Xerox VersaLink C415 User Manual Download

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Note: Check for, and remove, torn pieces of paper in the paper path.

Jams During Automatic 2-Sided Printing

PPRRO

BLLEE C

USSEESS

SSO

OLLU

UTTIIO

NSS

Using paper of the wrong size, thickness, or type.

Use paper of the correct size, thickness, or type. For
details, see

Supported Paper

Paper type is set incorrectly in the print driver.

Ensure that the paper type is set correctly in the driver
and that the paper is loaded in the correct tray. For
details, see

Supported Paper

Paper is loaded in the wrong tray.

Ensure that paper is loaded into the correct tray. For
details, refer to

Supported Paper

Tray is loaded with mixed paper.

Load the tray with only one type and size of paper.

268

Xerox

VersaLink

C415 Color Multifunction Printer User Guide

Troubleshooting

Summary of Contents for VersaLink C415

Page 1: ...VERSION 1 0 JULY 2023 702P08981 Xerox VersaLink C415 Color Multifunction Printer User Guide...

Page 2: ...are registered trademarks owned by the U S Environmental Protection Agency HP HP UX JetDirect and PCL are trademarks of the Hewlett Packard Company IBM AIX and PowerPC are trademarks or registered tra...

Page 3: ...ado AG in the United States and other countries Trellix ePolicy Orchestrator and ePO are trademarks of Musarubra US LLC UNIX is a registered trademark of The Open Group Wi Fi and Wi Fi Direct are regi...

Page 4: ...4 Xerox VersaLink C415 Color Multifunction Printer User Guide...

Page 5: ...nformation 24 Product Symbols 25 Getting Started 29 Parts of the Printer 30 Front View 30 Duplex Automatic Document Feeder 31 Internal Parts 33 Rear View 34 Control Panel 35 Additional Configurations...

Page 6: ...a Wired Network 57 Wireless Network Adapter 57 Connecting with Wi Fi Direct 58 Connecting with Near Field Communication NFC 59 Configuring AirPrint 61 Configuring a Device for Universal Print 61 Conne...

Page 7: ...App Gallery Overview 88 Creating a Xerox App Gallery Account 88 Logging in to your Xerox App Gallery Account 89 Installing or Updating an App from the Xerox App Gallery 89 Device 91 Device Overview 91...

Page 8: ...rint From 154 Print From Overview 154 Printing From a USB Flash Drive 154 Printing from Saved Jobs 155 Printing from a Mailbox 156 PrintByXerox 157 PrintByXerox Overview 157 Printing with the PrintByX...

Page 9: ...mmended Media 193 Ordering Paper 193 General Paper Loading Guidelines 193 Paper That Can Damage Your Printer 193 Paper Storage Guidelines 194 Paper Characteristics 194 Supported Paper Types and Weight...

Page 10: ...tly 249 Printer Does Not Print 249 Printing Takes Too Long 250 Document Fails to Print 252 Document Prints from Wrong Tray 253 Empty or Partially Printed Document 253 Printer is Making Unusual Noises...

Page 11: ...ation with 2 Optional Tray Modules 293 Configuration with Optional Trays and Printer Stand 294 Environmental Specifications 295 Temperature 295 Relative Humidity 295 Elevation 295 Electrical Specifica...

Page 12: ...310 Canada 311 European Union 312 South Africa 312 Safety Certification 313 Material Safety Data Sheets 314 Recycling and Disposal 315 All Countries 316 Battery Removal 316 North America 317 European...

Page 13: ...cal Safety 19 Operational Safety 21 Maintenance Safety 23 Environmental Health and Safety Contact Information 24 Product Symbols 25 Your printer and the recommended supplies have been designed and tes...

Page 14: ...ation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified us...

Page 15: ...EMENTS C CA AU UT TI IO ON N P PO OT TE EN NT TI IA AL L I IN NJ JU UR RY Y To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electri...

Page 16: ...al outlet before inspecting it C CA AU UT TI IO ON N S SH HO OC CK K H HA AZ ZA AR RD D To avoid the risk of electrical shock make sure that all external connections such as Ethernet and telephone sys...

Page 17: ...ring movements Make sure that your fingers are not under the printer when you set it down Make sure that there is adequate clearance around the printer C CA AU UT TI IO ON N T TI IP PP PI IN NG G H HA...

Page 18: ...fety standards with the use of specific manufacturer components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts R...

Page 19: ...conditions occur do the following 1 Power off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative POWER CORD Use the power cord...

Page 20: ...fuse or other safety device has been tripped Liquid is spilled into the printer The printer is exposed to water Any part of the printer is damaged BATTERY SAFETY One or more circuit boards in this pri...

Page 21: ...To avoid a tip hazard do not push or move the device with all the paper trays extended PRINTER LOCATION Place the printer on a level solid non vibrating surface with adequate strength to hold its wei...

Page 22: ...Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplie...

Page 23: ...ese covers In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink toner Sweep slowly to minimize generation of dust during clean up Avoid using a vacuum If a vacuum...

Page 24: ...supplies contact United States and Canada only 1 800 ASK XEROX 1 800 275 9376 Web address Environmental Health Sustainability Xerox Email request world wide EHS Europe xerox com For product safety in...

Page 25: ...avoid personal injury use caution No symbol Warning Indicates a mandatory action to take to avoid damage to the property Do not touch the part or area of the printer Do not touch this part of the pri...

Page 26: ...tion in this area Do not remove the paper forcefully Hot Surface Before handling wait for the time indicated On Off Standby Do not use paper attached with staples or any form of binding clip Do not us...

Page 27: ...ot use postcards Do not use envelopes Do not copy money Add paper or media Paper jam Lock Unlock Paper clip Cooling Elapsed time Supply paper 1 Sided original document Hole punched paper Xerox VersaLi...

Page 28: ...d letterhead face up Load letterhead face down Load labels face down USB Universal Serial Bus LAN Local Area Network Telephone Line Weight Services Home button This item can be recycled 28 Xerox Versa...

Page 29: ...contains Parts of the Printer 30 Power Options 39 Accessing the Printer 41 Apps Features and Functions 44 Information Pages 46 The Embedded Web Server 48 Installation and Setup 53 Connecting the Prin...

Page 30: ...nt Feeder Output Tray 4 Control Panel or User Interface 5 Door B Side Door 6 Tray 1 Standard 250 sheet Tray 7 Tray 2 Optional 550 sheet Tray with an integrated 100 sheet Bypass Tray 8 Manual Feeder 9...

Page 31: ...EDER 1 Top Cover 2 Document Guides 3 Document Feeder Input Tray 4 Document Feeder Output Tray 5 Document Glass Constant Velocity Transport CVT Glass Xerox VersaLink C415 Color Multifunction Printer Us...

Page 32: ...ge of the glass The document glass accepts following paper sizes Minimum 25 4 x 25 4 mm 1 x 1 in Maximum Legal 215 9 x 355 6 mm 8 5 x 14 in Based on the Paper Size Preference setting if the original d...

Page 33: ...artridges and Imaging Unit 2 Waste Toner Bottle Assembly 3 Door B Side Door 4 Transfer Module 5 Paper Guide 6 Door A Front Door 7 Fuser Assembly Xerox VersaLink C415 Color Multifunction Printer User G...

Page 34: ...REAR VIEW 1 Ethernet Port 2 USB Port Type A 3 USB Port Type B 4 Fax Telephone Line Port 5 Main Power Outlet 34 Xerox VersaLink C415 Color Multifunction Printer User Guide Getting Started...

Page 35: ...he power saver modes and the button indicator pulses to indicate the power status of the printer I IT TE EM M N NA AM ME E D DE ES SC CR RI IP PT TI IO ON N 1 Log In Button Touching the Log In button...

Page 36: ...communicate when they are within the network range of each other Use the NFC area to obtain a network interface to add the printer to your mobile device or to establish a TCP IP connection between yo...

Page 37: ...y 2 Optional 550 sheet Tray with an integrated 100 sheet Bypass Tray 3 Tray 3 Optional 550 sheet Tray 4 Printer Stand 5 Wireless Network Adapter 6 Productivity Kit 500 GB Hard Disk Drive Xerox VersaLi...

