Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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Phaser 5400 Laser Printer Service Guide 61
RAP 10 Error Code E2-1M: Paper Jam
Open Top Cover
Error Code E2-11: Tray 1 Jam
Open Tray 1
There is a paper jam between the Tray 1 or MBF and the Registration Sensor.
Table 30 Error Code E2-1: Paper Jam Troubleshooting Procedure
Step Actions and Questions Yes No
1 TEST PRINTS
1. Enter Diagnostics mode.
2. From the Main Menu, select Test Print / Input Tray /
MBF, Tray 1, 2 or 3 / press [4] to select as Input Tray.
3. From the Main Menu, select Test Print / Print Pattern /
press [4] to generate a test print.
4. Run 10 test prints.
5. Repeat sub-steps 1~4 above for all paper feed trays
and run 10 test prints from each tray.
Does the problem appear only when feeding
from Tray 1?
Go to
Step 7. Go to
Step 2.
2 Is the paper curled, damaged or damp? Replace with
fresh, dry
paper. Go to
Step 3.
3 Is the paper size within specifications? Go to
Step 4. Replace with
paper within
size specs.
4 MBF FEED ROLLERS CHECK
1. Open the MBF door.
2. Enter Diagnostics mode.
3. From the Main Menu, select Test Print / Input Tray /
MBF / press [4] to select MBF as Input Tray.
4. From the Main Menu, select Test Print / Print Pattern /
press [4] to generate a test print.
5. Observe the MBF Feed Rollers.
Do the MBF Feed Rollers rotate one complete
turn?
Go to
Step 6. Go to
Step 5.
5 MBF GEAR AND SPRING INSPECTION
1. Remove the MBF Assembly [RRP 2.1, page 259 ].
2. Remove MBF Gear Cover and inspect the gears for
cracks, broken or missing teeth. Also, inspect the
return spring for the MBF Feed Roller Shaft Gear.
Are the MBF gears and spring OK?
Go to
RAP 57,
page 149 .
Replace
defective
gears or
spring.
6 MBF TRAY INSPECTION
1. Remove the MBF Assembly [RRP 2.1, page 259 ].
2. Inspect the paper tray for a broken, bent or missing
spring.
3. Check for a broken hinge pin, or anything that would
prevent the up and down movement of the paper tray.
Does the problem continue?
Replace the
MBF
Assembly
[RRP 2.1,
page 259 ].