server can resolve the domain name to the IP address of the phone Permitted Values String If it is left blank you are only allowed to use the IP address to access the web user interface of the phone If it is set to any you can use IP address or any domain name to access the web user interface of the phone Default any Web Server Type Configuration Yealink p...

Page 94: ...iption It configures the port used to access the web user interface of the phone over a secure tunnel HTTPS Permitted Values Integer from 1 to 65535 Default 443 Web UI Network Advanced Web Server HTTPS Port 1 65535 1 If you change this parameter the phone will reboot to make the change take effect Central Provisioning Central provisioning enables you to provision multiple phones from a provisionin...

Page 95: ...s respectively Topics Auto Provisioning Settings Configuration Auto Provisioning Settings Configuration The following table lists the parameters you can use to configure settings for auto provisioning Parameter static auto_provision attempt_expired_time y0000000000xx cfg Description It configures the timeout in seconds to transfer a file via auto provisioning Note It has a higher priority than the...

Page 96: ...disables the phone to reboot after auto provisioning even if there is no specific con figuration requiring a reboot Note It works only for the current auto provisioning process If you want the phone to reboot after every auto provisioning process the parameter must be always contained in the configuration file and set to 1 If the phone reboots repeatedly after it is set to 1 you can try to set sta...

Page 97: ... configured by the parameter static auto_provision weekly dayofweek every three weeks Note It works only if static auto_provision weekly enable is set to 1 On Permitted Values Integer from 0 to 12 Default 0 Web UI Settings Auto Provision Weekly Upgrade Interval 0 12week Parameter static auto_provision inactivity_time_expire y0000000000xx cfg Description It configures the delay time in minutes to p...

Page 98: ...ision Day of Week Parameter static auto_provision weekly begin_time static auto_provision weekly end_time y0000000000xx cfg Description It configures the starting ending time of the day for the phone to perform auto provisioning weekly Note It works only if static auto_provision weekly enable is set to 1 On Permitted Values Time from 00 00 to 23 59 Default 00 00 Web UI Settings Auto Provision Time...

Page 99: ...n It configures the ending time of the day for the phone to perform auto provisioning at random If it is left blank or set to a specific value equal to starting time configured by the parameter stat ic auto_provision weekly begin_time the phone performs auto provisioning at the starting time If it is set to a specific value greater than starting time configured by the parameter static auto_pro vis...

Page 100: ...our phones A provisioning server allows for flexibility in upgrading maintaining and configuring the phone Boot files configuration files and resource files are normally located on this server Topics Supported Provisioning Protocols Supported Provisioning Server Discovery Methods Configuring a Provisioning Server Supported Provisioning Protocols Yealink phones support several transport protocols f...

Page 101: ...server address by broadcasting the PnP SUBSCRIBE message during startup l DHCP DHCP option can be used to provide the address or URL of the provisioning server to phones When the IP phone requests an IP address using the DHCP protocol the resulting response may contain option 66 for IPv4 or the custom option if configured that contains the provisioning server address l Static You can manually conf...

Page 102: ...igured characters must be in accordance with the actual directory name of the pro visioning server Permitted Values String within 32 characters Default W80B Static Provision Configuration To use the static provision method you need to obtain the provisioning server address first when configuring a pro visioning server The provisioning server address can be IP address domain name or URL If a user n...

Page 103: ...e boot files configuration files and resource files to the provisioning server 6 If performing static provisioning obtain the provisioning server address Tip Typically all phones are configured with the same server account but the server account provides a means of con veniently partitioning the configuration Give each account a unique home directory on the server and change the configuration on a...

Page 104: ...t is left blank the phone will try to upload download the MAC local cfg file to from the provisioning server Note It works only if static auto_provision custom sync is set to 1 Enabled Permitted Values URL Default Blank Parameter static auto_provision custom upload_method y0000000000xx cfg Description It configures the way the phone uploads the MAC local cfg file MAC calllog xml file or MAC contac...

Page 105: ...pplicable to the custom handset related configurations Permitted Values 0 Disabled 1 Enabled Default 1 Auto Provisioning Flowchart for Keep User s Personalized Configuration Settings The following shows an auto provisioning flowchart for Yealink phones when a user wishes to keep the user s per sonalized configuration settings ...

Page 106: ...parameters settings static auto_pro vision custom protect and static auto_provision custom sync are reset to 0 Although the MAC local cfg files loc ally are cleared they are still kept on the provisioning server You can set static auto_provision custom protect 1 and static auto_provision custom sync 1 and then trigger the phone to perform auto provisioning The phones download their own MAC local c...

Page 107: ...le custom handset keypad_tone enable custom handset keypad_light enable Handset Keypad Light Configuration custom handset backlight_in_charger enable Handset Backlight Configuration custom handset backlight_out_of_charger enable custom handset screen_saver enable Handset Screen Saver Configuration custom handset language Language Display Configuration ...

Page 108: ...ault username and password for the user is user For security reasons you should change the default user or administrator password as soon as possible Since advanced menu options are strictly used by the administrator users can configure them only if they have admin istrator privileges Topic User and Administrator Identification Configuration User Access Level Configuration User and Administrator I...

Page 109: ...interface only Permitted Values String within 32 characters Default Blank Web UI Security Password User Access Level Configuration For more information refer to Yealink SIP IP Phones Configuration Guide for User Access Level The following table lists the parameters you can use to configure the user access level Parameter static security var_enable 1 y0000000000xx cfg Description It enables or disa...

Page 110: ... Features General Information Auto Logout Time 1 1000min Base PIN To avoid unauthorized registration or access to some features on the handset you should keep the base PIN secret You can change the base PIN for security Topic Base PIN Configuration Base PIN Configuration The following table lists the parameters you can use to configure the base PIN Parameter base pin_code y0000000000xx cfg Descrip...

Page 111: ...rs when the phone is locked Topic Emergency Number Configuration Emergency Number Configuration The following table lists the parameter you can use to configure the emergency number Parameter phone_setting emergency number y0000000000xx cfg Description It configures emergency numbers Multiple emergency numbers are separated by commas Permitted Values String within 99 characters Default 112 911 110...

Page 112: ...arameter you can use to configure the emergency alarm Parameter alarm X name 1 y0000000000xx cfg Description It configures the alarm name Permitted Values String within 64 characters Default Blank Web UI Features Alarm Edit Alarm Name Parameter alarm X type 1 y0000000000xx cfg Description It configures the alarm type Permitted Values 0 None do not turn on the alarm 1 Button 2 Man Down 3 No Movemen...

Page 113: ...0000000xx cfg Description It configures the pre alarm time in seconds of the handset Permitted Values Integer from 0 to 7200 Default 0 Web UI Features Alarm Edit Pre Alarm Delay Parameter alarm X ring enable 1 y0000000000xx cfg Description It enables or disables to play the ringtone when the handset initiates the pre alarm Permitted Values 0 Disabled 1 Enabled Default 1 Web UI Features Alarm Edit ...

Page 114: ...igured by template X name Default 0 Web UI Handset Account Handset Registration Add Handset Edit Alarm Server Parameter account X alarm number 2 y0000000000xx cfg Description It configures the emergency alarm number Permitted Values String within 128 characters Default Blank Web UI Handset Account Handset Registration Add Handset Edit Alarm Number 1 X is the alarm ID X 1 10 2 X is the account ID X...

