Troubleshooting
Xerox
®
AltaLink
®
B80XX Series Multifunction Printer 245
User Guide
Label and Envelope Misfeeds
Probable Causes
Solutions
The label sheet is facing the wrong way in
the tray.
•
Load label sheets according to the instructions from the
manufacturer.
•
Load labels in the correct orientation for the tray.
For information about loading and using labels, refer to
Labels
on page 187.
Labels are missing, curled, or pulled away
from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
Envelopes are loaded incorrectly.
You can print C5 envelopes from Tray 5. If the optional
Envelope Tray is installed, you can print a range of envelopes
from Tray 2.
For information about loading and using envelopes, refer to
Envelopes
on page 182.
Envelopes are wrinkling.
•
The heat and pressure of the laser printing process can
cause wrinkling.
•
Use supported envelopes. For details, refer to
Guidelines for
Printing Envelopes
on page 183.
Note:
When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
Paper Jam Message Stays On
Probable Causes
Solutions
Paper remains jammed in the printer or
finisher.
Recheck the paper path and ensure that you have removed all
jammed paper from the printer and finisher areas.
Open the left side door and check that the paper sensors
are clean.
One of the printer doors is open.
Check the doors on the printer. Close any door that is open.
Note:
Check for, and remove, torn pieces of paper in the paper path.