Xerox AltaLink B80XX Series, User Manual, Page: 253 / 312

Troubleshooting
Xerox ® AltaLink ® B80XX Series Multifunction Printer 253
User Guide
Symptom Solutions
The output is too light.
• To check the toner level, check the control panel, use the print driver,
or the Embedded Web Server. If the toner cartridge is near empty,
replace it. For details, refer to Supply Status on page 201.
• Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner
cartridge.
• Replace the paper with a recommended size and type, and confirm
that your printer and print driver settings are correct.
• Verify that the paper is dry and that supported paper is used. If not,
change the paper.
• Change the Paper Type settings in the print driver. In the print driver,
on the Printing Options tab, select
Paper
, then change the Other Type
setting.
• Check the Print Quality setting in the print driver. In the print driver,
on the Printing Options tab, if the Print Quality is set to Toner Saver,
change the setting to
Standard
.
• Change the Darken Image setting. For details, refer to the System
Administrator Guide at www.xerox.com/office/ALB80XXdocs .
Toner smears or print rubs off.
The output has stains on the
back side.
• Change the Paper Type settings in the print driver. For example,
change Plain to Lightweight Cardstock. In the print driver, on the
Printing Options tab, select
Paper
, then change the Other Type
setting.
• Verify that the paper is the correct size, type, and weight. If not,
change the paper settings.
• Verify that the printer is plugged into an outlet that is providing the
correct voltage and power. Review the electrical specification of the
printer with an electrician if necessary. For details, refer to Electrical
Specifications on page 276.
• Check the percentage of remaining life for the fuser module. For
details, refer to Supply Status on page 201. Replace the fuser module
when the percentage of remaining life is less than 20 per cent.
For details, refer to Replacing the Fuser Module on page 219.
Random spots on the output, or the
image is blurry.
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge, install a genuine
Xerox toner cartridge.
• Use the Rough paper type setting, or try a paper with a smoother
surface.
• Ensure that the humidity in the room is within specifications. For
details, refer to Relative Humidity on page 275.
• Replace the print cartridge.