Page 115: ...ES CBC SHA l EXP1024 DES CBC SHA l EDH RSA DES CBC SHA l EDH DSS DES CBC SHA l DES CBC SHA l DES CBC MD5 l EXP1024 DHE DSS RC4 SHA l EXP1024 RC4 SHA l EXP1024 RC4 MD5 l EXP EDH RSA DES CBC SHA l EXP EDH DSS DES CBC SHA l EXP DES CBC SHA l EXP RC2 CBC MD5 l EXP RC4 MD5 Supported Trusted and Server Certificates The IP phone can serve as a TLS client or a TLS server In the TLS feature we use the term...

Page 116: ...erification rules are compliant with RFC 2818 Note Resetting the IP phone to factory defaults will delete custom certificates by default However this feature is con figurable by the parameter static phone_setting reserve_certs_enable using the configuration file Topic Supported Trusted Certificates Supported Trusted Certificates Yealink phones trust the following CAs by default l DigiCert High Ass...

Page 117: ...l Root CA l DigiCert Trusted Root G4 l Entrust Root Certification Authority l Entrust Root Certification Authority G2 l Entrust net Certification Authority 2048 l GeoTrust Primary Certification Authority G3 l GlobalSign Root CA l GlobalSign Root CA R2 l Starfield Root Certificate Authority G2 l TC TrustCenter Class 2 CA II l TC TrustCenter Class 3 CA II l TC TrustCenter Class 4 CA II l TC TrustCen...

Page 118: ...b UI Base Station SIP Server Settings Edit SIP Server Y 2 Transport Parameter static security default_ssl_method 3 y0000000000xx cfg Description It configures the TLS version the phone uses to authenticate with the server Permitted Values 0 TLS 1 0 3 SSL V23 automatic negotiation with the server The phone starts with TLS 1 2 for negotiation 4 TLS 1 1 5 TLS 1 2 Default 3 Parameter static security s...

Page 119: ...0000xx cfg Description It configures the type of device certificates for the phone to send for TLS authentication Permitted Values 0 Default Certificates 1 Custom Certificates Default 0 Web UI Security Server Certificates Device Certificates Parameter static trusted_certificates url y0000000000xx cfg Description It configures the access URL of the custom trusted certificate used to authenticate th...

Page 120: ...ll must enable SRTP feature simultaneously When this feature is enabled on both phones the type of encryption to use for the session is negotiated between the phones This negotiation process is compliant with RFC 4568 When you place a call on the enabled SRTP phone the phone sends an INVITE message with the RTP RTCP encryption algorithm to the destination phone As described in RFC 3711 RTP RTCP st...

Page 121: ...onfiguration The following table lists the parameters you can use to configure the SRTP Parameter account X srtp_encryption 1 MAC cfg Description It configures whether to use audio encryption service Permitted Values 0 Disabled 1 Optional the phone will negotiate with the other phone what type of encryption to use for the ses sion 2 Compulsory the phone must use SRTP during a call Default 0 Web UI...

Page 122: ...atically encrypted using 16 character symmetric keys when uploading to the server by setting stat ic auto_provision encryption config to 1 For security reasons you should upload encrypted configuration files xx_Security enc files to the root directory of the provisioning server During auto provisioning the phone requests to download the boot file first and then down load the referenced configurati...

Page 123: ...red by the parameter static auto_provision aes_key com Permitted Values 16 32 characters Default Blank Web UI Settings Auto Provision Common AES Key Parameter static auto_provision aes_key mac y0000000000xx cfg Description It configures the plaintext AES key for encrypting decrypting the MAC Oriented files MAC cfg MAC local cfg and MAC contact xml The valid characters contain 0 9 A Z a z and the f...

Page 124: ... The screenshot of the main page is shown below 2 When you start the application tool a file folder named Encrypted is created automatically in the directory where the application tool is located 3 Click Browse to locate configuration file s for example account cfg from your local system in the Select File s field To select multiple configuration files you can select the first file and then press ...

Page 125: ...of target SIP servers l Digest authentication challenge requests with digest authentication using the local credentials for the asso ciated registered account l Source IP address validation and digest authentication apply both of the above methods Topic Incoming Network Signaling Validation Configuration Incoming Network Signaling Validation Configuration The following table lists the parameters y...

Page 126: ... REGISTER CANCEL OPTIONS INFO MESSAGE SUBSCRIBE NOTIFY REFER PRACK UPDATE Default Blank Parameter sip request_validation digest realm y0000000000xx cfg Description It configures the string used for the authentication parameter Realm when performing the digest authentication Permitted Values A valid string Default YealinkSPIP Parameter sip request_validation event y0000000000xx cfg Description It c...

Page 127: ...ample DECT IP Multi Cell System W80DM W80B 103 x x x rom W80DM W80B 103 83 0 70 rom W56H 61 x x x rom W56H 61 83 0 90 rom W53H 88 x x x rom W53H 88 83 0 90 rom CP930W 87 x x x rom CP930W 87 83 0 60 rom DD phone 66 x x x rom DD phone 66 84 0 115 rom W59R 115 x x x rom W59R 115 83 0 10 rom Note The W80DM W80B must work with the W56H W53H CP930W DD phone handset running a specific firmware version Wh...

Page 128: ...Note The priority of parameter over_the_air url w53h is higher than over_the_air url Permitted Values URL within 512 characters Default Blank Web UI Settings Upgrade Select and update handset firmware Parameter over_the_air url cp930w y0000000000xx cfg Description It configures the access URL of the CP930W phone firmware file Note The priority of parameter over_the_air url cp930w is higher than ov...

Page 129: ...p up tip on the handset Default 1 Parameter over_the_air base_trigger y0000000000xx cfg Description It enables or disables to upgrade the handset firmware compulsively when the base station detects a new handset firmware from the provisioning server Permitted Values 0 Disabled if over_the_air handset_tip is set to 1 Enabled it will pop up a tip on the handset to notify the user to confirm upgradin...

Page 130: ...e via the web user interface and the system will upgrade them one by one Procedure 1 Access the web user interface of the DM 2 Go to Settings Upgrade 3 Click Add to add an entrance to import the firmware You can add up to four entrances 4 Click Upgrade All The system will upgrade the handset one by one according to the order you import the firmware Related Topic Accessing Web User Interface ...

Page 131: ...ers you can use to configure the alert tone Parameter features call dialtone_time_out y0000000000xx cfg Description It configures the duration time in seconds that a dial tone plays before a call is dropped If it is set to 0 the call is not dropped Permitted Values Integer from 0 to 65535 Default 15 Parameter features voice_mail_tone_enable y0000000000xx cfg Description It enables or disables the ...

Page 132: ...Enabled if the handset s volume level for the current call is adjusted to level 4 or 5 the volume level automatically resets to 3 after the call That is the initial volume level is 3 for the next call Default 1 Parameter voice headset tia4965 enable y0000000000xx cfg Description It enables or disables the headset s volume level to be reset to level 3 after the call if the volume level for the curr...

Page 133: ...ack tone Busy When the callee is busy Call Waiting Call waiting tone For more information on call waiting refer to Call Waiting Tones Configuration The following table lists the parameters you can use to configure tones Parameter voice tone country y0000000000xx cfg Description It configures the country tone for the phones Permitted Values Custom Australia Austria Brazil Belgium Chile China Czech ...

Page 134: ...Blank Web UI Settings Tones Dial Parameter voice tone ring y0000000000xx cfg Description It customizes the ringback tone The value format is Freq Duration For more information on the value format refer to the parameter voice tone dial Note It works only if voice tone country is set to Custom If you want to disable this warning tone set it to 0 Permitted Values String Default Blank Web UI Settings ...

