
Troubleshooting
228
Xerox
®
AltaLink
®
B80XX Series Multifunction Printer
User Guide
General Troubleshooting
This section includes:
•
Printer Does Not Power On ........................................................................................................................................ 228
•
Printer Resets or Powers Off Frequently ................................................................................................................ 229
•
Printer Does Not Print .................................................................................................................................................. 229
•
Printing Takes Too Long.............................................................................................................................................. 230
•
Document Fails to Print ............................................................................................................................................... 231
•
Document Prints from Wrong Tray ......................................................................................................................... 232
•
Printer is Making Unusual Noises ............................................................................................................................ 232
•
Automatic 2-Sided Printing Problems .................................................................................................................... 232
•
Date and Time Are Incorrect ..................................................................................................................................... 232
•
Scanner Errors ................................................................................................................................................................. 233
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Power On
Probable Causes
Solutions
The power is not switched on.
•
At the printer control panel, press the
Power/Wake
button.
For details, refer to
Powering On and Off the Printer
on
page 34.
The power cord is not plugged into the outlet
correctly.
Power off the printer, then plug the power cord into the outlet
securely.
Something is wrong with the outlet
connected to the printer.
•
Plug another electrical appliance into the outlet and check if
it operates properly.
•
Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the
Electrical Specifications
on page 276.
CAUTION:
Plug the three-wire cord with grounding prong directly into a grounded AC outlet.