Page 38: ...touch screen when paper of the same size is loaded in a tray For standard adjustable paper trays select an option A Allw wa ay ys s S Sh ho ow w This option shows the paper confirmation prompt on the...

Page 39: ...the printer receives data from a connected device the printer exits Sleep Mode automatically When the printer receives data from a network print job to reduce power consumption only necessary electro...

Page 40: ...and theP Po ow we er r W Wa ak ke e button pulses To power off the printer touch P Po ow we er r O Of ff f A Please Wait message appears as the printer powers off Note It is not recommended but if re...

Page 41: ...o ox x W Wo or rk kp plla ac ce e C Cllo ou ud d This option enables cloud based authentication The printer connects directly to the Xerox Workplace Cloud solution This method provides multiple option...

Page 42: ...terface Personalization for logged in users is enabled by default Personalization allows a logged in user to configure the following settings Personalized walk up screen When a user logs in the device...

Page 43: ...o restrict the total number of jobs by type that a user can send to the printer The administrator can generate reports that list usage data for individual users and groups For details refer to the Sys...

Page 44: ...als Are Detected feature are enabled for an app you can create touchless workflows The following example describes this scenario for a 1 Touch App based on the Copy App If the 1 Touch App is selected...

Page 45: ...of certain applications An individual user can choose the types of suggestions that they receive Personalized suggestions apply to the Copy Email and Scan To Apps only For more information about perso...

Page 46: ...ted guide provides an overview of the key features of the printer Troubleshooting Print Quality Page The Troubleshooting Print Quality Page provides a list of common print quality problems and tips to...

Page 47: ...nd more Printing a Configuration Report 1 At the printer control panel press the H Ho om me e button 2 Touch D De ev viic ce e I In nf fo or rm ma at tiio on n P Pa ag ge es s 3 Touch B Ba as siic c C...

Page 48: ...een on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates that there is a network connectivity issue Viewing the IP Printer Address on the Control Panel To view the IP addr...

Page 49: ...ice when they use a compatible app P Pr ro op pe er rt tiie es s You can use the Properties tab to access and configure settings for your device System administrator login credentials are required to...

Page 50: ...rver then install the certificate on your client For information on obtaining installing and enabling certificates refer to the System Administrator Guide at www xerox com office VLC415docs DOWNLOADIN...

Page 51: ...To enable remote access to the device control panel click S St ta ar rt t R Re em mo ot te e S Se es ss siio on n The remote control panel sends a request to the local control panel If the local contr...

Page 52: ...nter apps Single Sign on SSO authentication is provided allowing you to access all of your SSO enabled apps without having to perform any additional login steps Xerox Workplace Cloud is easy to set up...

Page 53: ...en temperature fluctuations can affect print quality Rapid heating of a cold room can cause condensation inside the printer which directly interferes with image transfer 2 Place the printer on a level...

Page 54: ...system operating software refer to the System Administrator Guide at www xerox com office VLC415docs REMOVING THE INTERNAL PACKING MATERIALS The printer comes with internal packing materials Remove th...

Page 55: ...oor B Restart the printer after removing the packing materials For more information refer to the Installation Guide of the printer Xerox VersaLink C415 Color Multifunction Printer User Guide 55 Gettin...

Page 56: ...nnection is typically faster than USB and allows you direct access to the settings of the printer using the Embedded Web Server Note To access the Embedded Web Server a network connection is required...

Page 57: ...ator Guide at www xerox com office VLC415docs WIRELESS NETWORK ADAPTER The Xerox Wireless Network Adapter enables you to use the Wireless Wizard to connect to a wireless network The compatibility of t...

Page 58: ...install the Wireless Network Adapter the Wi Fi Direct feature is enabled by default Wi Fi Direct Overview The Wi Fi Direct feature allows you to print from a mobile device to your printer using one o...

Page 59: ...or the job 5 Submit the job for printing A message appears on the mobile device 6 Select C Co on nn ne ec ct t When the connection is made a message appears on the printer 7 At the printer control pan...

Page 60: ...in nt t S Se er rv viic ce e 5 To enable X Xe er ro ox x P Pr riin nt t S Se er rv viic ce e touch O On n 6 Exit S Se et tt tiin ng gs s Enabling NFC on the Mobile Device Most mobile devices have NFC...

Page 61: ...ple iOS based mobile devices and MacOS based devices without a print driver AirPrint enabled printers that use a wired or wireless connection allow you to print or fax directly from a Mac an iPhone iP...

Page 62: ...office VLC415docs CONNECTING TO A TELEPHONE LINE A standard one line fax is available with your printer C Ca au ut tiio on n To reduce the risk of fire use only No 26 American Wire Gauge AWG or large...

Page 63: ...feature settings to ensure that the device stays in the appropriate configuration throughout day to day operations The feature ensures that values remain compliant without external device monitoring W...

Page 64: ...sy Assist app on your smartphone you can setup your new printer easily manage its configuration view alerts indicating supply requirements and order them and get live troubleshooting support for your...

Page 65: ...interface INSTALLING THE PRINT DRIVERS FOR A WINDOWS NETWORK PRINTER 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatic...

Page 66: ...he check box for Q Qu ue er ry y t th he e p pr riin nt te er r a an nd d a au ut to om ma at tiic ca alllly y s se elle ec ct t t th he e d dr riiv ve er r t to o u us se e then click N Ne ex xt t 6...

Page 67: ...rs s a an nd d S Sc ca an nn ne er rs s 2 To add the required printer click A Ad dd d a a P Pr riin nt te er r o or r S Sc ca an nn ne er r 3 In the list of available devices select the device that y...

Page 68: ...t te er rs s S Sc ca an nn ne er rs s The list of printers appears on the left of the window 3 For the list of printers click the Plus icon 4 At the top of the window click the D De ef fa au ullt t ic...

Page 69: ...sed printing uses LPD LPR port 515 or lp to port 9100 For information about UNIX based printing refer to UNIX Linux and AS 400 Printing For more information on installing print drivers and utilities f...

Page 70: ...ul tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and Technical Customer Support www xerox com office worldcontacts Printer registra...

Page 71: ...nter User Guide 71 Personalize This chapter contains Personalize Overview 72 Personalization by the User 73 Personalization from Adaptive Learning 79 1 Touch Apps 82 Creating Personalized Touchless Wo...

Page 72: ...the device control panel You can create private 1 Touch Apps to save and simplify lengthy or frequent workflows After you create your 1 Touch Apps they appear on the logged in users Home screen For e...

Page 73: ...the required app touch X X b Touch H Hiid de e 7 Touch D Do on ne e 8 Verify that only the required apps appear on the Home screen Rearranging Apps on the Home screen To rearrange apps on the Home sc...

Page 74: ...the Home screen and other personalized device settings R Re em mo ov ve e A Allll P Pe er rs so on na alliiz za at tiio on n This option removes all personalization for the logged in user including pe...

Page 75: ...6 Touch the required app or 1 Touch App 7 Touch O OK K Setting the Originals Detected Option To set the default screen when original documents are detected 1 At the printer control panel press the H...

Page 76: ...Do on ne e Showing all Features in the Features List To show all the hidden features for an app 1 At the printer control panel press the H Ho om me e button 2 Touch the app required 3 Select the job...

Page 77: ...n ne e 3 Touch the app required 4 Select the job settings that you want to save as the default settings 5 To enable Auto Start touch the A Au ut to o S St ta ar rt t W Wh he en n O Or riig giin na all...

Page 78: ...H Ho om me e button 2 Touch L Lo og g I In n Type the user name using the keypad then touch N Ne ex xt t Type the password using the keypad then touch D Do on ne e 3 Touch L Lo og g I In n then touch...

Page 79: ...fied and the device suggests creating a 1 Touch App If a logged in user selects six or more features for a job a complex task is identified and the device suggests creating a 1 Touch App for the repea...

Page 80: ...ea at tu ur re es s The features are reordered based on the usage history of the logged in user 5 To modify the feature list manually touch the required option then do the following To hide a feature...