Page 135: ...acing a call the phone will offer the enabled audio codec list to the server and then use the audio codec negotiated with the called party according to the priority Topics Supported Audio Codecs Audio Codecs Configuration Supported Audio Codecs The following table summarizes the supported audio codecs on the phones Codec Algorithm Reference Bit Rate Sample Rate Packetization Time G722 G 722 RFC 35...

Page 136: ...codec The name payload_type of the audio codec g722 G722 pcmu PCMU pcma PCMA g729 G729 g726_16 G726 16 g726_24 G726 24 g726_32 G726 32 g726_40 G726 40 opus Opus ilbc iLBC Example account 1 codec g722 enable 1 Note The name of the audio codec in this parameter should be the correct one as listed in the above example otherwise the corresponding configuration will not take effect Permitted Values 0 D...

Page 137: ...f the audio codec in this parameter should be the correct one as listed in the above example otherwise the corresponding configuration will not take effect Permitted Values Integer from 0 to 10 Default When the audio codec is G722 the default value is When the audio codec is PCMU the default value is When the audio codec is PCMA the default value is When the audio codec is G729 the default value i...

Page 138: ...s You can also disable the ptime negotiation Topics Supported PTime of Audio Codec PTime Configuration Supported PTime of Audio Codec The following table summarizes the valid values of ptime for each audio codec Codec Packetization Time Minimum Packetization Time Maximum G722 10ms 40ms PCMA 10ms 40ms PCMU 10ms 40ms G729 10ms 80ms G726 16 10ms 30ms G726 24 10ms 30ms G726 32 10ms 30ms G726 40 10ms 3...

Page 139: ...If you change this parameter the phone will reboot to make the change take effect Acoustic Clarity Technology To optimize the audio quality in your network Yealink phones support the acoustic clarity technology Background Noise Suppression BNS Automatic Gain Control AGC Voice Activity Detection VAD Comfort Noise Gen eration CNG and jitter buffer Topics Background Noise Suppression BNS Automatic Ga...

Page 140: ... send CN packets when the phone detects a silence period CNG is used to generate comfortable noise when the phone receives CN packets from the other side Topic CNG Configuration CNG Configuration The following table lists the parameter you can use to configure CNG Parameter voice cng y0000000000xx cfg Description It enables or disables the CNG Comfortable Noise Generation feature Permitted Values ...

Page 141: ...e maximum delay time in milliseconds of the jitter buffer in the wired network Note It works only if voice jib adaptive is set to 1 Adaptive The value of this parameter should be greater than or equal to that of voice jib normal Permitted Values Integer from 0 to 400 Default 240 Web UI Settings Voice Jitter Buffer Max Delay Parameter voice jib normal y0000000000xx cfg Description It configures the...

Page 142: ... distributed over several fields denoted as Event End bit R bit Volume and Duration If the End bit is set to 1 the packet contains the end of the DTMF event You can configure the sending times of the end RTP Event packet l INBAND DTMF digits are transmitted in the voice band It uses the same codec as your voice and is audible to conversation partners l SIP INFO DTMF digits are transmitted by SIP I...

Page 143: ... Event Default 1 Web UI Handset Account Handset Registration Add Handset Edit DTMF Info Type Parameter features dtmf repetition y0000000000xx cfg Description It configures the repetition times for the phone to send the end RTP Event packet during an active call Permitted Values 1 2 or 3 Default 3 Web UI Features General Information DTMF Repetition Parameter features dtmf duration 2 y0000000000xx c...

Page 144: ...iguration Suppress DTMF Display Configuration The following table lists the parameters you can use to configure the suppress DTMF display Parameter features dtmf hide y0000000000xx cfg Description It enables or disables the phone to suppress the display of DTMF digits during an active call Permitted Values 0 Disabled 1 Enabled the DTMF digits are displayed as asterisks Default 0 Web UI Features Ge...

Page 145: ...ll l The handset receives a voice mail It is not applicable to CP930W Topic Power LED Indicator of Handset Configuration Power LED Indicator of Handset Configuration The following table lists the parameters you can use to configure the power LED indicator of the handset Parameter phone_setting common_power_led_enable y0000000000xx cfg Description It enables or disables the handset power LED indica...

Page 146: ...t Topic Handset Keypad Light Configuration Handset Keypad Light Configuration The following table lists the parameter you can use to configure the handset keypad light Parameter custom handset keypad_light enable y0000000000xx cfg Description It enables or disables the handset to turn on the keypad light digital key key key TRAN key and Mute key when any key is pressed Note It will take effect on ...

Page 147: ...rned off after the handset is idle for about 10 seconds 1 Enabled the backlight will be turned off after the handset is idle for about 30 minutes Default 1 Supported Devices W59R W53H W56H Handset UI OK Settings Display Display Backlight In Charger Parameter custom handset backlight_out_of_charger enable y0000000000xx cfg Description It enables or disables the handset backlight to be on for about ...

Page 148: ...oximately 10 seconds It is only applicable to W59R W56H W53H handsets Topic Handset Screen Saver Configuration Handset Screen Saver Configuration The following table lists the parameter you can use to configure the handset screen saver Parameter custom handset screen_saver enable 1 y0000000000xx cfg Description It enables or disables screen saver feature Note It will take effect on all handsets th...

Page 149: ...rkish Turkish 10 Turkish js 10 Turkish_note xml Russian Russian 11 Russian js 11 Russian_note xml Language Display Configuration The default language displayed on the phone handset user interface is English If your web browser displays a lan guage not supported by the IP phone the web user interface will display English by default You can specify the lan guages for the phone handset user interface...

Page 150: ...stomizing a Language Pack for Web Display Custom Language for Web Display Configuration Customizing a Language Pack for Web Display When you add a new language pack for the web user interface the language pack must be formatted as X name js X starts from 14 name is replaced with the language name If the language name is the same as the existing one the newly uploaded language file will override th...

Page 151: ...L within 511 characters For example http localhost X GUI name lang X starts from 014 name is replaced with the language name Default Blank Parameter wui_lang delete y0000000000xx cfg Description It deletes the specified or all custom web language packs and note language packs of the web user interface Permitted Values http localhost all or http localhost Y name js Y starts from 014 name is replace...

Page 152: ...a 2 Israel Tel Aviv 9 United States Alaska Time 2 Jordan Amman 8 Canada Vancouver Whitehorse 2 Latvia Riga 8 Mexico Tijuana Mexicali 2 Lebanon Beirut 8 United States Pacific Time 2 Moldova Kishinev 8 Baja California 2 Pretoria 7 Canada Edmonton Calgary 2 Jerusalem 7 Mexico Mazatlan Chihuahua 2 Russia Kaliningrad 7 United States Mountain Time 2 Bulgaria Sofia 7 United States MST no DST 2 Lithuania ...

Page 153: ...a RTZ 3 4 Canada Halifax Saint John 4 Port Louis 4 Atlantic Time Canada 4 30 Afghanistan Kabul 4 San Juan 5 Kazakhstan Aqtobe 4 Manaus Cuiaba 5 Kyrgyzstan Bishkek 4 Georgetown 5 Ekaterinburg RTZ 4 4 Chile Santiago 5 Karachi 4 Paraguay Asuncion 5 Tashkent 4 United Kingdom Bermuda Bermuda 5 Pakistan Islamabad 4 United Kingdom Falkland Islands 5 Russia Chelyabinsk 4 Trinidad Tobago 5 30 India Calcutt...

