Troubleshooting
Xerox
®
AltaLink
®
B80XX Series Multifunction Printer 231
User Guide
Document Fails to Print
Probable Causes
Solutions
Selected tray has wrong paper size loaded, or
paper type or color is not available.
To view the Job Status for a failed print on the touch screen:
1.
At the printer control panel, press the
Home
button.
2.
Touch
Jobs
.
3.
From the jobs list, touch the held job name. The resources
required for the job appear on the control panel.
4.
Do one of the following:
•
To print the job, replenish the resources required. The job
resumes automatically when the required resources are
available. If the job does not print automatically, touch
Resume
.
•
To choose an alternative paper source to enable the job to
print, touch
Print On Alternate Paper
. Select a paper tray,
then touch
OK
.
•
To delete the print job, touch
Delete
. At the prompt, touch
Delete
.
Note:
The Print On Alternate Paper option is enabled using the
Embedded Web Server.
5.
To return to the Home screen, press the
Home
button.
Incorrect network settings.
To reset network settings, contact your system administrator or
refer to the
System Administrator Guide
at
www.xerox.com/office/ALB80XXdocs
The way the printer was installed on the
network could be an issue.
•
Ensure that the printer is connected to the network.
•
Determine if a print spooler or a computer sharing the printer
is buffering all print jobs and then spooling them to the
printer. Spooling can slow print speeds.
•
To test the printer, print an information page, such as the
Configuration Report. If the page prints, there could be a
network or printer installation issue. For help, contact the
system administrator.
Application and print driver have conflicting
tray selections.
For details, see
Document Prints from Wrong Tray
on page 232.