Page 81: ...tiio on ns s option from each suggestion screen 4 Touch the options required R Re ep pe et tiit tiiv ve e 1 1 T To ou uc ch h A Ap pp p Use this option to receive a suggestion to create a 1 Touch App...

Page 82: ...uch Apps Private 1 Touch Apps are available only for the user that created the app and appear only on the Home screen for the logged in user After you create a private 1 Touch App you can save the app...

Page 83: ...s N Ne ew w 1 1 T To ou uc ch h A Ap pp p 5 To enter a name touch the E En nt te er r 1 1 T To ou uc ch h A Ap pp p N Na am me e entry field then use the alphanumeric keypad Touch N Ne ex xt t 6 Do o...

Page 84: ...e this option to delete the 1 Touch App from the printer permanently H Hiid de e Use this option to remove the 1 Touch App from the Home screen The 1 Touch App is still available and you can add the a...

Page 85: ...to Start When Originals Are Detected feature enabled To personalize the Entry Screen Defaults for Device Default App and Originals Detected the user chooses the private 1 Touch App Each day to run the...

Page 86: ...he keypad then touch D Do on ne e 3 Scroll to the bottom then touch P Pe er rs so on na alliiz ze e 4 Touch R Re em mo ov ve e A Allll P Pe er rs so on na alliiz za at tiio on ns s W Wa ar rn niin ng...

Page 87: ...alled as standard but are hidden when you use your device for the first time You can show hide or reorder Apps on the Home screen using the settings available in the Embedded Web Server For details ab...

Page 88: ...Xerox App Gallery User Guide available at www xerox com XeroxAppGallery If authentication or accounting is enabled on your device to access features enter your login details For details about Personal...

Page 89: ...g I In n A welcome message appears that confirms that the account verification process is complete LOGGING IN TO YOUR XEROX APP GALLERY ACCOUNT When you are logged in to the App Gallery you can brows...

Page 90: ...stallation process again touch I In ns st ta allll 8 To exit the Xerox App Gallery App press the H Ho om me e button Updating an App from the App Gallery 1 At the printer control panel press the H Ho...

Page 91: ...view For details refer to System Administrator Guide at www xerox com office VLC415docs Accessibility Pressing Accessibility allows you to access the I In nv ve er rt t D Diis sp plla ay y C Co ollo...

Page 92: ...option to send error and usage information to the Xerox support team Note Your System Administrator is required to enable this feature using the Embedded Web Server Xerox Easy Assist App Use the Xero...

Page 93: ...rt provides printer information including the serial number installed options network settings port setup tray information and more Detailed Configuration Report The Detailed Configuration Report prov...

Page 94: ...pplies touch D De ev viic ce e S Su up pp plliie es s 2 To view details about a specific toner cartridge including the part number for reordering touch C Cy ya an n M Ma ag ge en nt ta a Y Ye ellllo o...

Page 95: ...Co ou un nt te er rs s This option provides all printer usage information 4 After viewing the usage readings to return to the Home screen press the H Ho om me e button REMOTE SERVICES You can use the...

Page 96: ...ears to be low to order a new toner select the T To on ne er r icon then touch R Re eo or rd de er r A Alle er rt ts s The Xerox Easy Assist app can notify you of any errors or problems in the printer...

Page 97: ...ntrol panel touch S Sh ho ow w Q QR R C Co od de e option A screen appears with the QR Code To install the app scan the QR Code with your smartphone camera 3 Download and install the Xerox Easy Assist...

Page 98: ...asy Assist app By accessing Xerox Easy Assist XEA app through your smartphone you can setup additional printers manage its configuration view alerts indicating supply requirements and order them and g...

Page 99: ...from your smartphone XEA app at the Add Printer screen select S Se et t U Up p a a N Ne ew w P Pr riin nt te er r Follow the instructions that appear on the printer control panel and your mobile devic...

Page 100: ...use or delete jobs that are printing You can also view job progress or job details for a selected job A print job can be held by the printer when it is unable to complete the job For example if the pr...

Page 101: ...ert appear on the control panel 1 If the pop up alert is disabled by the system administrator to view the held jobs do the following a At the printer control panel press the H Ho om me e button b Touc...

Page 102: ...Job 1 In your software application access the print settings For most software applications press C CT TR RL L P P for Windows or C CM MD D P P for Macintosh 2 Select your printer then open the print...

Page 103: ...of the button varies For Macintosh in the Print window click P Pr re ev viie ew w then select X Xe er ro ox x F Fe ea at tu ur re es s 3 For Job Type select S Se ec cu ur re e P Pr riin nt t 4 Type t...

Page 104: ...he print settings For most software applications press C CT TR RL L P P for Windows or C CM MD D P P for Macintosh 2 Select your printer then open the print driver For Windows click P Pr riin nt te er...

Page 105: ...Embedded Web Server 1 At your computer open a Web browser In the address field type the IP address of the printer then press E En nt te er r or R Re et tu ur rn n 2 In the Embedded Web Server click H...

Page 106: ...te er r or R Re et tu ur rn n 2 In the Embedded Web Server click H Ho om me e 3 Click J Jo ob bs s 4 Click the S Sa av ve ed d J Jo ob bs s tab 5 For the job that you want to process select the check...

Page 107: ...m for later use For information about all the Copy App features and available settings refer to Apps Features For details on configuring and customizing the Apps refer to the System Administrator Guid...

Page 108: ...cuments Note When the original documents are detected the automatic document feeder confirmation indicator LED illuminates If the D De ef fa au ullt t S Sc cr re ee en n W Wh he en n O Or riig giin na...

Page 109: ...customizing the Apps refer to the System Administrator Guide at www xerox com office VLC415docs Adjusting Color Settings Before you print a copy of a color original image you can adjust the balance of...

Page 110: ...O OK K Adding Color Effects 1 At the printer control panel press the H Ho om me e button 2 Touch C Co op py y 3 Touch C Co ollo or r P Pr re es se et ts s Note This feature is not available when Outp...

Page 111: ...et te ec ct t This option allows the printer to determine the size of the original document P Pr re es se et t S Sc ca an n A Ar re ea a This option specifies the area to scan when it matches a stand...

Page 112: ...e the printer scans all the original documents before it prints the copies 1 At the printer control panel press the H Ho om me e button 2 Touch C Co op py y 3 Touch B Bo oo ok klle et t C Cr re ea at...

Page 113: ...e cover R Ro ot ta at te e S Siid de e 2 2 If covers are 2 Sided touch this option to rotate the image on side 2 by 180 degrees 6 For Paper Supply touch the required tray 7 Touch O OK K The options th...

Page 114: ...ta ar rt t C Ch ha ap pt te er r select an option O On n R Riig gh ht t P Pa ag ge e This option specifies the front of the paper O On n L Le ef ft t P Pa ag ge e This option specifies the back of th...

Page 115: ...ted appear on the Special Pages screen 9 To edit or delete a special page entry touch the entry in the list From the menu touch the required option 10 Touch O OK K Adding Annotations You can automatic...

Page 116: ...o insert a Bates Stamp a Touch B Ba at te es s S St ta am mp p b Touch O On n c For Stored Prefixes touch an option in the list Touch an existing prefix To create a prefix touch A Av va aiilla ab blle...

Page 117: ...r select the check box for Rotate Background 6 To change the original orientation touch O Or riig giin na all O Or riie en nt ta at tiio on n Select P Po or rt tr ra aiit t or L La an nd ds sc ca ap p...

Page 118: ...creen keyboard then touch O OK K Retrieving Saved Copy Settings You can retrieve and use any previously saved copy settings for current jobs Note To save the copy settings with a name refer to Saving...

Page 119: ...access features enter your login details For details about Personalization for logged in users refer to Personalize COPYING AN ID CARD To copy an ID card 1 Lift the document feeder then place the ori...

Page 120: ...VLC415docs For information about all the Email App features and available settings refer to Apps Features For details on configuring and customizing the Apps refer to the System Administrator Guide at...

Page 121: ...ts are detected the automatic document feeder confirmation indicator LED illuminates If the D De ef fa au ullt t S Sc cr re ee en n W Wh he en n O Or riig giin na alls s A Ar re e D De et te ec ct te...