Page 154: ...roe Islands Torshavn 8 Ulaanbaatar 0 Ireland Dublin 8 45 Eucla 0 Edinburgh 9 Korea Seoul 0 Portugal Lisboa Porto Funchal 9 Japan Tokyo 0 Spain Canary Islands Las Palmas 9 Russia Yakutsk Chita 0 United Kingdom London 9 30 Australia Adelaide 0 Lisbon 9 30 Australia Darwin 0 Morocco 10 Australia Sydney Melbourne Canberra 1 Albania Tirane 10 Australia Brisbane 1 Austria Vienna 10 Australia Hobart 1 Be...

Page 155: ... required The NTP time server address can be offered by the DHCP server or configured manually Topic NTP Configuration NTP Configuration The following table lists the parameters you can use to configure the NTP Parameter local_time manual_ntp_srv_prior y0000000000xx cfg Description It configures the priority for the phone to use the NTP server address offered by the DHCP server Permitted Values 0 ...

Page 156: ...y Server Parameter local_time interval y0000000000xx cfg Description It configures the interval in seconds at which the phone updates time and date from the NTP server Permitted Values Integer from 15 to 86400 Default 1000 Web UI Settings Time Date Update Interval 15 86400s Parameter local_time time_zone y0000000000xx cfg Description It configures the time zone Permitted Values 12 to 14 For availa...

Page 157: ...han one city it is the best to keep their daylight saving time the same Time Zone name iType optional 0 1 0 DST by Date 1 DST by Week DST time type This item is needed if you want to configure DST szStart optional Month Day Hour for iType 0 Month 1 12 Day 1 31 Hour 0 midnight 23 Month Week of Month Day of Week Hour of Day for iType 1 Month 1 12 Week of Month 1 5 the last week Day of Week 1 7 Hour ...

Page 158: ...er Related Topic Time Zone DST Configuration The following table lists the parameters you can use to configure DST Parameter local_time summer_time y0000000000xx cfg Description It configures the Daylight Saving Time DST feature Permitted Values 0 Disabled 1 Enabled 2 Automatic Default 2 Web UI Settings Time Date Daylight Saving Time Parameter local_time dst_time_type y0000000000xx cfg Description...

Page 159: ...scription It configures the end time of the Daylight Saving Time DST Note It works only if local_time summer_time is set to 1 Enabled Permitted Values Month Day Hour DST by Date use the following mapping Month 1 January 2 February 12 December Day 1 the first day in a month 31 the last day in a month Hour 0 0am 1 1am 23 11pm Month Week of Month Day of Week Hour of Day DST by Week use the following ...

Page 160: ...can customize the time and date by choosing between a variety of time and date formats including options to date format with the day month or year and time format in 12 hours or 24 hours or you can also custom the date format as required The following table lists the parameters you can use to configure time and date format Parameter custom handset time_format y0000000000xx cfg Description It confi...

Page 161: ... in 12 hour format with AM or PM specified 1 Hour 24 the time will be displayed in 24 hour format for example 2 00 PM displays as 14 00 Default 1 Web UI Settings Time Date Time Format Parameter local_time date_format y0000000000xx cfg Description It configures the date format Note The value configured by the parameter lcl datetime date format takes precedence over that configured by this parameter...

Page 162: ...tomization Rule Note It will take effect on all handsets that are registered on the same system If configured users can only change the date format via the handset Default Blank Date Customization Rule You need to know the following rules when customizing date formats Format Description Y YY It represents a two digit year For example 16 17 18 Y is used more than twice for example YYY YYYY It repre...

Page 163: ...бв 11 АБВ 12 אבג Default For DD phone Abc For W59R W56H W53H CP930W 1 Search Source List in Dialing The search source list in dialing allows you to search entries from the source list when the phone is on the pre dial ing dialing screen You can select the desired entry to dial out quickly The search source list can be configured using a supplied super search template file super_search xml Topics S...

Page 164: ...le 1 Open the search source file 2 To configure each directory list edit the values within double quotes in the corresponding field For example enable the local directory search disable the call log search and specify a priority item id_name local_directory_search display_name Local Contacts priority 1 enable 1 item id_name calllog_search display_name History priority 2 enable 0 3 Save the change ...

Page 165: ... Directory Settings Search Source List In Dialing Parameter search_in_dialing history priority y0000000000xx cfg Description It configures the search priority of the call history list Permitted Values Integer greater than or equal to 0 Default 2 Web UI Directory Settings Search Source List In Dialing Parameter search_in_dialing remote_phone_book enable y0000000000xx cfg Description It enables or d...

Page 166: ...ts and how to display the contact information If the contact exists in the phone directory the phone displays the saved contact name and number If not it will use the Calling Line Identification Presentation CLIP or Connected Line Identification Presentation COLP to display the contact s iden tity Topic Call Display Configuration Call Display Configuration The following table lists the parameters ...

Page 167: ...arameter the phone will reboot to make the change take effect Display Method on Dialing When the phone is on the pre dialing or dialing screen the account information will be displayed on the phone screen Yealink phones support three display methods Label Display Name and User Name You can customize the account information to be displayed on the IP phone as required Topic Display Method on Dialing...

Page 168: ...ialing Recent call display allows you to view the placed calls list when the phone is on the dialing screen You can select to place a call from the placed calls list Topic Recent Call in Dialing Configuration Recent Call in Dialing Configuration The following table lists the parameter you can use to configure the recent call display in dialing Parameter super_search recent_call y0000000000xx cfg D...

Page 169: ...ndset in the charger cradle For CP930W you can only configure it by navigating to Menu Settings Basic Settings Sound Advisory Tones Confirmation l Low Battery plays when battery capacity is low and the handset requires being charged For CP930W you can only configure it by navigating to Menu Settings Basic Settings Sound Advisory Tones Low Battery Topic Advisory Tones Configuration Advisory Tones C...

Page 170: ...dset to play a tone when battery capacity is low Note It will take effect on all handsets that are registered on the same system It works only if stat ic auto_provision handset_configured enable is set to 1 Enabled and the silent mode is off Permitted Values 1 Do not modify the handset configuration Keep the original configuration of the handset 0 Disabled 1 Enabled Default 1 Supported Devices W59...

Page 171: ...XML Phone Book Default 0 Parameter custom handset defined_left_key xml_url custom handset defined_right_key xml_url custom handset defined_direction_left_key xml_url custom handset defined_direction_right_key xml_url custom handset defined_direction_up_key xml_url custom handset defined_direction_down_key xml_url y0000000000xx cfg Description It configures the available access URL to browse the XM...

Page 172: ...n ask the distributor or Yealink FAE for local contact template You can also obtain the local contact template online http support yealink com documentFront forwardToDocumentFrontDisplayPage Topics Local Contact File Elements and Attributes Customizing Local Contact File Local Contact File Elements and Attributes The following table lists the elements and attributes you can use to add groups or co...

Page 173: ... parameter you can use to upload the local contact files Parameter handset X contact_list url 1 y0000000000xx cfg Description It configures the access URL of the contact file of a specific handset Permitted Values URL within 511 characters Default Blank Web UI Directory DECT Directory Import Contacts Import to Handset X 1 X is the handset ID X 1 100 Lightweight Directory Access Protocol LDAP LDAP ...

Page 174: ...d 1 Enabled Default 0 Web UI Directory LDAP LDAP Enable Parameter ldap name_filter y0000000000xx cfg Description It configures the search criteria for LDAP contact names lookup The symbol in the filter stands for any character The symbol in the filter stands for the name entered by the user Example ldap name_filter cn sn When the cn or sn of the LDAP contact matches the entered name the record wil...

