Troubleshooting Solutions
248
Item
Description
1
103
Firmware ID.
The firmware ID for each device is 103.
2
83
Major version.
Note
: The larger it is, the newer the major version is.
3
0
A fixed number.
4
15
Minor version.
Note
: With the same major version, the larger it is, the newer the minor version is.
The IP phone does not update the configurations
Do one of the following:
l
Ensure that the configuration is set correctly.
l
Reboot the phone. Some configurations require a reboot to take effect.
l
Ensure that the configuration is applicable to the IP phone model.
l
The configuration may depend on support from a server.
System Log Issues
Fail to export the system log to a provisioning server (FTP/TFTP server)
Do one of the following:
l
Ensure that the FTP/TFTP server is downloaded and installed on your local system.
l
Ensure that you have configured the FTP/TFTP server address correctly via the web user interface on your IP
phone.
l
Reboot the phone. The configurations require a reboot to take effect.
Fail to export the system log to a syslog server
Do one of the following:
l
Ensure that the syslog server can save the syslog files exported from the IP phone.
l
Ensure that you have configured the syslog server address correctly via the web user interface on your IP phone.
l
Reboot the phone. The configurations require a reboot to take effect.
Password Issues
Restore the administrator password
Factory reset can restore the original password. All custom settings will be overwritten after reset.