Page 122: ...OK K To save the scanned document as a specific file format touch the attachment file format then select the required format To add password protection from the file format menu select M Mo or re e To...

Page 123: ...M Ma an nu ua all E En nt tr ry y To enter an email address use the touch screen keypad 6 To add the recipient to the Device Address Book touch the A Ad dd dr re es ss s B Bo oo ok k icon 7 Do one of...

Page 124: ...fax destinations to workflows too Scan to Mailbox enables you to scan documents to public or private mailbox folders on the printer Scan to Home enables you to scan documents to a personal Home folde...

Page 125: ...the original documents Note When the original documents are detected the automatic document feeder confirmation indicator LED illuminates 2 At the printer control panel press the H Ho om me e button...

Page 126: ...to the System Administrator Guide at www xerox com office VLC415docs If you are using the document glass to combine pages into a single scan file enable the Build Job feature To enable the feature tou...

Page 127: ...epository Creating a New Workflow 1 At your computer open a Web browser in the address field type the IP address of the printer then press E En nt te er r or R Re et tu ur rn n Note For details about...

Page 128: ...omputer 1 Open Windows Explorer 2 Right click the folder you want to share then select P Pr ro op pe er rt tiie es s 3 Click the S Sh ha ar riin ng g tab then click A Ad dv va an nc ce ed d S Sh ha ar...

Page 129: ...mailbox folder You can create a password protected private mailbox folder For details refer to Creating a Private Mailbox Folder To scan an image to the public mailbox folder 1 Load your original docu...

Page 130: ...Mailbox Password screen enter the password then touch O OK K 6 To add a file destination touch A Ad dd d F Fiille e D De es st tiin na at tiio on ns s then select a file destination from the list 7 A...

Page 131: ...rd that adheres to the password rules 7 In the Confirm Folder Password field type the password again 8 Click A Ap pp plly y Your private mailbox folder appears in the mailbox folder list in the Embedd...

Page 132: ...kflow screen To use the Home workflow 1 Load your original documents 2 To log in to the printer touch L Lo og g I In n then log in with your network credentials 3 At the printer control panel press th...

Page 133: ...mory port 4 At the USB Drive Detected screen touch S Sc ca an n t to o U US SB B Note If the USB Flash drive is inserted in the printer already touch W Wo or rk kf fllo ow w S Sc ca an nn niin ng g To...

Page 134: ...and other files on the drive can be damaged 9 To return to the Home screen press the H Ho om me e button Single Touch Apps A Single Touch App enables you to use a workflow without having to use the W...

Page 135: ...ing is enabled on your device to access features enter your login details For details about Personalization for logged in users refer to Personalize SCANNING TO AN EMAIL ADDRESS You can scan a documen...

Page 136: ...as a specific file format touch the attachment file format then select the required format 9 Adjust scanning options as needed To change the email subject line touch S Su ub bj je ec ct t Enter a new...

Page 137: ...anned document as a specific file format touch the attachment file format then select the required format 9 Adjust scanning features as needed 10 To scan multiple pages using the document glass or to...

Page 138: ...another Scan To destination touch A Ad dd d D De es st tiin na at tiio on n then select the required destination 8 To save the scanned document with a specific file name touch the attachment file nam...

Page 139: ...e scanned document as a specific file name touch the file name Enter a new name using the touch screen keypad then touch E En nt te er r 8 To save the scanned document as a specific file format touch...

Page 140: ...rator Guide at www xerox com office VLC415docs Use the Embedded Web Server to associate a Scan To destination with a Device Address Book contact For details refer to Adding a Scan To Destination to an...

Page 141: ...act has been set up to include a scan to destination the contact is available for selection in the Scan To App Contacts can be marked as a Favorite To create an address book contact and add a scan to...

Page 142: ...r the computer that holds the destination folder For SMB the login name is your computer user name 9 To confirm the validity of the destination details click D De es st tiin na at tiio on n T Te es st...

Page 143: ...App configure the Fax Settings to ensure that they are compatible with your local connection and regulations The Fax Settings include optional features you can use to configure the printer for faxing...

Page 144: ...ents are detected the automatic document feeder confirmation indicator LED illuminates If the D De ef fa au ullt t S Sc cr re ee en n W Wh he en n O Or riig giin na alls s A Ar re e D De et te ec ct t...

Page 145: ...niin ng g then select an option For details about available features refer to Apps Features 7 Touch S Se en nd d 8 If Build Job is enabled touch S Sc ca an n then when prompted do these steps To chang...

Page 146: ...K K 6 To enter the name of the sender touch the F Fr ro om m field then use the touch screen keyboard Touch O OK K 7 To add a comment do one of the following steps Touch an existing comment Touch an A...

Page 147: ...tor must enable Create Edit Contact from Touch Screen for All Users 1 Load your original documents 2 At the printer control panel press the H Ho om me e button 3 Touch F Fa ax x 4 To clear previous Ap...

Page 148: ...is procedure 6 To add existing contacts from a phonebook a Click the A Ad dd d F Fr ro om m P Ph ho on ne eb bo oo ok k icon b Select the required phonebook from the list c Select names from the list...

Page 149: ...re 6 To include a cover sheet click the C Co ov ve er r S Sh he ee et t tab From the Cover Sheet list select P Pr riin nt t a a C Co ov ve er r S Sh he ee et t then enter the details as required 7 To...

Page 150: ...erox com office VLC415docs If authentication or accounting is enabled on your device to access features enter your login details For details about Personalization for logged in users refer to Personal...

Page 151: ...nd paper clips from the pages Insert the original documents face up in the duplex automatic document feeder with the top of the page entering the feeder first Adjust the paper guides so that they fit...

Page 152: ...do these steps To change settings touch P Pr ro og gr ra am m N Ne ex xt t S Se eg gm me en nt t To scan another page touch S Sc ca an n N Ne ex xt t S Se eg gm me en nt t To finish touch S Su ub bm...

Page 153: ...ouch S Se en nd d The fax is scanned and saved then sent at the time you specified 9 To return to the Home screen press the H Ho om me e button Xerox VersaLink C415 Color Multifunction Printer User Gu...

Page 154: ...iles For details on configuring and customizing the Apps refer to the System Administrator Guide at www xerox com office VLC415docs If authentication or accounting is enabled on your device to access...

Page 155: ...the file then select R Re em mo ov ve e To confirm removal touch R Re em mo ov ve e To remove all the files touch a file then select R Re em mo ov ve e A Allll To confirm removal touch R Re em mo ov v...

Page 156: ...then touch the name of the folder that contains the document Note If Mailboxes does not appear enable the feature or contact the system administrator For details refer to the System Administrator Guid...

Page 157: ...ng is enabled on your device to access features enter your login details PRINTING WITH THE PRINTBYXEROX APP 1 Send an email with an attachment that contains a supported file type to Print printbyxerox...

Page 158: ...cs To use the Connect for XMPie App from the Home screen touch C Co on nn ne ec ct t f fo or r X XM MP Piie e The main screen displays Featured Products and Product Categories You can browse the categ...

Page 159: ...k C415 Color Multifunction Printer User Guide 159 Printing This chapter contains Printing Overview 160 Selecting Printing Options 161 Print Jobs 169 Printing Features 174 Using Custom Paper Sizes 185...

Page 160: ...ect your printer 5 To access the print driver settings for Windows select P Pr riin nt te er r P Pr ro op pe er rt tiie es s P Pr riin nt t O Op pt tiio on ns s or P Pr re ef fe er re en nc ce es s Fo...

Page 161: ...mation is usually available from the Printing Preferences window To see the help click the H He ellp p button in the bottom left corner of the Printing Preferences window Information about Printing Pr...

Page 162: ...n nt t or press C CT TR RL L P P for Windows 2 To open the Printing Preferences window select your printer then click the P Pr riin nt te er r P Pr ro op pe er rt tiie es s P Pr riin nt t O Op pt tiio...

Page 163: ...Pr re es se et ts s then click S Sa av ve e A As s 5 Type a name for the saved setting or preset then choose preset options if available Choose an icon for the preset To enable the preset as 1 Touch...

