Troubleshooting
256
Xerox
®
AltaLink
®
B80XX Series Multifunction Printer
User Guide
Symptom
Solutions
The printed surface of the paper is
bumpy.
•
Clean the fuser rollers:
a.
Print a solid image over the entire surface of one sheet of paper.
b.
Load the printed sheet into the tray with the printed side face
down.
c.
Print five blank pages to remove debris from the fuser rollers.
•
Check the percentage of remaining life for the fuser module.
For details, refer to
Supply Status
on page 201. Replace the fuser
module when the percentage of remaining life is less than 20 per cent.
For details, refer to
Replacing the Fuser Module
on page 219.
Copy and Scan Problems
If the copy or scan quality is poor, refer to the following table.
Symptoms
Solutions
Lines or streaks only present in copies made
from the document feeder.
There is debris on the document glass. When scanning, the paper
from the document feeder passes over the debris, creating lines
or streaks. Clean all glass surfaces with a lint-free cloth.
Spots present in copies made from the
document glass.
There is debris on the document glass. When scanning, the
debris creates a spot on the image. Clean all glass surfaces with
a lint-free cloth.
The reverse side of the original document is
showing on the copy or scan.
Turn on Background Suppression.
Image is too light or too dark.
•
Copy: Use the Image Quality settings to lighten, darken, or
adjust contrast.
•
Scan: Use the Advanced Settings Tab to lighten, darken, or
adjust contrast.
Colors are inaccurate.
Confirm that the correct Original Type is set prior to scanning.
The output pages are blank.
The document was loaded incorrectly.
•
If using the document feeder, place the original document
face up.
•
If using the document glass, place the original document
face down.
If the problem persists, for online support information, go to
www.xerox.com/office/ALB80XXsupport