Page 175: ...ldap tls_mode y0000000000xx cfg Description It configures the connection mode between the LDAP server and the phone Permitted Values 0 LDAP The unencrypted connection between the LDAP server and the IP phone port 389 is used by default 1 LDAP TLS Start The TLS SSL connection between the LDAP server and the IP phone port 389 is used by default 2 LDAPs The TLS SSL connection between the LDAP server ...

Page 176: ...ameter can be left blank in case the server allows anonymous to log into Otherwise you will need to provide the password to log into the LDAP server Permitted Values String within 99 characters Default Blank Web UI Directory LDAP LDAP Password Parameter ldap max_hits y0000000000xx cfg Description It configures the maximum number of search results to be returned by the LDAP server If the value of t...

Page 177: ...es Parameter ldap display_name y0000000000xx cfg Description It configures the display name of the contact record displayed on the phone screen The value must start with a symbol Example ldap display_name cn The cn of the contact record is displayed on the phone screen Permitted Values String within 99 characters Default Blank Web UI Directory LDAP LDAP Display Name Parameter ldap version y0000000...

Page 178: ... server first if no result found it will search 44123456789 from the server again The phone will display all the search results Note It works only if ldap call_in_lookup is set to 1 Enabled You may need to set ldap name_fil ter to be cn sn telephoneNumber mobile for searching the telephone numbers starting with symbol Permitted Values 0 Disabled 1 Enabled Default 0 Parameter ldap customize_label y...

Page 179: ...in Menu xml file The following table lists the elements you can use to add groups or contacts in the remote phone book file We recommend that you do not edit these elements Template Element Valid Values Department xml Menu xml MenuItem Name Department Name URL Department URI URL MenuItem Add a contact department group file Specify the department group name between Name and Name Specify the departm...

Page 180: ...m Permitted Values String within 99 characters Default Blank Web UI Directory Remote Phone Book Display Name Parameter remote_phonebook display_name y0000000000xx cfg Description It configures the display name of the remote phone book If it is left blank Remote Phone Book will be the display name Permitted Values String within 99 characters Default Blank Parameter features remote_phonebook enable ...

Page 181: ... Market After provision you can navigate to OK Directory Remote Phone Book to access the corporate directory Shared Directory The shared directory can store up to 1000 contacts Users can manage contacts and use them in all handsets that are registered on the same system Topics Shared Directory Configuration Shared Contact File Customization Shared Directory Configuration The following table lists ...

Page 182: ...pecify the contact name Note The contact name cannot be blank or duplicated office_number Specify the office number mobile_number Specify the mobile number other_number Specify the other number Customizing Shared Contact File 1 Open the shared contact file 2 To add a contact add contact display_name office_number mobile_number other_number to the file Each starts on a new line 3 Specify the values...

Page 183: ...rs Default Blank Parameter xml_phonebook data X password 1 y0000000000xx cfg Description It configures the authentication password to request the XML phonebook Permitted Values String within 64 characters Default Blank Parameter xml_phonebook data max_hits y0000000000xx cfg Description It configures the maximum number of contacts returned by the server when you perform a XML phone book search Note...

Page 184: ...tory Remote Phone Book Net work Directory or Blacklist Permitted Values 0 Approximate string matching the phone will search the contact numbers or names contain the entered character s 1 Prefix matching the phone will search the contact numbers or names start with the entered char acter s Default 0 ...

Page 185: ...number of the remote party Time Shows the call initiation time Duration Shows the duration of the call Related Topic Call Log Configuration Call Log Configuration The following table lists the parameter you can use to change the call log settings Parameter features save_call_history y0000000000xx cfg Description It enables or disables the phone to log the call history missed calls placed calls rec...

Page 186: ...dial now rules l Area code are also known as Numbering Plan Areas NPAs They usually indicate geographical areas in one country When entered numbers match the predefined area code rule the phone will automatically add the area code before the numbers when dialing out them Yealink phones only support one area code rule l Block out prevents users from dialing out specific numbers When entered numbers...

Page 187: ...ce number stands for the corresponding parenthesis Example A replace rule configuration Prefix 001 xxx 45 xx Replace 9001 145 2 When you dial out 0012354599 on your phone the phone will replace the number with 90012354599 1 means 3 digits in the first parenthesis that is 235 2 means 2 digits in the second parenthesis that is 99 Replace Rule File Customization The replace rule file helps create mul...

Page 188: ...ts the attributes you can use to add dial now rules to the dial now file Attributes Description DialNowRule Specify the dial now number LineID Specify a registered line to apply the dial now rule Valid Values 0 100 0 stands for all lines 1 100 stand for line1 line100 Multiple line IDs are separated by commas Customizing the Dial Now File 1 Open the dial now file 2 To add a dial now rule add Data D...

Page 189: ...count Parameter dialplan_replace_rule url y0000000000xx cfg Description It configures the access URL of the replace rule template file For customizing replace rule template file refer to Replace Rule File Customization Permitted Values URL within 511 characters Default Blank 1 X is from 1 to 100 Dial Now Configuration You can configure dial now rules either one by one or in batch using a dial now ...

Page 190: ...le Parameter dialplan_dialnow url y0000000000xx cfg Description It configures the access URL of the dial now template file For customizing dial now template file refer to Dial Now File Customization Permitted Values String within 511 characters Default Blank 1 X is from 1 to 20 Area Code Configuration The following table lists the parameters you can use to configure the area code Parameter dialpla...

Page 191: ...itted Values 0 to 100 Default Blank Web UI Settings Dial Plan Area Code Account Block Out Configuration The following table lists the parameters you can use to configure the block out Parameter dialplan block_out number X 1 y0000000000xx cfg Description It configures the block out numbers Example dialplan block_out number 1 4321 When you dial the number 4321 on your phone the dialing will fail and...

Page 192: ...s may need to be con figured for emergency routing avoiding that emergency calls could not get through because of the server failure If the phone is not locked it checks against the regular dial plan If the phone is locked it checks against the emer gency dial plan Topic Emergency Dialplan Configuration Emergency Dialplan Configuration The following table lists the parameters you can use to config...

Page 193: ...cy server X address 1 y0000000000xx cfg Description It configures the IP address or domain name of the emergency server X to be used for routing calls Note If the account information has been configured no matter whether the account registration suc ceeds or fails the emergency calls will be dialed using the following priority SIP server emergency server if not the emergency server will be used It...

Page 194: ...ook hot line dialing feature which allows the phone to automatically dial out the pre configured number when you call any number The SIP server may then prompts you to enter an activation code for call service Only if you enter a valid activation code the phone will use this account to dial out a call successfully Off hook hot line dialing feature is configurable on a per line basis and depends on...

Page 195: ...t 180 Anonymous Call Anonymous call allows the caller to conceal the identity information shown to the callee The callee s phone screen prompts an incoming call from anonymity Anonymous calls can be performed locally or on the server When performing anonymous call on local the phone sends an INVITE request with a call source From Anonymous sip anonymous anonymous invalid If per forming Anonymous c...

Page 196: ...in 32 characters Default Blank Web UI Handset Account Handset Registration Add Handset Edit Send Anonymous Code On Code Parameter account X anonymous_call_offcode 1 MAC cfg Description It configures the anonymous call off code The phone will send the code to deactivate the anonymous call feature on server side when you deac tivate it on the phone Permitted Values String within 32 characters Defaul...