Page 164: ...NUX AND AS 400 PRINTING To provide printer spooling and network print server functionality UNIX based printing uses LPD LPR port 515 or lp to port 9100 Xerox printers can communicate using either prot...

Page 165: ...ates a Xerox directory in opt Xerox prtsys 3 To install the Xerox Office Standard Driver on Linux platform log in as root then type the appropriate command for your system Linux RPM based rpm U XeroxO...

Page 166: ...A Work Station Customization Object is a lookup table that the host print transform HPT uses to translate AS 400 commands to the equivalent PCL code that is specific to a particular printer A WSCO fi...

Page 167: ...od touch or Mac using AirPrint To enable AirPrint for your printer refer to Configuring AirPrint To print with AirPrint 1 Open the email photograph webpage or document that you want to print 2 Tap the...

Page 168: ...use Mopria to print from your mobile device to Mopria enabled printers Note Mopria and all of its required protocols are enabled by default Ensure that you have the latest version of the Mopria Print...

Page 169: ...b D De et ta aiills s then touch J Jo ob b S Se et tt tiin ng gs s or R Re eq qu uiir re ed d R Re es so ou ur rc ce es s 4 To return to the Home screen press the H Ho om me e button Note The system a...

Page 170: ...omputer then print it from the printer control panel Select special job types in the print driver Printing Options tab under Job Type Saved Job Saved Jobs are documents that are sent to the printer an...

Page 171: ...printer control panel After a Secure Print job is printed it is deleted automatically Printing using Secure Print 1 In your software application access the print settings For most software applicatio...

Page 172: ...s A Sample Set job appears in a folder named after the user ID associated with the print job A Sample Set job does not use a passcode Any user can print or delete a Sample Set job A Sample Set prints...

Page 173: ...nting and shows the number of remaining copies of the job 4 Select an option To print the remaining copies of the job touch R Re elle ea as se e To delete the remaining copies of the job touch D De el...

Page 174: ...the tray and load the paper that is required for your job Note To prevent paper jams load the trays with the correct size and type of paper for the print job Scaling Scaling reduces or enlarges the o...

Page 175: ...the media Use this option when printing on envelopes labels or other media that cannot be printed on both sides 2 2 S Siid de ed d P Pr riin nt t This option prints the job on both sides of the paper...

Page 176: ...s Color Correction Color Correction matches printer colors on PostScript jobs to colors on other devices such as your computer screen or a printing press Color Correction options Xerox Black and Whit...

Page 177: ...t To print a border around each page select P Pa ag ge e B Bo or rd de er rs s PRINTING BOOKLET LAYOUT With 2 sided printing you can print a document in the form of a small booklet You can create book...

Page 178: ...r pages are added to the document F Fr ro on nt t O On nlly y This option allows you to add a blank or printed front cover to your job B Ba ac ck k O On nlly y This option allows you to add a blank or...

Page 179: ...the exception pages P Pa ag ge es s Specifies the page or range of pages that use the exception page characteristics Separate individual pages or page ranges with commas Specify pages within a range...

Page 180: ...ton For a picture annotation select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define the angle...

Page 181: ...caling angle and position of the watermark Select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To de...

Page 182: ...rientation clear the Auto Rotate check box ADVANCED PRINTING OPTIONS You can use the Advanced option or tab to set advanced printing options Advanced printing selections apply to all jobs that you pri...

Page 183: ...printed This feature is available only when Document Encryption is set to Manually Encrypt Documents in the printer properties of the printer For details refer to Setting Encryption Defaults in Window...

Page 184: ...he printer E En nc cr ry yp pt t A Allll D Do oc cu um me en nt ts s This option encrypts all documents that you send to the printer M Ma an nu ua alllly y E En nc cr ry yp pt t D Do oc cu um me en nt...

Page 185: ...s tab 2 For Paper click the arrow then select O Ot th he er r S Siiz ze e A Ad dv va an nc ce ed d P Pa ap pe er r S Siiz ze e O Ou ut tp pu ut t P Pa ap pe er r S Siiz ze e N Ne ew w 3 In the New Cus...

Page 186: ...ings 1 Open the paper tray then load the custom size paper 2 Close the tray 3 At the control panel to define the new paper size touch S Siiz ze e then touch C Cu us st to om m 4 In the Custom Paper Si...

Page 187: ...ie es s 4 On the Printing Options tab from the Paper list select O Ot th he er r S Siiz ze e 5 To select a custom paper size select F Fiit t t to o N Ne ew w P Pa ap pe er r S Siiz ze e then select th...

Page 188: ...data or printer malfunction do not touch the flash drive or the printer in the area shown while actively printing reading or writing from the memory device Note If the Print from USB feature does not...

Page 189: ...name then touch R Re em mo ov ve e Touch A Ad dd d D Do oc cu um me en nt t touch S Sa av ve ed d J Jo ob bs s then navigate to the job required 7 To return to the Home screen press the H Ho om me e b...

Page 190: ...click O Op pe en n 4 For Printing select the required options for the job N No or rm ma all P Pr riin nt t prints a job immediately S Se ec cu ur re e P Pr riin nt t prints a job after you enter your...

Page 191: ...415 Color Multifunction Printer User Guide 191 Paper and Media This chapter contains Paper and Media Overview 192 Supported Paper 193 Configuring Paper Tray Settings 201 Loading Paper 202 Printing on...

Page 192: ...Bypass Tray cannot be set to Dedicated mode You can load all types of media except Cardstock and Glossy Cardstock in Bypass Tray but in small amounts The printer can use various media types such as pl...

Page 193: ...l line in the tray Adjust the paper guides to fit the paper size Fan paper before loading it in the paper tray If excessive jams occur use paper or other approved media from a new package Do not print...

Page 194: ...stic bags Store the media inside the bag until you are ready to use it Keep unused media in the bag and reseal it for protection PAPER CHARACTERISTICS The following paper characteristics affect print...

Page 195: ...ade from 100 chemically treated pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality Paper containing fibers s...

Page 196: ...m2 Envelope 60 105 g m2 Optional Trays 2 and 3 Lightweight 60 74 g m2 Plain Hole Punched Recycled Pre Printed Custom Types 1 7 75 90 g m2 Letterhead Bond 75 105 g m2 Labels 75 131 g m2 Lightweight Glo...

Page 197: ...78 mm Statement 5 5 x 8 5 in 140 x 216 mm Executive 7 25 x 10 5 in 184 x 267 mm 8 x 10 in 203 x 254 mm 8 5 x 13 in 216 x 330 mm 8 5 x 13 4 in 216 x 340 mm Envelope 6 x 9 in 152 x 228 mm Monarch Envelo...

Page 198: ...L Envelope 110 x 220 mm 4 3 x 8 6 in Postcard 4 25 x 5 5 in 108 x 138 mm 5 x 7 in 127 x 178 mm 3 x 5 in 76 x 127 mm Statement 5 5 x 8 5 in 140 x 216 mm Executive 7 25 x 10 5 in 184 x 267 mm 8 x 10 in...

Page 199: ...0 mm 8 5 x 13 4 in 216 x 340 mm Envelope 6 x 9 in 152 x 228 mm Monarch Envelope 3 9 x 7 5 in 98 x 190 mm No 9 Envelope 3 9 x 8 9 in 98 x 225 mm No 10 Envelope 4 1 x 9 5 in 105 x 241 mm A5 148 x 210 mm...

Page 200: ...Minimum 148 x 210 mm 5 8 x 8 3 in Maximum 216 x 356 mm 8 5 x 14 in Bypass Tray and Manual Feeder Minimum 76 x 127 mm 3 x 5 in Maximum 216 x 356 mm 8 5 x 14 in For 2 sided printing in Trays 1 3 Bypass...

Page 201: ...ange paper settings each time that you load the tray When you close the tray the control panel prompts you to set the paper size type and color of paper loaded When a paper tray is set to Dedicated mo...

Page 202: ...dge guides to match the width of the paper that you are loading 2 Load the paper in the tray Long edge feed is the recommended orientation for A5 148 x 210 mm 5 8 x 8 3 in paper 3 Feed the paper until...

Page 203: ...ed the control panel displays the media settings for the tray Note Only the system administrator can change the media settings for a dedicated tray For details on how to configure tray settings refer...

