Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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84 Phaser 5400 Laser Printer Service Guide
RAP 21 Error Code E8-1: Stacker Jam
Open Rear Cover
There is a paper jam at the HCS Sensor.
Table 41 Error Code E8-1: Stacker Jam Troubleshooting Procedure
Step Actions and Questions Yes No
1 Is the lead edge of the paper located within the
Exit Assembly?
Go to
Step 2. Go to Step 4.
2 EXIT GATE SOLENOID INSPECTION
1. Open Rear Cover.
2. Inspect the Exit Gate Solenoid for proper/secure
installation and for proper connection.
Is the Exit Gate properly installed and
connected?
Go to
Step 3. Reinstall
and/or
reconnect
the solenoid.
Go to Step 3.
3 EXIT GATE SOLENOID TEST
1. Enter Diagnostics Mode.
2. Open Rear Cover and defeat the Rear Cover Interlock
Switch.
3. From the Main Menu, select Component Test / Exit
Gate Sol / press [4], while observing the Exit Gate
Solenoid.
4. Press [4] again while observing the Exit Gate to
reverse its exit position.
Does the Exit Gate Solenoid change position
each time [4] is pressed?
Go to
Step 4. Replace Exit
Gate
Solenoid.
[RRP 10.5,
page 322 ].
4 TEST PRINT
1. Remove and reinstall the HCS Assembly [RRP 10.1,
page 318 ].
2. Run a simplex Test Print.
Does the Error Code E8-1 still appear?
Go to
Step 5. Problem
solved.
5 Is the paper discharged from the top of the HCS
Assembly?
Go to
Step 7. Go to Step 6.
6 “NO” FROM STEP 2 ABOVE
1. Rotate the 14/33T Idler Gear counter-clockwise
manually.
2. Observe for correct contact between the 14/33T Idler
Gear and the 29T Gear.
Do all of the gears rotate smoothly?
Go to
Step 7. Replace any
defective
parts as
necessary
[PL 13.1,
page 426 ].
7 “YES” FROM STEP 5 ABOVE
1. Run a Test Print.
2. Observe the rotation of the Inlet Roller.
Do the Inlet and Output Rollers rotate in the
same direction smoothly?
Go to
Step 7. Go to Step 8.