Page 197: ... to answer incoming calls by lifting the handset from the charger cradle without having to press the off hook key Note It works if the handset is placed in the charger cradle and the parameter static auto_pro vision handset_configured enable is set to 1 Enabled Permitted Values 1 Do not modify the handset configuration Keep the original configuration of the handset 0 Disabled 1 Enabled Default 1 H...

Page 198: ...nfigures the IP phone to send anonymous call rejection on off code to activate deactivate the server side anonymous call rejection feature for account X Permitted Values 0 Off Code the phone will send anonymous rejection off code to the server when you deactivate the anonymous call rejection feature 1 On Code the phone will send anonymous rejection on code to the server when you activate the anony...

Page 199: ... Information Call Waiting Handset UI OK Call Features Call Waiting Status Parameter call_waiting tone y0000000000xx cfg Description It enables or disables the phone to play the call waiting tone when the phone receives an incoming call during a call Note It works only if call_waiting enable is set to 1 Enabled Permitted Values 0 Disabled 1 Enabled Default 1 Web UI Features Audio Call Waiting Tone ...

Page 200: ...e DND settings Parameter features dnd allow y0000000000xx cfg Description It enables or disables the DND feature Permitted Values 0 Disabled DND cannot be activated and users are not allowed to configure DND on the phone 1 Enabled Default 1 Parameter features dnd_refuse_code y0000000000xx cfg Description It configures a return code and reason of SIP response messages when rejecting an incoming cal...

Page 201: ...acters Default Blank Web UI Features Forward DND DND AccountX Off Code DND Synchronization for Server side Configuration DND synchronization feature provides the capability to synchronize the status of the DND features between the IP phone and the server If the DND is activated in phone mode the DND status changing locally will be synchronized to all registered accounts on the server but if the DN...

Page 202: ... It enables or disables the phone to use inactive outgoing hold signaling Note It works only if sip rfc2543_hold is set to 0 Disabled Permitted Values 0 Disabled SDP media direction attribute a sendonly is used when placing a call on hold 1 Enabled SDP media direction attribute a inactive is used when placing a call on hold RTP pack ets will not be sent or received Default 0 1 X is the account ID ...

Page 203: ...s his tory Default 1 Web UI Features General Information Diversion History Info Call Forward Feature Configuration Yealink phones support call forward on code and off code to activate and deactivate server side call forward fea ture They may vary on different servers Topic Call Forward Configuration The following table lists the parameters you can use to configure call forward Parameter account X ...

Page 204: ...ode to deactivate the server side always forward feature The phone will send the always forward off code to the server when you deactivate always forward feature on the phone Note It works only if features fwd allow is set to 1 Enabled and features fwd_mode is set to 1 Custom Permitted Values String within 32 characters Default Blank Web UI Features Forward DND Forward AccountX Always Forward Off ...

Page 205: ... It works only if features fwd allow is set to 1 Enabled and features fwd_mode is set to 1 Custom Permitted Values String within 32 characters Default Blank Web UI Features Forward DND Forward AccountX Busy Forward Off Code Parameter account X timeout_fwd enable 1 MAC cfg Description It triggers no answer forward feature to on or off Note It works only if features fwd allow is set to 1 Enabled and...

Page 206: ...end the no answer forward off code to the server when you deactivate no answer for ward feature on the phone Note It works only if features fwd allow is set to 1 Enabled and features fwd_mode is set to 1 Custom Permitted Values String within 32 characters Default Blank Web UI Features Forward DND Forward AccountX No Answer Forward Off Code 1 X is the account ID X 1 100 Call Forward Synchronization...

Page 207: ...sfer a call with prior consulting Attended transfer is imple mented by a REFER method with Replaces in the Refer To header Topic Call Transfer Configuration Call Transfer Configuration The following table lists the parameters you can use to configure call transfer Parameter transfer semi_attend_tran_enable y0000000000xx cfg Description It enables or disables the semi attended transfer Permitted Va...

Page 208: ...ference type Parameter account X conf_type 1 MAC cfg Description It configures the conference type for a specific account Permitted Values 0 Local Conference 2 Network Conference Default 0 Web UI Handset Account Handset Registration Add Handset Edit Conference Type 1 X is the account ID X 1 100 Network Conference Configuration Network conference also known as a centralized conference provides you ...

Page 209: ...o the charging cradle Topic End Call on Hook Configuration End Call on Hook Configuration The following table lists the parameter you can use to configure the end call on hook Parameter phone_setting end_call_on_hook enable y0000000000xx cfg Description It enables or disables to end a call when placing the handset into the charger cradle Permitted Values 0 Never 1 Always Default 1 Supported Device...

Page 210: ...sfully Topic Call Park and Retrieve Configuration Call Park and Retrieve Configuration The following table lists the parameters you can use to configure the call park and retrieve Parameter features call_park park_mode y0000000000xx cfg Description It configures the call park mode Permitted Values 1 FAC park a call through dialing the call park code 2 Transfer blind transfer the call to a shared p...

Page 211: ... a held call remotely l Barge in an active call l Pull a shared call Topic Shared Call Appearance SCA Configuration Shared Call Appearance SCA Configuration In SCA scenario an incoming call can be presented to multiple phones simultaneously Any IP phone can be used to originate or receive calls on the shared line Yealink phones support SCA using a SUBSCRIBE NOTIFY mechanism as specified in RFC 326...

Page 212: ...ited MWI The IP phone sends a SUBSCRIBE message to the server for message summary updates The server sends a message summary NOTIFY within the subscription dialog each time the MWI status changes Unso licited MWI is a server related feature Solicited MWI The IP phone can subscribe to the MWI messages to the account or the voice mail number For soli cited MWI you must enable MWI subscription featur...

Page 213: ...cator to a specific account 1 Enabled Default 0 Web UI Handset Account Handset Registration Add Handset Edit Subscribe MWI to Voice Mail Parameter voice_mail number X 1 MAC cfg Description It configures the voice mail number Permitted Values String within 99 characters Default Blank Web UI Handset Account Handset Registration Add Handset Edit Voice Mail Handset UI OK Voice Mail Set Voice Mail Numb...

Page 214: ...1 y0000000000xx cfg Description It enables or disables the device management feature Permitted Values 0 Disabled 1 Enabled Default 0 Parameter static dm server address 1 y0000000000xx cfg Description It configures the server address of the Yealink Device Management Platform Permitted Values String within 512 characters Default Blank Parameter static dm server port 1 y0000000000xx cfg Description I...

Page 215: ... to display the identity of the connected party specified for outgoing calls The phones can display the Dialed Digits or the identity in a SIP header Remote Party ID P Asserted Identity or contact received or the identity in the From header carried in the UPDATE mes sage sent by the callee as described in RFC 4916 Connected line identification presentation is also known as Called line identificati...

Page 216: ... caller identity from the PPI header Default 0 Parameter sip cid_source preference y0000000000xx cfg Description It configures the priority order for the sources of caller identity information Note Yealink phones can derive caller identity from the following SIP headers From P Asserted Iden tity PAI P Preferred Identity and Remote Party ID RPID It works only if account X cid_source is set to 6 PRE...

Page 217: ...n prevent the phone from receiving the ghost calls whose phone number maybe 100 1000 and so on If you enable this feature the phone cannot accept an IP address call Topic Accept SIP Trust Server Only Configuration Accept SIP Trust Server Only Configuration The following table lists the parameters you can use to configure accept SIP trust server only Parameter sip trust_ctrl y0000000000xx cfg Descr...