Page 204: ...ogether and reduces the possibility of jams W Wa ar rn niin ng g To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray Long edge...

Page 205: ...on nf fiir rm m Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Dedicated Paper Trays LOADING PAPER IN THE BYPASS TRAY The Bypass Tray supports the wides...

Page 206: ...ges of the stack on a level surface The procedure separates any sheets that are stuck together and reduces the possibility of jams W Wa ar rn niin ng g To avoid jams and misfeeds do not remove paper f...

Page 207: ...r size to inches or metric Paper size options that use the selected units setting appear at the top of the Paper Selection list on the Print tab and User Interface I In nc ch he es s This option sets...

Page 208: ...Remove any paper from the tray Pinch the guide levers then move the length or width guides outward until they stop 3 Load the custom size paper in the tray 208 Xerox VersaLink C415 Color Multifunctio...

Page 209: ...4 To engage the fine adjustment block pinch the levers and slide the guides inward Xerox VersaLink C415 Color Multifunction Printer User Guide 209 Paper and Media...

Page 210: ...x com rmlna Recommended Media List United States www xerox com rmleu Recommended Media List Europe LETTERHEAD PRE PRINTED AND HOLE PUNCHED MEDIA You can print letterhead pre printed and hole punched p...

Page 211: ...t edge feed printing load letterhead or pre printed paper face up with the top edge toward the feed direction of the paper in the Manual Feeder For short edge feed insert letterhead or pre printed pap...

Page 212: ...ams For short edge feed printing load the paper with the holes at the left side of the paper in the Manual Feeder For short edge feed load the paper with the holes at the left side of the paper in Tra...

Page 213: ...lopes to seal before or during printing Remove air bubbles from the envelopes before loading them into the tray by setting a heavy book on top of the envelopes In the print driver software select Enve...

Page 214: ...length or width paper guides pinch the guide locks then slide out the length or width paper guides 4 To avoid jams flatten the envelopes 214 Xerox VersaLink C415 Color Multifunction Printer User Guid...

Page 215: ...oad envelopes with the flaps face down and closed in Tray 1 Keep the flaps toward the right For envelopes with the flap on a long edge load envelopes with the flaps face down and closed in Bypass Tray...

Page 216: ...labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not s...

Page 217: ...ition for the size of labels you are loading 3 Remove any paper that is a different size or type 4 To move out the length or width paper guide release the guide lock then slide out the length or width...

Page 218: ...the Trays 1 3 then adjust the length and width paper guides to fit the labels Load the labels face down in the Bypass Tray then adjust the length and width paper guides to fit the labels W Wa ar rn n...

Page 219: ...ed packages of glossy paper until you are ready to load them into the printer Leave glossy paper in the original wrapper and leave the packages in the shipping carton until ready to use Remove all oth...

Page 220: ...220 Xerox VersaLink C415 Color Multifunction Printer User Guide Paper and Media...

Page 221: ...x VersaLink C415 Color Multifunction Printer User Guide 221 Maintenance This chapter contains General Precautions 222 Cleaning the Printer 223 Supplies 228 Managing the Printer 244 Moving the Printer...

Page 222: ...at is not described in the documentation supplied with your printer W Wa ar rn niin ng g When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluid...

Page 223: ...avoid activating buttons and menus when cleaning the printer press the P Po ow we er r W Wa ak ke e button then touch S Slle ee ep p 2 To remove fingerprints and smudges clean the touch screen and con...

Page 224: ...arly Cleaning helps avoid output with streaks smears and other marks that transfer from the glass while scanning documents Note For best results use Xerox Glass Cleaner to remove marks and streaks 1 S...

Page 225: ...clean and dry 5 Wipe the entire area of ADF glass pad until it is clean and dry 6 Wipe the surfaces of the document glass and CVTglass until the surfaces are clean and dry Xerox VersaLink C415 Color M...

Page 226: ...the Document Feeder Feed Rollers Dirt on the document feeder feed rollers can cause paper jams or deteriorate print quality For best performance clean the document feeder rollers once a month 1 Open t...

Page 227: ...turning the rollers wipe the rollers with a clean lint free cloth moistened with water 3 Close the top cover of the document feeder Xerox VersaLink C415 Color Multifunction Printer User Guide 227 Main...

Page 228: ...r designed and manufactured under strict quality controls by Xerox for specific use with this printer ROUTINE MAINTENANCE ITEMS Routine maintenance items are printer parts that have a limited life and...

Page 229: ...ch C Cy ya an n M Ma ag ge en nt ta a Y Ye ellllo ow w or B Blla ac ck k 4 To return to the Supplies screen touch X X 5 To view more details touch O Ot th he er r S Su up pp plliie es s Scroll through...

Page 230: ...allation instructions To replace a toner cartridge W Wa ar rn niin ng g Do not perform this procedure when the printer is copying or printing 1 At the right side of the printer open Door B 2 Pull up a...

Page 231: ...Toner Container When it is time to replace the waste toner container the printer message appears on the control panel To replace the waste toner container W Wa ar rn niin ng g Do not perform this proc...

Page 232: ...Door A Then open Door B at the right side of the printer 2 Unlock and remove the waste toner container from the printer 3 Unpack and insert the new waste container 232 Xerox VersaLink C415 Color Multi...

Page 233: ...appears on the control panel Use Imaging Kit to replace the imaging unit There are two types of Imaging Kits available for your printer Black Imaging Kit Three Color Imaging Kit for Cyan Magenta and...

Page 234: ...printer 2 Unlock and remove the waste toner container from the printer 3 Remove the toner cartridges from the printer For example Cyan Magenta Yellow or Black 4 Do the following to remove the existing...

Page 235: ...t 5 Remove the required imaging unit from the Imaging Kit C Ca au ut tiio on n Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print...

Page 236: ...es of the Imaging Kit and insert it back into the printer 8 Insert the toner cartridges back into the printer Note Refer to the installation instructions included in the Imaging Kit 236 Xerox VersaLin...

Page 237: ...To lock the Imaging Kit pull down the lever 10 Insert the waste toner container back into the printer 11 Close Door B as shown Xerox VersaLink C415 Color Multifunction Printer User Guide 237 Maintenan...

Page 238: ...the standard paper trays 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove Tray 1 from the printer 3 To release the Tray 1 feed roller press the center button a...

Page 239: ...5 Insert Tray 1 back into the printer 6 Connect the power cord to the electrical outlet and then turn on the printer C Ca au ut tiio on n To avoid the risk of fire or electrical shock connect the powe...

Page 240: ...t feeder 2 To remove the document feeder tray lift the tray upward and tilt both the sides of the tray until it gets removed 3 To insert the new document feeder tray fix the one side of the tray and a...

Page 241: ...o replace the feed rollers in the document feeder 1 Power off the printer 2 Open the top cover of the document feeder 3 To remove the document feeder feed rollers press its sides until it gets release...

Page 242: ...ust reset the supply life counters when you replace some supplies 1 At the printer control panel press the H Ho om me e button 2 Touch the L Lo og g I In n button enter the system administrator login...

Page 243: ...turn to the Tools screen touch X X then touch X X again 8 To return to the Home screen press the H Ho om me e button 9 Touch the L Lo og g I In n button then touch L Lo og go ou ut t Xerox VersaLink C...

Page 244: ...er 1 At the printer control panel press the H Ho om me e button 2 Touch D De ev viic ce e B Biilllliin ng g U Us sa ag ge e 3 To view more details touch U Us sa ag ge e C Co ou un nt te er rs s then s...

Page 245: ...m the back of the printer To avoid spilling toner keep the printer level Note When moving the printer over a long distance remove the toner cartridges to prevent toner from spilling Package the printe...

Page 246: ...246 Xerox VersaLink C415 Color Multifunction Printer User Guide Maintenance...

Page 247: ...VersaLink C415 Color Multifunction Printer User Guide 247 Troubleshooting This chapter contains General Troubleshooting 248 Paper Jams 256 Print Copy and Scan Problems 269 Fax Problems 278 Getting Hel...

Page 248: ...ta ar rt t A message appears on the control panel that warns you that the printer is restarting b If the printer does not restart after several minutes power off the main power switch To restart the p...

