Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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94 Phaser 5400 Laser Printer Service Guide
RAP 29 Error Code PSE-1: Paper Size Jam
Open Rear Cover
There is a conflict between the size of paper the printer senses in the paper tray and/or
MBF and the size of paper that is actually loaded.
Table 49 Error Code PSE-1 Paper Size Jam
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Does the problem appear when using Tray 1, 2 or
3?
Go to
Step 3. Go to
Step 2.
2 MBF PAPER SIZE VERIFICATION
1. Open the MBF and verify the size of paper currently in
the MBF Tray.
2. Enter User Menus, select Tray Menu / MBF Size / then
scroll through the MBF Size sub-menus to find the
default paper size.
Does the paper size displayed on the LCD match
the size actually in the MBF?
Go to
Step 9. Enter User
Menu /
select MBF
Size / then
select the
size
matching the
paper in the
MBF Tray.
3 Is the paper size in the problem tray within
printer specifications?
Go to
Step 4. Replace with
paper that
meets
specs.
4 INSPECTING GUIDES
Inspect the side guides and Paper Stack End Guide in
the problem Tray.
Are all guides properly set for the size of paper
installed?
Go to
Step 5. Properly set
the guides.
5
SIZE CAM INSPECTION
Inspect the size cam on the left side of the paper tray.
Are the cams in good condition (not broken) and
rotate freely as the paper tray end guide is
moved?
Go to
Step 6. Replace the
paper tray
[PL 2.1,
page 386 /
PL 2.2,
page 388 ].
6 TRAY SIZE TEST
1. Enter Diagnostics mode.
2. From the Main Menu, select Component Test / Tray
(1, 2 or 3 - the problem tray) Size / press [4] to start,
[0] to stop.
Does the paper size displayed on the LCD match
the size of the paper actually loaded?
Replace the
Print Engine
Controller
Board
[RRP 8.5,
page 310 ].
Go to
Step 7.
7 SENSOR INPUT TEST
1. While still in Diagnostics mode from Step 6 above,
select Component Test / Sensor Input Test / press [4]
start, [0] to stop.
2. One at a time, press and release each of the problem
tray size actuators.
Does the LCD counter increment each time you
press and release one of the actuators?
Go to
Step 8. Go to
RAP 54,
page 142 .