Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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44 Phaser 5400 Laser Printer Service Guide
RAP 2 Error Code C3: Insert Tray 2
Insert Tray 3
.
Table 21 Error Code C3: Insert Tray 2 (or Tray 3) (500-Sheet Feeder)
Troubleshooting Procedure
Step Actions and Questions Yes No
1 REMOVE & REINSTALL TRAY 2/3
Remove and reinstall the paper tray.
Does the Insert Tray 2/3 still appear?
Go to
Step 2. Problem
solved.
2
PAPER STACK END GUIDE INSPECTION
Inspect the Paper Stack End Guide position in the tray.
Is the End Guide snug against the paper stack?
Go to
Step 3. Adjust the
position of
the End
Guide.
3 PAPER SIZE CHECK
1. Enter Diagnostics mode.
2. From the Main Menu, select Component Test / Tray 2
Size (or Tray 3 Size) / press [4].
Does the paper size indicated on the LCD match
the paper size actually in Tray 2 (or Tray 3)?
Replace the
Print Engine
Controller
Board
[RRP 8.5,
page 310 ].
Go to
Step 4.
4 PAPER SIZE SENSOR TEST
1. Remove the paper tray.
2. Scroll to Sensor Input / press [4].
3. One at a time, press and release each of the size
actuators for the problem tray.
Does the LCD counter increment each time you
press and release one of the actuators?
Go to
Step 5. Go to
RAP 54
(Size
Switch),
page 142 .
5 SIZE CAM INSPECTION
Inspect the Size Cam on the left side of the Paper Tray.
Are the cams in good condition (not broken or
damaged) and rotate freely as the paper tray end
guide is moved?
Go to
Step 6. Replace
Tray 1
[PL 2.1,
page 386 /
PL 2.2,
page 388 ].
6 LEFT GUIDE ASSEMBLY
1. Remove the 500-Sheet Feeder Left Cover [RRP 11.3,
page 330 ].
2. As you insert the paper tray, watch the size actuators
move depending on the setting of paper tray. See
Table 2 below.
Do the Tray 2/3 size cams contact the Paper Size
Actuators correctly for each size of paper?
Replace the
Tray 2/3 Left
Guide
Assembly
[RRP 11.13,
page 340 ].
Replace
Tray 1
[PL 2.1,
page 386 /
PL 2.2,
page 388 ].
If problem
persists,
replace the
Tray 2/3 Left
Guide
Assembly
[RRP 11.13,
page 340 ].