Page 249: ...he error persists contact your Xerox representative The printer is connected to an uninterruptible power supply UPS extension cord or power strip Only use an extension cord designed to handle the elec...

Page 250: ...a print job check the connection between the printer and the computer There is a wireless or network connectivity issue To test the printer print an Information Page such as the Basic Configuration Re...

Page 251: ...spooling them to the printer Spooling can slow print speeds To test the speed of the printer print multiple copies of an information page such as a demo page If the page prints at the rated speed of t...

Page 252: ...he P Pr riin nt t O On n A Allt te er rn na at te e P Pa ap pe er r option is enabled using the Embedded Web Server For details about the Print On Alternate Paper option refer to the System Administra...

Page 253: ...EMPTY OR PARTIALLY PRINTED DOCUMENT P PR RO OB BA AB BL LE E C CA AU US SE ES S S SO OL LU UT TI IO ON NS S Packaging materials are not removed from the toner cartridge 1 Ensure to remove the packagi...

Page 254: ...TP Disabled To change the Date and Time to Automatic in the Embedded Web Server enable NTP For details refer to the System Administrator Guide at www xerox com office VLC415docs The time zone date or...

Page 255: ...e Wireless Network Adapter For details refer to the System Administrator Guide at www xerox com office VLC415docs If the wireless signal strength is low do the following Place the wireless router or A...

Page 256: ...th 1 Duplex Automatic Document Feeder DADF 2 Door A Front Door 3 Paper Trays 1 3 4 Optional 550 sheet Tray with an integrated 100 sheet Bypass Tray 5 Manual Feeder 6 Standard Output Tray MINIMIZING PA...

Page 257: ...not supported Paper that is folded wrinkled or excessively curled Loading more than one type size or weight of paper in a tray at the same time Loading hole punched paper or paper with folded corners...

Page 258: ...the remaining original documents in the document feeder input tray Do not put the original documents that are scanned already in the document feeder input tray If the original documents continue to ja...

Page 259: ...to leave any remnants of paper in the device After the paper tray jam has been cleared the device continues printing the job from where the job stopped If further paper tray jams are experienced try t...

Page 260: ...paper color touch C Co ollo or r To confirm the settings touch C Co on nf fiir rm m Note To configure settings when the prompt is displayed update the R Re eq qu uiir re ed d P Pa ap pe er r P Po oll...

Page 261: ...edge of the paper touches the paper feed entrance 6 At the control panel select correct size type and color of the paper To select a new paper size touch S Siiz ze e To select a new paper type touch T...

Page 262: ...from a hot component allow the surface of the printer to cool down before touching 2 Open the fuser access cover inside Door A 3 Remove the jammed paper from the fuser unit Note Ensure that all paper...

Page 263: ...e printer front door Door A C Ca au ut tiio on n The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface of the printer to cool down before touching...

Page 264: ...t To reduce the risk of injury from a hot component allow the surface of the printer to cool down before touching TROUBLESHOOTING PAPER JAMS Multiple Sheets Pulled Together P PR RO OB BA AB BL LE E C...

Page 265: ...S SO OL LU UT TI IO ON NS S Unsupported paper of the wrong size thickness or type Use only Xerox approved paper For details see Supported Paper Originals are torn previously stapled bent or folded Ens...

Page 266: ...aper guides are not correctly adjusted to the paper size 1 Remove the paper 2 Adjust the paper guides in the tray to match the size of the paper 3 Replace the paper The tray contains warped or wrinkle...

Page 267: ...right For envelopes with the flap on a short edge load envelopes with the flaps on the top and closed Insert the envelope with the flap toward the feed direction For the custom size envelopes when the...

Page 268: ...Supported Paper Paper type is set incorrectly in the print driver Ensure that the paper type is set correctly in the driver and that the paper is loaded in the correct tray For details see Supported P...

Page 269: ...rint quality meets your requirements the problem is likely to be scanner related a Copy the Getting Started guide that you have printed b Check the quality of the copy output c For any symptom of poor...

Page 270: ...use the following Rough or porous paper Inkjet paper Glossy or coated paper Paper that has been photocopied Paper that has been folded or wrinkled Paper with cutouts or perforations Stapled paper Enve...

Page 271: ...To adjust particular characteristics of the printed color such as lightness contrast saturation and color casts select C Co ollo or r A Ad dj ju us st tm me en nt ts s Solving Print Quality Problems...

Page 272: ...from the control panel but you still have print quality problems the application print driver or print server could be the cause To isolate the problem 1 Print a similar document from another applica...

Page 273: ...rox com office VLC415support Troubleshooting Print Quality Problems in the Printer If you have print quality problems when printing a Graphics Demo Page or the Basic Configuration Report from the cont...

Page 274: ...D De ev viic ce e T To oo olls s T Tr ro ou ub blle es sh ho oo ot tiin ng g S Su up pp po or rt t P Pa ag ge es s R Re ep pe ea at tiin ng g D De ef fe ec ct ts s P Pa ag ge e P Pr riin nt t 2 To ide...

Page 275: ...tock Cardstock and Heavyweight Cardstock For coated paper Lightweight Glossy Cardstock Glossy Cardstock and Heavyweight Glossy Cardstock COPY AND SCAN PROBLEMS Your printer is designed to produce cons...

Page 276: ...the Toner Sensor Calibration page make adjustments as required to the automatic calibration Frequency 4 To perform an immediate calibration touch C Ca alliib br ra at te e N No ow w Unless disabled to...

Page 277: ...u ub blle es sh ho oo ot tiin ng g C Ca alliib br ra at tiio on n S Sc ca an nn ne er r M Ma an nu ua all R Re eg giis st tr ra at tiio on n then make adjustments as required Ensure the original docum...

Page 278: ...ition the document correctly The document glass is dirty Clean the document glass The text in the document is too light Adjust the resolution Adjust the contrast There is a problem with the telephone...

Page 279: ...onnection or with the fax machine of the sender Verify that the printer can make clean copies If it can have the sender fax the document again The sender loaded the pages incorrectly Contact the sende...

Page 280: ...is operating correctly If the problem persists for online support information go to www xerox com office VLC415support PRINTING FAX REPORTS You can print the following fax reports from the printer con...

Page 281: ...uch a fault or alert 6 To exit the Notifications screen touch X X 7 To return to the Home screen press the H Ho om me e button VIEWING THE ERROR HISTORY ON THE CONTROL PANEL When errors occur on the d...

Page 282: ...WEB SERVER The Embedded Web Server is the administration and configuration software that is installed in the printer It allows System Administrators to modify network and system settings on the print...

Page 283: ...list of common print quality problems and tips to help solve them Supplies Usage Page The Supplies Usage Page provides coverage information and part numbers for reordering supplies Graphics Demo Page...

Page 284: ...individual needs www xerox com office businessresourcecenter Local sales and Technical Customer Support www xerox com office worldcontacts Printer registration www xerox com register Xerox Direct onl...

Page 285: ...tions This appendix contains Printer Configurations and Options 286 Physical Specifications 289 Clearance Requirements 292 Environmental Specifications 295 Electrical Specifications 296 Performance Sp...

Page 286: ...r touch screen control panel Tray 1 Standard 250 sheet Tray with a Manual Feeder Trays 2 Optional 550 sheet Tray with an integrated 100 sheet Bypass Tray Trays 3 Optional 550 sheet Tray 2 GByte DDR3 s...

Page 287: ...tem CAC and PIV Card Reader Enablement Kit Xerox Network Accounting Enablement Productivity Kit 500 GB Hard Disk Drive RFID Card Reader Kit SIPRNet Enablement Kit Software for Unicode print Xerox Scan...

Page 288: ...ts refer to Supported Paper Not Applicable Convenience Stapler 20 sheets Any supported size For information on supported sizes refer to Supported Paper Any supported weight For information on supporte...

Page 289: ...cm 18 7 in Height 49 1 cm 19 3 in Weight 27 1 kg 59 5 lb BASE CONFIGURATION WITH 2 OPTIONAL TRAY MODULES Width 47 9 cm 18 9 in Depth 47 5 cm 18 7 in Height 75 7 cm 28 9 in Weight 35 2 kg 77 4 lb Xero...