Page 218: ...Forwards 70 User Agent Yealink W80B 103 83 254 58 Supported 100rel Allow Events talk hold conference refer check sync Content Length 302 Topic 100 Reliable Retransmission Configuration 100 Reliable Retransmission Configuration The following table lists the parameter you can use to configure the 100 reliable retransmission Parameter account X 100rel_enable 1 MAC cfg Description It enables or disabl...

Page 219: ...timer T1 in seconds Permitted Values Float from 0 5 to 10 Default 0 5 Parameter sip timer_t2 y0000000000xx cfg Description It configures the SIP session timer T2 in seconds Permitted Values Float from 2 to 40 Default 4 Parameter sip timer_t4 y0000000000xx cfg Description It configures the SIP session timer T4 in seconds Permitted Values Float from 2 5 to 60 Default 5 Session Timer Session timer al...

Page 220: ...ll send periodic UPDATE requests to refresh the session during a call Default 0 Web UI Handset Account Handset Registration Add Handset Edit Session Timer Parameter account X session_timer expires 1 MAC cfg Description It configures the interval in seconds for refreshing the SIP session during a call An UPDATE will be sent after 50 of its value has elapsed For example if it is set to 1800 1800s th...

Page 221: ...n Talking Reserve in User Name Reserve in User Name feature allows the phones to reserve in user name When Reserve in User Name fea ture is disabled will be converted into 23 For example the user registers an account user name 1010 on the phone the phone will send 1010 23 instead of 1010 in the REGISTER message or INVITE message to the SIP server Example of a SIP REGISTER message INVITE sip 2 10 2...

Page 222: ...n Busy Tone Delay Configuration The following table lists the parameter you can use to configure busy tone delay Parameter features busy_tone_delay y0000000000xx cfg Description It configures the duration in seconds that the busy tone lasts when the call is released by the remote party Permitted Values 0 the phone will not play a busy tone 3 3s a busy tone lasts for 3 seconds on the phone 5 5s a b...

Page 223: ...CT IP Multi Cell DECT Manager Parameter web_setting base title y0000000000xx cfg Description It configures the title bar name of the web page for W80B Permitted Values String within 32 characters Default Yealink DEV Yealink W80B Parameter web_setting base model_name y0000000000xx cfg Description It configures the model name of the web page for W80B Permitted Values String within 32 characters Defa...

Page 224: ...r 1 MAC cfg Description It configures the user name for XSI authentication Note It works only if bw xsi enable is set to 1 Enabled Permitted Values String within 99 characters Default Blank Web UI Applications Broadsoft XSI XSI Account User ID Parameter account X xsi password 1 MAC cfg Description It configures the password for XSI authentication Note It works only if sip authentication_for_xsi is...

Page 225: ...0 Web UI Applications Broadsoft XSI XSI Account Port Parameter bw xsi enable 2 y0000000000xx cfg Description It enables or disables the XSI authentication feature for the phone Permitted Values 0 Disabled 1 Enabled If it is set to 0 Disabled the following features are unavailable on the phone BroadWorks Anywhere Remote Office Line ID Blocking Anonymous Call Rejection Simultaneous Ring Personal Bro...

Page 226: ...y enable is set to 1 Enabled Permitted Values 0 Disabled 1 Enabled Default 1 Web UI Applications Broadsoft XSI Network Directory Group Parameter bw_phonebook personal_enable y0000000000xx cfg Description It enables or disables the phone to display the personal directory Note It works only if bw xsi directory enable is set to 1 Enabled Permitted Values 0 Disabled 1 Enabled Default 1 Web UI Applicat...

Page 227: ...n Web UI Applications Broadsoft XSI Network Directory Enterprise Common Parameter bw_phonebook custom y0000000000xx cfg Description It enables or disables the custom directory feature Note It works only if bw xsi directory enable is set to 1 Enabled Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Applications Broadsoft XSI Network Directory Enable Custom Directory Parameter bw_phonebook gro...

Page 228: ...disables the user to view BroadSoft Call Log for multiple accounts Note It works only if bw xsi call_log enable is set to 1 Enabled Permitted Values 0 Disabled you will directly access the BroadSoft Call Log for the first account by default and you can only view the BroadSoft call log entry for the first account 1 Enabled you are allowed to select a specific account to access the BroadSoft Call Lo...

Page 229: ...efault 0 Web UI Features Call Park Call Park Mode Parameter features call_park group_enable y0000000000xx cfg Description It enables or disables the group call park feature Permitted Values 0 Disabled 1 Enabled users can select GPark during a call to park a call to the first available user in the call park group Default 0 Web UI Features Call Park Group Call Park Parameter features call_park park_...

Page 230: ... it works only if bw xsi enable is set to 1 Enabled Permitted Values 0 Local 1 XSI the status of the call waiting feature between the IP phone and the BroadWorks server can be synchronized Default 0 BroadSoft DND and Forward Sync The BroadSoft synchronization feature provides the capability to synchronize the status of the DND and forward fea tures between the IP phone and the server If the DND or...

Page 231: ...X check_to_tag enable 1 MAC cfg Description It enables or disables the phone to check if the To tag is carried in the To header in renewal request Permitted Values 0 Disabled 1 Enabled If the To tag does not exist the phone will reject the request Default 0 Parameter sip send_response_by_request y0000000000xx cfg Description It configures where the IP phone retrieves the destination address for re...

Page 232: ... enables or disables the phone to process the push XML via SIP NOTIFY message Note It is only applicable to modify configurations of the IP phones Permitted Values 0 Disabled 1 Enabled Default 0 1 X is the account ID X 1 100 Call Settings Parameters Parameter phone_setting end_call_net_disconnect enable y0000000000xx cfg Description It enables or disables the phone to end the call if the network i...

Page 233: ... Pcap trace saves the capture files of all bases including DM l DM is named as DM_IP_STIME_TIME xxx l Base is named as DM_IP_STIME_BASE_RPN_IP_TIME xxx Where xxx refers to the suffix name of the file such as pcap log bin STIME indicates the time when you click Start on web user interface TIME represents the time when the DM Base uploads the files to the server Example DM_10 81 6 81_20191205T093800...

Page 234: ...ord y0000000000xx cfg Description It configures the password used to authenticate to the diagnostic server Permitted Values String within 64 characters Default Blank Web UI Settings Configuration All Base Diagnostics Password Parameter static diagnose type y0000000000xx cfg Description It configures the type of all base diagnostics information to be uploaded Permitted Values 1 Pcap 2 Local Log 3 B...

Page 235: ...les Local Logging Configuration The following table lists the parameters you can use to configure local logging Parameter static local_log enable y0000000000xx cfg Description It enables or disables the phone to record log locally Note We recommend that you do not disable this feature Permitted Values 0 Disabled the phone will stop recording log to the log files locally The log files recorded befo...

Page 236: ... Configuration Max Log File Size 2048 20480KB Parameter static auto_provision local_log backup enable y0000000000xx cfg Description It enables or disables the phone to upload the local log files to the provisioning server or a specific server Note The upload path is configured by the parameter static auto_provision local_log backup path Permitted Values 0 Disabled 1 Enabled the phone will upload t...

Page 237: ...escription It configures whether the uploaded local log files overwrite the existing files or are appended to the existing files Permitted Values 0 Overwrite 1 Append not applicable to TFTP Server Default 0 Parameter static auto_provision local_log backup append limit_mode y0000000000xx cfg Description It configures the behavior when local log files on the provisioning server or a specific server ...

