Xerox VersaLink C415, User Manual

Page: 269 / 336

Print, Copy, and Scan Problems
I D E N T I F Y I N G P R I N T , C O P Y , A N D S C A N P R O B L E M S
Problems with the output quality of your printer can be a print-related, copy-related, or scan-related problem. A
quick test can help you to identify where a problem exists.
To identify if a problem is print-related or scan-related, do the following:
1. Print the Getting Started guide:
a. At the printer control panel, press the H Hoom mee button.
b. Touch D Deevviiccee, then touch IInnffoorrm maattiioonn PPaaggeess.
c. Touch G Geettttiinngg SSttaarrtteedd, then touch PPrriinntt.
d. To return to the Home screen, press the H Hoom mee button.
2. Check the quality of the printed output.
3. If the print quality appears poor, the problem is print-related. For possible solutions, refer to Print-Quality
Problems and Solutions .
Note: Ensure that the packaging materials are removed from the toner cartridge.
4. If the print quality meets your requirements, the problem is likely to be scanner-related.
a. Copy the Getting Started guide that you have printed.
b. Check the quality of the copy output.
c. For any symptom of poor scan quality, refer to Copy and Scan Problems .
P R I N T - Q UA L I T Y P R OB L E M S
Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the
information in this section to troubleshoot the problem. For more information, go to
www.xerox.com/office/
VLC415support .
W Waarrnniinngg::
The Xerox Warranty or Service Agreement does not cover damage caused by using
unsupported paper or specialty media. For more information, contact your local Xerox representative.
Note:
• To ensure consistent print quality, the toner cartridges for many devices are designed to cease
functioning at a predetermined point.
• Grayscale images printed with the composite black setting increment the color pages counter, because
color consumables are used. Composite black is the default setting on most printers.
Xerox
®
VersaLink
®
C415 Color Multifunction Printer User Guide
269
Troubleshooting