Troubleshooting
Xerox
®
AltaLink
®
B80XX Series Multifunction Printer 255
User Guide
Symptom
Solutions
Auger marks appear on the printed
output.
•
To check the toner level, check the control panel, use the print driver,
or the Embedded Web Server. For details, refer to
Supply Status
on
page 201. If the toner cartridge is near empty, replace it.
•
Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner
cartridge.
•
Replace the print cartridge.
•
If the error persists, contact your Xerox representative.
The output print is wrinkled or
stained.
•
Verify that the paper is the correct size, type, and weight for the
printer and that it is loaded properly. If not, change the paper.
•
Try a new ream of paper.
•
Change the Paper Type settings in the print driver. In the print driver,
on the Printing Options tab, select
Paper
, then change the Other Type
setting.
Envelopes are wrinkled or creased
when printed.
Check if the crease is within 30
mm (1.2 in.) of the four edges of the
envelope.
•
If yes, it is printing as expected. Your printer is not faulty.
•
If not, take the following actions:
Ensure that only C5 envelopes are loaded in Tray 5.
Ensure that envelopes are loaded properly in Tray 5. For details, refer
to
Loading Envelopes in Tray 5
on page 183.
Follow the guidelines for printing on envelopes. For details, refer to
Guidelines for Printing Envelopes
on page 183.
The top margin is incorrect.
•
Ensure that the paper is loaded properly.
•
Ensure that the margins are set correctly in the application you are
using.