Page 238: ...ld 5 Click Confirm to accept the change 6 Reproduce the issue 7 Click Export to open the file download window and then save the file to your local system Viewing the Log Files You can verify whether you got the correct log through the following key fields l 0 emerg l 1 alert l 2 crit l 3 error l 4 warning l 5 notice l 6 info The default local log level is 3 The following figure shows a portion of ...

Page 239: ...yslog Server Syslog Logging Configuration The following table lists the parameters you can use to configure syslog logging Parameter static syslog enable y0000000000xx cfg Description It enables or disables the phone to upload log messages to the syslog server in real time Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Settings Configuration Syslog Enable Syslog Parameter static syslog ser...

Page 240: ...termines the lowest severity of events to log Permitted Values 0 Emergency system is unusable 1 Alert action must be taken immediately 2 Critical critical conditions 3 Critical error conditions 4 Warning warning conditions 5 Warning normal but significant condition 6 Informational informational messages Default 3 Web UI Settings Configuration Syslog Syslog Level Parameter static syslog facility y0...

Page 241: ...utilize both Facilities 9 and 15 for clock cron at messages Default 16 Web UI Settings Configuration Syslog Syslog Facility Parameter static syslog prepend_mac_address enable y0000000000xx cfg Description It enables or disables the phone to prepend the MAC address to the log messages exported to the sys log server Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Settings Configuration Syslog...

Page 242: ...n also reset the IP phone to custom factory configurations if required The custom factory configurations are the settings defined by the user to keep some custom settings after resetting You have to import the custom factory configuration files in advance Note The Reset local settings Reset non static settings Reset static settings Reset userdata local config option on the web user interface appea...

Page 243: ...d Values URL within 511 characters Default Blank Web UI Settings Configuration Import Factory Deleting the Custom Factory Settings Files You can delete the user defined factory configurations via the web user interface Procedure 1 From the web user interface click Settings Configuration 2 Click Del Delete in the Import Factory Config field The web user interface prompts you whether to delete the u...

Page 244: ...he Pcap Type drop down menu 3 Click Start in the Pcap Feature field to start capturing signal traffic 4 Reproduce the issue to get stack traces 5 Click Stop in the Pcap Feature field to stop capturing 6 Click Export to open the file download window and then save the file to your local system Watch Dog The IP phone provides a troubleshooting feature called Watch Dog which helps you monitor the IP p...

Page 245: ...ociated with non static parameters made via the phone user interface and web user interface It can be exported only if static auto_provision custom protect is set to 1 Enabled l MAC all cfg It contains all changes made via the phone user interface web user interface and using con figuration files l MAC static cfg It contains all changes associated with static parameters for example network setting...

Page 246: ...Configuration block click Browse to locate a BIN configuration file from your local system 3 Click Import to import the configuration file Topic BIN Files Import URL Configuration BIN Files Import URL Configuration The following table lists the parameter you can use to configure the BIN files import URL Parameter static configuration url 1 y0000000000xx cfg Description It configures the access URL...

Page 247: ... code and area l Line status l Base Station Status base station name base status MAC address IPv4 address Topic Viewing Device Status Viewing Device Status You can view device status via the handset user interface by navigating to OK Status You can also view the device status via the web user interface Procedure 1 Open a web browser on your computer 2 Enter the IP address in the browser s address ...

Page 248: ...00xx cfg Description It configures the IP phone behavior when receiving a SIP NOTIFY message which contains the header Event check sync Permitted Values 0 The phone will reboot only if the SIP NOTIFY message contains an additional string reboot true 1 The phone will reboot 2 The phone will ignore the SIP NOTIFY message Default 1 Rebooting the Device via Web User Interface You can reboot your IP ph...

Page 249: ...he Ethernet cable is not loose l Ensure that the Ethernet cable is not damaged l Ensure that the IP address and related network parameters are set correctly l Ensure that your network switch or hub is operational Time and Date Issues Display time and date incorrectly Check if the IP phone is configured to obtain the time and date from the NTP server automatically If your phone is unable to access ...

Page 250: ...the call to ensure another line may provide a better connection There is no sound when the other party picks up the call If the caller and receiver cannot hear anything there is no sound at all when the other party picks up the call the possible reason could be the phone cannot send the real time transport protocol RTP streams in which audio data is transmitted to the connected call Try to disable...

Page 251: ...t the system log to a provisioning server FTP TFTP server Do one of the following l Ensure that the FTP TFTP server is downloaded and installed on your local system l Ensure that you have configured the FTP TFTP server address correctly via the web user interface on your IP phone l Reboot the phone The configurations require a reboot to take effect Fail to export the system log to a syslog server ...

Page 252: ... caller ID that will be displayed on the callee s phone screen Server configurations may override the local ones On code and off code They are codes that the IP phone sends to the server when a certain action takes place On code is used to activate a feature on the server side while off code is used to deactivate a feature on the server side For example if you set the Always Forward on code to be ...

Page 253: ...ation changes take effect when some users are in the call Provisioning Method Modified Items Results Web User Interface Base related configurations Base station name The configuration change takes effect immediately but the call on the handset will not be affected Modify cluster sync level act ive status or network para meters Reboot the base Delete the base The handset prompts you that the call w...

Page 254: ...annot get an IP address Try connecting the base station to another switch port if the network indicator still slowly flashes please try a reset Handset Issues How to check which area the handset is used for Go to OK Status Handset Area Register Issue Why cannot the handset be registered to the base station If the network works normally you can check the compatibility between the base station and t...

Page 255: ... path OK Status Line Status l Ensure that the SIP account parameters have been configured correctly Upgrade Issue Why doesn t the DECT IP phone upgrade firmware successfully Do one of the following l Ensure that the target firmware version is not the same as the current one l Ensure that the target firmware is applicable to the DECT IP phone model l Ensure that the current or the target firmware i...

Page 256: ...and Key Agreement AKA l RFC 3311 The Session Initiation Protocol SIP UPDATE Method l RFC 3312 Integration of Resource Management and SIP l RFC 3313 Private SIP Extensions for Media Authorization l RFC 3323 A Privacy Mechanism for the Session Initiation Protocol SIP l RFC 3324 Requirements for Network Asserted Identity l RFC 3325 SIP Asserted Identity l RFC 3326 The Reason Header Field for the Sess...

Page 257: ...tocol SDP Offer Answer Examples l RFC 4353 A Framework for Conferencing with the SIP l RFC 4458 SIP URIs for Applications such as Voicemail and Interactive Voice Response IVR l RFC 4475 Session Initiation Protocol SIP Torture l RFC 4485 Guidelines for Authors of Extensions to the SIP l RFC 4504 SIP Telephony Device Requirements and Configuration l RFC 4566 SDP Session Description Protocol l RFC 45...

Page 258: ...ferencing 05 txt Connection Reuse in the Session Initiation Protocol SIP l draft ietf sipping rtcp summary 02 txt Session Initiation Protocol Package for Voice Quality Reporting Event l draft ietf sip connect reuse 06 txt Connection Reuse in the Session Initiation Protocol SIP l draft ietf bliss shared appearances 15 txt Shared Appearances of a Session Initiation Protocol SIP Address of Record AOR...

Page 259: ...Administrator s Guide for W80 DECT IP Multi Cell System 256 W80DM Menu Structure Overview ...

Page 260: ...Appendix 257 W80B Menu Structure Overview ...

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