Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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Phaser 5400 Laser Printer Service Guide 67
RAP 13 Error Code E2-D: Duplex Jam
Open Rear Cover
There is a paper jam between the Duplex Assembly and the Registration Sensor when
the paper is re-fed to print a 2nd page.
Table 33 Error Code E2-D: Duplex Jam Troubleshooting Procedure
Step Actions and Questions Yes No
1 Is the paper curled, damaged or damp? Replace with
fresh, dry
paper. Go to
Step 2.
2 Is the paper size within specification? Go to
Step 3. Replace with
paper
meeting size
specs.
3 25 TEST PRINTS
1. Enter Diagnostics mode.
2. From the Main Menu, select Test Print / Duplex / On /
press [4] to set Duplex.
3. From the Main Menu, select Test Print / Print Pattern /
press [4] to start printing test pages, [0] to stop.
4. Print approximately 25 pages, or until the above
Paper Jam message appears and printing stops.
5. Open the Top Cover.
6. Remove the Print Cartridge.
7. Inspect the position of the paper.
Is the paper touching the Registration Sensor
Actuator?
Go to
Step 6. Go to
Step 4.
4
DUPLEX MOTOR TEST
1. Enter Diagnostics mode.
2. From the Main Menu, select Component Test / Dup
Motor On / press [4] to start the Duplex Motor, [0] to
stop.
Does the Duplex Motor run?
Go to
Step 5. Replace
Duplex
Assembly
[RRP 9.1,
page 404 ]. If
problem still
exists,
replace the
Print Engine
Controller
Board
[RRP 8.5,
page 310 ].
5 DRIVE BELT INSPECTION
Inspect the Duplex Drive Belt for breakage, missing
teeth, or wear.
Is the Drive Belt in good condition?
Replace
Duplex
Assembly
[RRP 9.1,
page 317 ]. If
problem still
exists,
replace the
Print Engine
Controller
Board
[RRP 8.5,
page 310 ].
Replace
Duplex Drive
Belt
[PL 13.1,
page 426 ].