Page 290: ...STAND Width 70 9 cm 27 9 in Depth 71 4 cm 28 1 in Height 93 1 cm 36 7 in Weight 41 9 kg 92 2 lb Note The weight of the printer stand is 14 8 kg 32 7 lb 290 Xerox VersaLink C415 Color Multifunction Pr...

Page 291: ...RINTER STAND Width 70 9 cm 27 9 in Depth 71 4 cm 28 1 in Height 119 7 cm 47 1 in Weight 50 0 kg 110 1 lb Note The weight of the printer stand is 14 8 kg 32 7 lb Xerox VersaLink C415 Color Multifunctio...

Page 292: ...tion Space Width 86 0 cm 33 9 in Depth 108 5 cm 42 7 in Height 79 6 cm 31 3 in Clearance Front 50 8 cm 20 0 in Rear 10 2 cm 4 0 in Left 7 6 cm 3 0 in Right 30 5 cm 12 0 in 292 Xerox VersaLink C415 Col...

Page 293: ...lation Space Width 86 0 cm 33 9 in Depth 108 5 cm 42 7 in Height 106 2 cm 41 8 in Clearance Front 50 8 cm 20 0 in Rear 10 2 cm 4 0 in Left 7 6 cm 3 0 in Right 30 5 cm 12 0 in Xerox VersaLink C415 Colo...

Page 294: ...allation Space Width 89 1 cm 35 1 in Depth 114 3 cm 45 0 in Height 150 2 cm 59 1 in Clearance Front 50 8 cm 20 0 in Rear 10 2 cm 4 0 in Left 7 6 cm 3 0 in Right 30 5 cm 12 0 in 294 Xerox VersaLink C41...

Page 295: ...Operating 10 32 C 50 90 F RELATIVE HUMIDITY Operating 15 80 non condensing ELEVATION For optimum performance use the printer at elevations below 2896 m 9500 ft Xerox VersaLink C415 Color Multifunctio...

Page 296: ...FR RE EQ QU UE EN NC CY Y C CU UR RR RE EN NT T R RE EQ QU UI IR RE ED D 42 prints per minute 100 110 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 8 8 A 110 127 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 7 8 A 220 240 VAC 10 50 Hz...

Page 297: ...nt speeds when using A5 148 x 210 mm 5 8 x 8 3 in load the paper long edge feed Paper size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the faster print speeds Paper weight Lighter weight media...

Page 298: ...lies contact United States and Canada only 1 800 ASK XEROX 1 800 275 9376 Web address Environmental Health Sustainability Xerox Email request world wide EHS Europe xerox com For product safety informa...

Page 299: ...C415 Color Multifunction Printer User Guide 299 Regulatory Information This appendix contains Basic Regulations 300 Copy Regulations 307 Fax Regulations 310 Safety Certification 313 Material Safety D...

Page 300: ...lded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and TV reception W Wa ar rn niin ng g To ensure com...

Page 301: ...de 2 4 GHz et 5 GHz conforme aux exigences sp cifi es dans la r glementation Industrie du Canada RSS 210 This device complies with Industry Canada s licence exempt RSSs Operation is subject to the fo...

Page 302: ...or the environment W Wa ar rn niin ng g Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user s authority to operate this equipment External r...

Page 303: ...tered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union Japanese governments and the office equipment industry to promote energy...

Page 304: ...s This device is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The transition time from Ready mode to Sleep mode can be set from 0 60 or 0 120 minutes dependin...

Page 305: ...itute for Quality Assurance and Labeling has awarded the following configuration of this device the Blue Angel Environmental Label Network printer with automatic 2 sided printing and USB or network co...

Page 306: ...OMPLIANCE 3 2008 1057 The equipment complies with requirements of the Technical Regulation approved by the Resolution of Cabinet of Ministry of Ukraine as of December 3 2008 in terms of restrictions f...

Page 307: ...e provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction...

Page 308: ...r more information about these provisions contact the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 CANADA Parliament by stature has forbidden the reproduction of the...

Page 309: ...clusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor OTHER COUNTRIES Copying certain documents may be illegal in your country Penalties of fine...

Page 310: ...g is provided with this product It connects to a compatible modular jack that is also compliant See installation instructions for details You can safely connect the printer to the following standard m...

Page 311: ...riffs Contact the state public utility commission public service commission or corporation commission for information Your office could have specially wired alarm equipment connected to the telephone...

Page 312: ...bourg Sweden Germany Malta If you have problems with your product contact your local Xerox representative This product can be configured to be compatible with other country networks Before reconnectin...

Page 313: ...ation This device is compliant with IEC and EN product safety standards certified by a National Regulatory Test Laboratory NRTL Xerox VersaLink C415 Color Multifunction Printer User Guide 313 Regulato...

Page 314: ...inter go to Web address Xerox Safety Documents and Compliance Information United States and Canada only 1 800 ASK XEROX 1 800 275 9376 Other markets send an email request to EHS Europe xerox com 314 X...

Page 315: ...Xerox VersaLink C415 Color Multifunction Printer User Guide 315 Recycling and Disposal This appendix contains All Countries 316 North America 317 European Union 318 Other Countries 319...

Page 316: ...at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate conta...

Page 317: ...00 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment For recycling and disposal information co...

Page 318: ...e you purchased the items In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge For more information contact your ret...

Page 319: ...Other Countries Please contact your local waste management authority to request disposal guidance Xerox VersaLink C415 Color Multifunction Printer User Guide 319 Recycling and Disposal...

Page 320: ...320 Xerox VersaLink C415 Color Multifunction Printer User Guide Recycling and Disposal...

Page 321: ...Xerox VersaLink C415 Color Multifunction Printer User Guide 321 Apps Features This appendix contains Apps Features 322...

Page 322: ...Apps Features 322 Xerox VersaLink C415 Color Multifunction Printer User Guide Apps Features...

Page 323: ...S Siid de ed d S Sc ca an nn niin ng g You can use the 2 sided options to set the device to scan one or both sides of an original document For Copy jobs you can specify 1 sided or 2 sided output P Pa...

Page 324: ...he finishing options required for your printed output R Re ed du uc ce e E En nlla ar rg ge e You can reduce the image to as little as 25 of the original size or enlarge it to as much as 400 When you...

Page 325: ...s Use this option to sharpen the output image or print For best results sharpen text images and soften photos S Sa at tu ur ra at tiio on n Saturation allows you to adjust the color strength and the a...

Page 326: ...the Original Orientation option to specify the layout of the original images that you scan The printer uses the information to determine whether images require rotation to produce the required output...

Page 327: ...images You can specify the amount to erase on the right left top and bottom edges O Or riig giin na all S Siiz ze e To ensure that you scan the correct area of the documents specify the original docum...

Page 328: ...print on different paper than the main body of the job Additionally you can program chapter start pages A An nn no ot ta a t tiio on ns s You can add annotations such as page numbers and the date to...

Page 329: ...After you print and inspect the test copy you can choose to print or cancel the remaining copies A Au ut to o S St ta ar rt t W Wh he en n O Or riig giin na alls s a ar re e D De et te ec ct te ed d...

Page 330: ...settings with a name and retrieve the settings for later use R Re et tr riie ev ve e C Cu ur rr re en nt t S Se et tt tiin ng gs s You can retrieve and use any previously saved copy settings for curr...

Page 331: ...th your user account details R Re ep plly y T To o Use the Reply To option to include an email address that you want the recipient to reply to This option is useful if you want the recipient to reply...

Page 332: ...format of the saved image You can add a password to protect the image or choose to combine multiple images into a single file I If f F Fiille e A Allr re ea ad dy y E Ex xiis st ts s Use this option...

Page 333: ...machine If the image is too large to fit on the paper size you can reduce the image to fit or split across multiple pages C Co on nf fiir rm ma a t tiio on n R Re ep po or rt t You can request a repor...

Page 334: ...add an introduction page to the beginning of your fax You can add a short comment to the cover sheet and To and From details S Se en nd d H He ea ad de er r T Te ex xt t It is unlawful to send a messa...

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